Abridge Surgery
The Surgery, 37 Ongar Road, Abridge, Romford, Essex, RM4 1UDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Simply the best!
Rated 5 stars out of 5
by Kathryn - Posted on 02 May 2025
We just wanted to say a huge thank you to everyone at the surgery for the consistently wonderful care we’ve received over the years. As a family with elderly parents, things can sometimes feel stressful, but the support, friendliness and patience shown by every single member of staff makes such a difference. From the reception team, to the doctors, nurses, pharmacists, and office staff - every interaction we’ve had has been nothing but kind, helpful, and human. You always take the time to talk to us, explain things clearly, and make us feel cared for, never rushed. We don’t think we’ve ever seen anyone there without a smile. It’s rare to come across a surgery where you feel so looked after and respected—and we are genuinely grateful to be patients here. Thank you for everything you do, and please know it never goes unnoticed!
Visited April 2025
Review titled Abridge Surgery
Replied on 06 May 2025
Dear Kathryn, Thank you so much for your incredibly kind and thoughtful message. It truly means the world to us to hear that the care and support we strive to provide has made a positive difference to you and your family over the years. We understand how important it is to feel supported—especially when caring for elderly loved ones—and we're so pleased to know that our team has been able to make things a little easier for you. Every member of staff, from reception to clinical and administrative, is deeply committed to treating our patients with compassion, respect, and clarity, and it’s heartening to hear that this has been your experience. Your appreciation and encouragement are felt by all of us, and it reinforces why we do what we do. Thank you again for taking the time to share your feedback—it truly does not go unnoticed.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2025
The nurse made me feel completely at ease and was very friendly and made sure I was comfortable. The examination was quick and efficient and for the first time I wasn’t told to relax which actually made me feel more relaxed and at ease.
Visited April 2025
Review titled Abridge Surgery
Replied on 29 April 2025
We're delighted to hear that our nurse made you feel at ease and that your experience was both comfortable and efficient. It's wonderful to know that the approach helped you feel more relaxed—we truly value creating a calm and supportive environment for everyone. We appreciate you taking the time to share your experience!
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Review titled Receptionist so helpful
Rated 5 stars out of 5
by Sue Baker - Posted on 02 May 2025
I recently downloaded the NHS app and was able to see my own details on it. I am also able to access repeat prescriptions on behalf of my husband. But last week I hoped to be able to see his recent test result, but was not able to do so. We visited the surgery in the early afternoon and the receptionist was so kind and helpful, adjusted the settings so that I can now see his test result. She spent a long while with us and gave us just the help we needed.
Visited April 2025
Review titled Abridge Surgery
Replied on 02 May 2025
Dear Sue Baker, Thank you so much for your kind feedback. We’re delighted to hear that our receptionist was able to assist you and ensure you could access the information you needed. It’s always our aim to provide helpful, compassionate support, and we're pleased that your experience reflects that. We will make sure to share your lovely comments with the team. If you need any further help using the NHS app or have any other questions, please don’t hesitate to get in touch.
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Review titled Well informed nurse
Rated 5 stars out of 5
by Marion Francis - Posted on 09 March 2025
I was asked to see nurse for diabetes review. This was not due and I hadn't fasted for blood test I was only expecting renal function. This was dealt with quickly I asked for her advice re asthma review which I was concerned about. As most of review overlapped she was fine about advising me on green Inhaler, which I found clumsy in use and didn't seem to help me. She agreed and changed me to Trimbow for trial. She gave me sputum sample bottles as I was concerned I had needed 7 antibiotics last year and felt my current one wasn't working for a long term infection. She tested my urine sample and I explained Canestane no longer available to me over counter which meant delay in getting it on prescription and thrush worsening. She was very understanding and sympathetic to my worries and I told her I was leaving the surgery in a better frame of mind and less anxious than when I arrived.
Visited March 2025
Review titled Abridge Surgery
Replied on 10 March 2025
Dear Marion Francis, Thank you for taking the time to share your experience. We're pleased to hear that your concerns were addressed during your appointment and that you left feeling more reassured. Our team is committed to providing comprehensive and compassionate care, and it’s great to know that the nurse was able to support you with both your asthma and infection concerns. Abridge Surgery
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Review titled Excellent staff
Rated 5 stars out of 5
by Su Glass - Posted on 28 February 2025
I attended to have an ear irrigated. A caring professional as usual explaining the procedure in detail with a very successful outcome. Made me a GP appointment after a query. Efficient trustworthy service
Visited February 2025
Review titled Abridge Surgery
Replied on 03 March 2025
Thank you for your kind words! We're delighted to hear that you had a positive experience and that the procedure was successful. Providing caring, professional, and efficient service is always our goal. We appreciate your trust in us and look forward to assisting you again in the future!
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Review titled Very good practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 February 2025
I would like to thank the nurse for her understanding caring and very easy to talk to whenever I visit the surgery staff are very helpful too
Visited January 2025
Review titled Abridge Surgery
Replied on 13 February 2025
Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our nurse and staff. Providing understanding, compassionate care, and creating a welcoming environment for our patients is our top priority. Your appreciation motivates us to continue delivering the best possible care. If there’s anything else we can do for you, please don’t hesitate to let us know. Warm regards, Abridge Surgery
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Review titled Lovely nurse
Rated 4 stars out of 5
by Natalie Donovan - Posted on 05 December 2024
Just seen the nurse. Lovely lady, very professional and caring. Put me at ease. Thank you for making the experience bearable!
Visited December 2024
Review titled Abridge Surgery
Replied on 10 December 2024
Dear Natalie, Thank you for your kind words about our Practice Nurse. All your kind comments will be passed to the relevant person.
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Review titled Great practice
Rated 5 stars out of 5
by Christine Pearce - Posted on 14 November 2024
I saw the nurse she was very professional and friendly I would be happy to see her again. She explained every thing and very helpful.
Visited November 2024
Review titled Abridge Surgery
Replied on 19 November 2024
Dear Mrs Pearce, thank you very much for your kind words about our surgery. We will discuss your feedback at our next staff meeting.
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Review titled Very happy
Rated 5 stars out of 5
by Kathryn ludwin - Posted on 09 October 2024
Recently moved to the area I had heard bad things about Abridge Surgery so I reluctantly signed up as was really my only option. However I have only had good experiences, the doctors have been really thorough - I’ve been for my children and had full bloods, scans etc to rule illnesses out, they listen and have been very good with my child who has sensory issues so when checking ears, throat etc takes time to let the dr do it they don’t get annoyed and used some really good distraction methods which was helpful. The nurse has been great, very kind and good. Had a smear and was quick and painless. She saw my daughter and was really good with her with an injured hand.
Visited October 2024
Review titled Abridge Surgery
Replied on 10 October 2024
Dear Kathryn, Thank you for taking the time to leave feedback for our surgery. Your kind comments will be discussed at the staff meeting. We really appreciate getting positive feedback as we always striving to provide high standard patient centrered care.
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Review titled Good practice
Rated 5 stars out of 5
by Chad - Posted on 29 October 2024
I had booked couple of seasonal vaccination and it was done as per requested. Overall I have had good experience with staff and doctors
Visited October 2024
Review titled Abridge Surgery
Replied on 19 November 2024
Dear Mr Chad, apologies for the late response. Thank you very much for your time to write feedback for our practice. We value our patient's opinions.