Acle Medical Partnership - Ratings and reviews
Reviews
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Review titled Very hard book telephone appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
It's just disgusting that the receptionist at Acle Medical Center just hung up on me today. It is very difficult to obtain or discuss test results or/and book an telephone appointment.
Visited February 2024
Review titled Acle Medical Partnership
Replied on 04 March 2024
Dear Patient, Thank you for your feedback. We are sorry to learn that you have not been happy with the service provided by the practice. If you would like us to investigate the issue raised, please contact Victoria (Practice Manager) on 01493 717796. Thank you, Acle Medical Partnership
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Review titled Very thorough and efficient
Rated 5 stars out of 5
by Lorraine Colledge - Posted on 22 December 2023
I’ve seen the medical practitioner twice now and found him to be very thorough and efficient. Nothing seems too much trouble and I feel I was given plenty of time to discuss my symptoms. Very efficient.
Visited December 2023
Review titled Acle Medical Partnership
Replied on 04 March 2024
Dear Lorraine, Thank you very much for taking the time to leave us such positive feedback. I have shared this with the team. Thank you, Acle Medical Partnership
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Review titled Professional Care
Rated 5 stars out of 5
by Heather Briggs - Posted on 08 November 2023
Many Thanks Acle Surgery for excellent care .The receptionists ,the Doctor ,the Nurse Practitioner who saw us all kind and caring. We feel we had very careful, treatment. Thank you all so much
Visited November 2023
Review titled Acle Medical Partnership
Replied on 04 March 2024
Dear Heather, Thank you very much for taking the time to leave us such positive feedback. I have shared this with the team. Thank you, Acle Medical Partnership
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Review titled This only refers to the Dispensary
Rated 3 stars out of 5
by Diana Ley - Posted on 05 October 2023
Greatly disappointed. A month ago I placed an order to collect 2 months medication today 05/10/23 — October’s prescription and November’s because I will be out of the country until 21/11/23. A record was duly made. Today I came to collect but only Oct script was given! The excuse was that “It only states one month here,” pointing to the prescription! Where are records written? Clearly improvement is needed. I now have another 7 mile round trip to make tomorrow, but luckily I have left enough days to collect before I leave the country.
Visited October 2023
Acle Medical Partnership has not yet replied.
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Review titled telephone queue system rubbish
Rated 2 stars out of 5
by Anonymous - Posted on 15 August 2023
This morning 15th August 2023 I contacted Acle Medical Centre to report severe pain in my left lower side. This is after two nights with no sleep. I was told at the start of the call that I was number 3 in the queue so I waited for about five minutes, and waited for a further twenty minutes finally being told I was number 1 in the queue. Then, abruptly, the voice told me to ring back later and I was disconnected! Fine, just tell people that at the beginning, but to leave people on hold for nearly twenty five minutes only to cut them off without explaining the reason is not acceptable. Either change your messages on the phone, add some extra lines or get a new system, but you are treating your patients as if they are unimportant by using this method. I used to be proud of our Health Centre but unfortunately they are not worthy of praise anymore in my opinion. why keep people in a queue if you are going to cut them off when they reach No. 1??
Visited August 2023
Acle Medical Partnership has not yet replied.
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Review titled Great community matron
Rated 5 stars out of 5
by Sara - Posted on 13 May 2023
The community matron has been so caring and professional providing support for a very vulnerable patient. So very reassuring to have this support
Visited May 2023
Acle Medical Partnership has not yet replied.
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Review titled Diabetes Eye Screening
Rated 1 star out of 5
by David Pollard - Posted on 24 May 2023
Acle Medical Partnership refused to make a Diabetes Eye Screening Appointment for me, despite this being common practice in the rest of the country for 74 yo's like me. The "excuse" they gave me was that: "This is Norfolk" quote!!! They could not even give a functioning phone number to call to make an appointment elsewhere. Clearly "NHS Norfolk" does not care whether you get diabetes and go blind.
Visited May 2023
Acle Medical Partnership has not yet replied.