Abbey Road Medical Practice - Ratings and reviews
Reviews
-
Review titled Horrid practice
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
Problem is an impossible team of GPs and very badly managed practice. They have over complicated the process of triage appointment prescriptions etc. results for tests and X-rays are never conveyed to patients. I would not recommend this practice and hope to register elsewhere
Visited November 2023
Abbey Road Medical Practice has not yet replied.
-
Review titled Very happy
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
I would like to thank the Doctor i had. He took the time to explain a medication that the hospital had prescribed and I was worry about it affecting my child through breastfeeding.He took the time to send me information via text to give me peace of mind.Very patient even though I was very worried. The Doctors and receptionist team are wonderful. Abbey Road is one of the few good things in Newham. I also like how organised it is run. My daughter (Baby) has received the same level of care. Thank you!!!
Visited March 2023
Review titled Abbey Road Medical Practice
Replied on 11 April 2023
Thank you for your kind feedback, as you know positive words of encouragement always severe to motivate and up build people working with the public which obviously includes our members of staff.
-
Review titled More useless service
Rated 1 star out of 5
by stephen mccann - Posted on 12 September 2022
Phoned the surgery to ask for a telephone consultation, was told this was not possible as there were no doctors available !! All I wanted was a repeat prescription on some antibiotics, something I have done over the phone before with no problem, instead I was given an appointment at glen Rd surgery at 19.30, while I was on the bus at 19.10 I received a text saying I was to expect a phone call from a doctor between 18.30 -21.30, doctor rang me while I was still on the bus, I explained what was happening and I was not going to discuss my medical issues on a bus, so he hung up, when I got to Glen Rd the receptionist told me she had no idea why I was there as there were no doctors available and I had a telephone consultation booked, after explaining the farce I had been subjected to, she kindly put me back on the list and I received a phone call from the doctor within 10 min, he prescribed the antibiotics I needed all in a 5 min phone call . None of this is the fault of the Glen Rd surgery or the out of hrs doctor but once again the fault of the utterly useless reception staff at Abbey road, who on top of being totally unable to carry out there job are incredibly rude and unhelpful.
Visited September 2022
Review titled Abbey Road Medical Practice
Replied on 11 April 2023
Thank you very much for your comment and would like to apologise for the distress that was caused to you. I would like to investigate this matter further and would like more details from you of the incident. Please contact the surgery and speak to me.
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2022
The Doctor answered my questions that I had with patience. I left feeling confident that my health was in good hands. I have a understanding now.
Visited July 2022
Review titled Abbey Road Medical Practice
Replied on 11 April 2023
Thank you very much for your comment. It was a very nice comment for the team. This type of comment is very morale boosting and we aim to continue to provide you the best service possible.
-
Review titled Terrible service
Rated 1 star out of 5
by stephen mccann - Posted on 29 July 2022
I am currently off sick with stress and needed an extension to my certificate which expired on 27/7 I filled in the online consultation form on 22/7 as there is absolutely no chance of actually seeing/speaking to a doctor, was told to ring in 3 working days , rang back on the 27th being the 3rd working day, was told my certificate would not be ready untill the next day as the doctor could not write a new one until the old one had expired which is nonsense as they knew when it expired, rang back the next day and was told it was not ready as the doctor only did admin in the afternoon, rang again the next day and again it was not ready, was told it was passed to the doctor and would be ready the next day, guess what happened next ? Rang back the next day and it was still not done, all this time I am being harassed by my work to provide a certificate which is just making my stress worse, so I now have to wait until Monday 11 days after my initial request and hope it will be done but I have no confidence it will be and am left worrying over the whole weekend, absolutely appalling service for such a simple and predictable request.
Visited July 2022
Review titled Abbey Road Medical Practice
Replied on 11 April 2023
Thank you for your feedback and I would like to apologise for the distress caused to you and the delay in responding to your message. At the time we had new doctors starting with us and there was a misunderstanding of the guidelines of sick notes. We have discussed this with the team and it has been emphasised that they should all strictly follow the protocol. If you would like to discuss this further please contact the surgery to speak to me.
