Abington Park Surgery
Christchurch Medical Centre, Ardington Road, Northampton, Northamptonshire, NN1 5LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient but empathetic
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2024
I needed to see the doctor for a couple of things, one of which was related to mental health. The doctor was kind & patient and I really felt like she had listened and appreciated how I was feeling. I have been going to this surgery for at least 20 years and never have a bad experience from front desk to consultation. Would thoroughly recommend
Visited November 2024
Review titled Abington Park Surgery
Replied on 07 April 2025
Dear Patient, Thank you very much for your feedback. I am really happy, that you were given good care by our doctor and I will pass your appreciation of the service you received to all the team members. Best Regards Practice Manager
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Review titled Very Poor Service
Rated 1 star out of 5
by Owen Davies - Posted on 01 August 2024
No care or help for patients Tried to get help on 18 Jul 2024. tried asking for Help Receptionists Very, Very Obstructive & Unhelpful, told to go to A&E if I was in pain. After 15 years on their books now looking for a Practice Not a Business like they are
Visited July 2024
Review titled Abington Park Surgery
Replied on 07 April 2025
Dear Owen, Sorry for the late reply. Thank you for taking the time to share your recent experience with us. We are genuinely sorry to hear that you felt dismissed and unsupported when reaching out for help. Your feedback is deeply concerning and does not reflect the standard of care we aim to provide. We sincerely apologise if you found our reception team unhelpful or obstructive. Every member of our staff is expected to treat patients with compassion, professionalism, and respect—particularly during moments of distress or vulnerability. It is never our intention for any patient to feel that they are not being heard or supported. We understand how upsetting it must have been to be advised to attend A&E, especially after being registered with our practice for 15 years. We want to be clear that such advice should only be given when clinically appropriate, and we are reviewing the details of this incident to ensure that any such decisions are communicated with empathy and care. Your feedback will be used as part of our ongoing staff training and service improvement processes. In particular, we are reinforcing: Effective communication during triage and urgent requests Alternatives to A&E where safe and appropriate (e.g., urgent care, CPCS, extended hours services) Patient-centred approaches for those who express concern or pain I will pass the message to the reception to train and develop better reception team. Best Regards Practice manager
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Review titled Horrendous Phone Queues
Rated 2 stars out of 5
by Fed up - Posted on 08 April 2024
Having received a text from Abington Park surgery, to book a blood test appointment, i phoned 3 times, between 11am and 1 pm. Firstly, 20 people waiting in queue.Hung up. Then 24 people waiting. Followed by 22 people waiting. After 1pm, decided to drive 15 minutes to surgery. All quiet, 2 receptionist were chatting. No phones ringing. Told them about, message from surgery to book blood test. No appointments available. Told to go to hospital. What's the blood test for, will I need a Pathology form, to take to hospital ? No , don't need anything. Back home i went. Phoned the surgery, guess what, 18 people still waiting in queue. You can literally spend hours on the phone, and in the end, still get No appointment. Who answer's the phone's at Abington Park Surgery ?
Visited April 2024
Review titled Abington Park Surgery
Replied on 07 April 2025
Dear Patient, Apologies for the late reply. Sorry to hear that you had a very bad experience with telephones and with the reception staff members. We have since , have analysed the delays, phone queues and issues with reception staff members and implemented the Triage system, which is accessible online or through the NHS APP. This has considerable reduced the telephone queues and also improved the general appointment availability for all patients. The reception staff answer the phone calls and the demand to capacity has improved as well. Regards Practice Manager
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Review titled Serious mental health check
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
I’ve had the most thorough and kind serious mental health check I’ve ever had. Did the whole lot and made me feel relaxed and listened to. Best one I’ve had.
Visited November 2023
Review titled Abington Park Surgery
Replied on 06 December 2023
Dear Patient Thank you so much for taking the time to write such positive feedback in relation to your Mental Health Check. Such feedback is so important to the staff that work within the Practice and I will certainly forward your comments to the nurse involved. Kind regards Lisa McKenzie, Practice Manager