ABERFELDY PRACTICE - Ratings and reviews
Reviews
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Review titled Incompetent front desk
Rated 1 star out of 5
by Isaac Ali - Posted on 28 November 2023
My partner is midway through her pregnancy. I personally handed documents given by the hospital to the front desk of the GP at the start of my partners pregnancy. However, due to admin/clerical incompetence, the doctor/gp was not aware of the pregnancy until last week 21/11/2023 because of a UTI that was found by the hospital. This is absolutely shocking and I put it down to the front desk. On my experience, when I gave the documents to notify the GP of my partners pregnancy, all I could hear at the back of the front desk was staff talking about my partner and no attention on what needs to be done. Disappointed, being in a majority Bengali community, with a majority Bengali staffed GP service, I would assume that pregnancy cases and other high risk cases will not be taken lightly. But I was wrong. Welcome to Aberfieldy Practice. Not taking patients seriously since 2022
Visited November 2023
Review titled ABERFELDY PRACTICE
Replied on 04 December 2023
Dear Patient, We are incredibly sorry to hear about your experience. We take all negative feedback seriously and use them to improve our services. Following your feedback, we will review our processes around pregnancy, which will be shared with the practice team for learning. We would be happy to speak to your wife or yourself with her consent to address your concerns. I would be grateful if you could contact us to arrange a suitable time for you to speak to me over the phone or meet in person at the practice. Please call the practice on 0207 515 5622 or email nelondonicb.f84698-workflow@nhs.net We look forward to hearing from you. Rakib Hossain Practice Manager
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Review titled Superb - You feel valued and cared for
Rated 5 stars out of 5
by Paula - Posted on 11 July 2023
I've been registered with Aberfeldy for almost 3 years and in all that time I have only had great interactions. The two nurses that I see, are legends - warm and friendly and very proficient. All of the doctors have been very helpful. Sometimes they give support and other times a medical telling off - either way, you feel cared for and that they are looking after you. Special mention to the administration team who were instrumental in getting all my records transferred and in ensuring the process went so smoothly. Most recently I have needed a vital medical letter and both the doctor and the secretary handled this promptly, with huge support being offered to me. Only minor downside - sometimes the phone doesn't connect. A systems glitch which will be resolved I am told :-) All in all, you have an amazing surgery here and everyone takes a genuine interest in what for many of us is vital - our health. Thank you everyone. Paula x
Visited July 2023
Review titled ABERFELDY PRACTICE
Replied on 04 December 2023
Dear Paula, Thanks you very much for taking the time to let us know about your experience. We have shared your feedback with the practice team. I welcome you to join the practice Patient participation group. To read more about PPG and join please visit the website below. https://www.aberfeldypractice.nhs.uk/patient-participation-group-ppg/ Kind regards, Rakib Hossain Practice Manager
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Review titled Outstanding care from the practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
Always received outstanding care from all staff. However, in June 2023 I visited for I was feeling seriously unwell, whilst I was in the practice my condition escalated and immediately I had the full support whilst waiting for the ambulance which they had called for, everyone working in the practice, the staff in reception to the Doctors at the practice did everything they possibly to help me stay calm, helping me feel the best I could under the situation I was in until the ambulance arrived to take me into hospital to receive further investigation and get the treatment that I needed. I couldn't find anything to find fault in them, for they scored much more than 100% in my heart and mind for the way in which they cared for me.
Visited June 2023
Review titled ABERFELDY PRACTICE
Replied on 04 December 2023
Dear Patient, Thanks you very much for your kind words. We have shared your feedback with the practice team. I welcome you to join the practice Patient participation group. To read more about PPG and join please visit below website. https://www.aberfeldypractice.nhs.uk/patient-participation-group-ppg/ Kind regards, Rakib Hossain Practice Manager
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Review titled Really good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
Rang up asking to see a doctor and a doctor rang me back the same morning to triage my symptoms over phone. They then offered me an in person appointment the next day. Staff and doctor were polite and professional. Took time to listen to me. Overall very satisfied with the practice, their timeliness and overall patient experience. Based on this and other interactions with the practice I would highly recommended them.
Visited June 2023
Review titled ABERFELDY PRACTICE
Replied on 04 July 2023
Dear Patient, Thank you very much for taking the time to write this wonderful feedback. It really is rewarding to read feedback like this and certainly a morale booster for the team. Yours sincerely, Rakib Hossain PM
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
The patient assistant who I had contact with this morning was fantastic. She assisted with my queries and made the interaction smooth and easy. Thank you!