-
Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2022
Receptionist service very bad , I called to cancel an appointment and I had to wait 49 min to be connected to someone and still I didn’t, I was so nervous that I couldn’t wait more I have a job also and used all my lunch break to try to cancel an app
Visited May 2022
Review titled Abbey Road Medical Practice
Replied on 01 June 2022
Dear Patient, thank you for your feedback and I would like to apologise for the distress caused to you. I can understand that some days accessing the telephone lines can be very difficult especially on Mondays and Fridays, generally in the mornings. We advise patients to use our e-consultation service to avoid waiting in the queue for the telephone. Our e-consultation is available 24 seven compared to other surgeries in England. Our patients can send us e-consultation notifications (clinical/admin queries) in the middle of the night and weekends.
-
Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2022
In April 2019 I had pain in my hips area, after a ultrasound the doctor told me: some people live with pain. Months late I went to ask for help to lose weights. They told me to eat mediterranean food. Never heart back form them about this. In December I had anxiety and panic attack. I used to cry without reason and felt really sad. To contact them was almost a nightmare. When I could go through I was in Spain visitin family and friends to made me feel better and cheer me up. The doctor told me: I can not attend you if you are in Spain. Good luck.! Good luck? No even when you are coming back? Let's book you an appointment or something like that. Nope. Good luck. I cam back one week after this conversation. Again it took me ages to get an appointment. Once I got it and explain the doctor about my anxiety and depression and suicidal thoughts. I had to said to the doctor if they should not ask for a blood test to check everything is ok. The doctor did it and told me they would contact me in two weeks. And prescribed me antidepressants. They didn't so I kept going to the chemistry asking for my tables and thy give them. I thought I should be supervised for a doctor so at the end of April 2022 I ask for an appointment in the same centre. They give me one more that two weeks later at extended hours. The appointment was supposed to be today between 7:50/8:00 p.m as it date in my app. I went there and the receptionist told me that it was a phone appointment! Hold on a minute!! In the last 2 years when I had a phone appointment I have been given a slot of more that 3 h when the doctor would call me.Furthemore it was made specific by text or the app that it was a phone appointment. In two years I have never been been given a slot of 10 min where I would call by the doctor. The receptions told me that it was what it was. It the mean time I could hear the doctor speaking in the next room. She sent me home. I ask to complain formally and she point me out a QR code which was just the typical "happy" "unhappy" short and unspecific questionnaire. Right now is 20:25, I have just arrive at my home and no doctor has called me so far. Instead of looking after their patients health this GP worsen our situation and mental health.
Visited May 2022
Review titled Abbey Road Medical Practice
Replied on 01 June 2022
Dear Patient, thank you for your feedback and I would like to apologise for the distress caused to you. This looks like a verbal complaint to me. Please contact me at the surgery so I can get more details from you to investigate this further.
-
Review titled Unworthy Unreliable receptionist/ practice
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2022
I walked to this surgery that I am registered with in order to update my family history and make appointment for heart health. Unfortunately I was faced with a receptionist who made me believe she had made appointment for me with their cardiologist GP but in reality she had not. Also at first she was very reluctant in doing anything for me other than sending me back home with a link to access GP instead of being helpful and sorting the appointment out on the spot The link these GP provide is inadequate and often never followed up or just delays matters by replying “contact surgery for appointment”. Seems a long way to go round and round when it can be dealt with immediately. Very lazy surgery
Visited May 2022
Review titled Abbey Road Medical Practice
Replied on 01 June 2022
Dear Patient, thank you for your feedback and I would like to apologise for the distress caused to you. We have shared this comment with our reception team in our staff meeting. All staff has been reminded to be polite and courteous when dealing with patients and to check that the link which they are sending to patients works. Recently we have introduced a feedback survey for all our staff, they will send patients the link for the feedback over the phone, and at the desk there is a QR code notice for patients to send feedback after their visit and who they were served by. The purpose of doing this to to improve their customer service skills.