Abbey Medical Practice - Ratings and reviews
Reviews
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Review titled Terrible timekeeping and appt
Rated 1 star out of 5
by Shannon - Posted on 02 April 2024
Got there 10 minutes early for my appointment. Waited 30 minutes after my original appointment time. Saw the doctor for issue, and told nothing wrong with issue - this took up to 1 minute, no issues there. Then I asked to discuss a different issue to be told, it couldn't be discussed as I only had a 10 minute slot and they were running late. I had only been in there all of 2 minutes at this point and said it was only quick as I had this issue before. Nope, nothing they could do I would have to book another appointment. So, I waited 30 minutes to be seen for 2 minutes and be shunned away for an issue. Now I have to wait another 2 weeks for an appointment because she couldn't be bothered to discuss it there and then. Absolutely fuming with the service. Its not my you're running late, I get there are issues and things happen but to turn me away after 2 minutes is not acceptable. I usually have no complaints about this doctors but today I was left feeling terrible and felt I wasn't giving good care or attention.
Visited April 2024
Abbey Medical Practice has not yet replied.
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Review titled No care, no consideration
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
Absolutely been a poor experience. Usually told there are no appointments, urgent issues being shirked off and told it isn't their problem and just go to hospital. Notes with inaccurate information and things written that haven't actually been done. Receptionists with no care or consideration, several of whom have an attitude issue and it seems almost go out of their way to be obstructive or offer no help. Just keeps giving automated responses with no personal touch, care or compassion. Unfortunately the experience has been so terrible not just on one or two occasions but multiple times with no improvement. It seems its getting worse and honestly needs serious improvements and staff need to have communication training There is a lack of professionalism and inaccessibility to the service and a lack of willingness to change or improve.
Visited April 2024
Abbey Medical Practice has not yet replied.
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Review titled Annoying. no help
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
My 16-year old daughter has had high fever up to 40c for 4 days in a row and we asked for a doctor`s appointment. The answer was - no free slots. Go to Corby Urgent care. We live in Wellinborough next to the abbey medical and do not have a car (i informed a receptionist about that). How possibly could a child with this high fever and bad condition travel by bus to Corby for 1 hour one way? And then sit for hours in a queue waiting? and then travel back. When i asked if there is any chance to get an appointment the next day, the answer was - no, go to Corby. That is absolutely ridiculous, that we have zero help from a practice we are registered with and that is next door.
Visited March 2024
Abbey Medical Practice has not yet replied.
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Review titled Seamless new registration
Rated 5 stars out of 5
by Jacqui Meads - Posted on 31 March 2024
👍 Experience of registering to a new gp was refreshing & thorough by slick, patient & well informed/trained receptionist (j——a). Seamless & well informed steps from the beginning to the end. Thank you :))
Visited March 2024
Abbey Medical Practice has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anita Kay Wildman - Posted on 02 February 2024
Making appointment an excellent experience was seen on the same day. Reception staff and practice nurse were amazing
Visited February 2024
Review titled Abbey Medical Practice
Replied on 08 February 2024
Thank you for taking the time to provide feedback on the service we provide. This is wonderful to read and I shall certainly pass your comments on to the team. Alexia Tongue Practice Manager
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Review titled Awful service
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
My son who has special needs has been on medicine for 3 years possibly longer for a dr to see him once and then stop his medication altogether, even after his learning disability dr advised this is what the child needs. Also for then to be told that the medicine isn’t passed to be used for sleep while my son has been taking it 3 years and it is the only thing that helps him sleep. Said dr also made remarks to about my child’s soother when examining (8year old severe learning disability) absolutely shocking. Still waiting to see if anything can be done in regards to this. So disappointing been with abbey medical my whole life and never once had an issue such a pity when one dr sees a child once and thinks they can determine their needs.
Visited February 2024
Abbey Medical Practice has not yet replied.
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Review titled Not happy
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2024
I saw a doctor who was rude to me and left me feeling humiliated. Patients are supposed to be courteous and polite to medical staff so why can’t patients be treated likewise. I went to see the doctor for help and came away feeling like I was a nuisance.
Visited January 2024
Review titled Abbey Medical Practice
Replied on 08 February 2024
I am very sorry to receive this feedback on our service. I would not want any of our patients to feel that they were a nuisance. Our Patients are extremely important to us along with their health and wellbeing. Please contact the Practice so we may discuss in more detail. It is important that we understand how you were impacted. Alexia Tongue Practice Manager
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Review titled Lovely practice
Rated 5 stars out of 5
by MR David Williams - Posted on 19 December 2023
We recently moved into the area and just wanted to say thank you as the whole process of regstration was super easy, and the friendly welcome given by reception / pharmacy was really lovely - they really went out of their way to help us. Many thanks - it was much appreciated.
Visited December 2023
Review titled Abbey Medical Practice
Replied on 29 December 2023
Thank you very much for your kind words. Delighted that you have received good customer service and patient care since joining us. We strive to do our best for our patients. Kind regards Alexia Tongue Abbey Medical Practice
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Review titled Terrible Service & Policies
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2024
After trying to call for an appointment for three days, I called into the surgery to try and book an appointment directly to be told by the receptionist that I needed to call to book an appointment. After trying for another 3 days and still unable to get through I give up and will instead have to go private to sort out my urgent issue which the receptionist didn't seem to care about. Your system is broken and doesn't work.
Visited December 2023
Review titled Abbey Medical Practice
Replied on 25 January 2024
Thank you for taking the time to provide feedback on our service. I am sorry to read that you were unable to book an appointment. If a patient approaches the reception desk, and we have available appointments to book, it is our protocol to help the patient, not ask them to call as this wouldn't make sense!! Regarding not being able to contact the Practice for 3 days, I would welcome you speak to us to enable us to investigate further. Our phone lines are adequately resourced (but will be impacted in the event of unplanned staff absence) to take calls. We are able to trace telephone numbers to identify any issues that you may have which will help us to look into your complaint. Alexia Tongue Practice Manager
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Review titled No communication on test results
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
I had to go on line to review my recent blood tests to discover a diagnosis which I was not prepared for or was expected. No one from the surgery called to advise and I was left in distress and worry. When I called for an appointment to discuss the results I was told that this was 'routine' and I would have to wait two weeks. That would have been 4 weeks after the diagnosis which was not acceptable especially as I was very concerned and in distress. The receptionist did manage to get an early appointment for a face to face appointment which I am grateful for. No one should have to go on line to find out things like this and there should have been some communication from the surgery with regards to next steps. If I had not checked would I have ever had that opportunity to discuss and understand the condition? Poor communication which has left me questioning the surgeries duty of care.
Visited November 2023
Review titled Abbey Medical Practice
Replied on 29 December 2023
Thank you for taking the time to leave feedback on the service provided. To enable us to look into your comments, may I ask you to contact our Patient Services Team Leader to investigate this for you. I apologise for the stress this created and ask you contact us. Kind regards Alexia Tongue Practice Manager