Visited June 2023
Review titled ABERFELDY PRACTICE
Replied on 04 July 2023
Dear Patient, Thank you very much for sharing your experience with the practice. Our patient assistant team works really hard to ensure our patients receive great care. Your feedback is really helpful for the team to stay motivated and celebrated for the amazing work they do on a daily basis. Yours sincerely, Rakib Hossain PM
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Review titled Attentive and prompt
Rated 5 stars out of 5
by Bill - Posted on 03 May 2023
I had no problem contacting the surgery to make an appointment. I didn't feel rushed or pressured to only discuss one issue and felt that the doctor was interested in me holistically rather than attempting to limit the appointment to fill minimum box-ticking standards. I Observed that the surgery is well run and organised.
Visited May 2023
Review titled ABERFELDY PRACTICE
Replied on 17 May 2023
Dear Bill, Thank you so much for your positive review. We're so pleased to hear about your experiences from our team. Positive reviews really do make a difference to staff morale and this has been circulated to all staff so that they can also read your appreciation. Rakib Hossain Practice Manager
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Review titled Best NHS GP practice in London
Rated 5 stars out of 5
by Shanaz - Posted on 16 May 2023
I've had to join a fair few GP practices in my time but the Aberfeldy Practice is by far the best. The medical staff are efficient, knowledgeable and seem to genuinely care about their patients. When I tell friends or family members about the services received (including same day appointments and callbacks) they are surprised and impressed. Really appreciate their efforts, cannot begin to explain what a huge difference it makes to have a GP practice which you can genuinely rely on. Keep up the good work guys!
Visited May 2023
Review titled ABERFELDY PRACTICE
Replied on 17 May 2023
Dear Shanaz, Thank you so much for the lovely feedback and for taking the time to write this review. It has absolutely made our day and your review has been shared with the team. Rakib Hossain Practice Manager
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Review titled Very Efficient Service and Great Doctors
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
I had to book an appointment on behalf of my mother and also assist her with attending the appointment. Call queue times aren’t as long compared to other practices I have experienced. The doctors call back surprisingly very quick. They were very detailed, considerate and empathetic with their calls and face to face appointment. I didn’t feel as though my mother was rushed with her consultation and she was offered other optional services to help her. The doctor showed a lot of care and sensitivity towards my mother who had language barriers, and made effort to understand her clearly. Overall the experience was very pleasant and reassuring. One improvement would be to make more use of the reception seating space by placing more chairs to sit on. Seems a little odd to have so much space and just have a few chairs dotted around.
Visited February 2023
Review titled ABERFELDY PRACTICE
Replied on 19 February 2024
Dear Patient, Thank you very much for taking the time to share your wonderful feedback. We are glad that you had a good experience with the practice. I will share this feedback with the wider Aberfeldy team. I have also noted your suggestion about seating capacity, and we will endeavour to make this improvement. I want to take this opportunity to invite you to join our patient participation group. To join or read more about PPG please visit the link below. https://www.aberfeldypractice.nhs.uk/patient-participation-group-ppg/ Yours sincerely, Rakib Hossain Practice Manager
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2023
I am writing this review because i am in pain and don’t want to call my Gp for help because of my unpleasant experience i had a phone conversation with the doctor i got a call back and try to explain my situation and the doctors don’t even check my medical records he said to me we can’t help you with this and said that if you need any proscriptions we can send you the nearest pharmacy I just feel so sad I have been taking about chronic diseases it’s affecting me overall my life he don’t even ask me anything about my situation i am really disappointed my previous Gp was amazing thanks
Visited January 2023
Review titled ABERFELDY PRACTICE
Replied on 27 February 2023
Dear Patient, We are incredibly sorry for the experience you received from our surgery. We take all negative feedback seriously and investigate thoroughly to find out what went wrong and learn from it. We will also share the outcome with you. Can I request you get in touch with us via phone or email. Please ask to speak to me, or if you are writing, put it for my attention. Telephone: 0207 515 5622 email: nelondonicb.f84698-workflow@nhs.net I look forward to hearing from you. Rakib Hossain Practice Manager
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Review titled A lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
A very responsive and attentive practice. Lovely helpful receptionists and doctors. You get to speak to a doctor very timely amd without no fuss.
Visited January 2023
Review titled ABERFELDY PRACTICE
Replied on 17 May 2023
Dear Patient, Thank you very much for the lovely feedback. This has been circulated to the team. This means a lot for the team and their morale. Thank you for taking the time to pass on your positive feedback, it really is appreciated. Rakib Hossain Practice Manager