Abbey Medical Group - Ratings and reviews
Reviews
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2024
Today I called the reception in regards to an emergency doctors appointment. Senior receptionist explained the process and really listened to me and my concerns. Fantastic service thank you
Visited March 2024
Review titled Abbey Medical Group
Replied on 21 March 2024
Thank you for your kind comments, these have been passed to the staff member concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Frances Chater, Practice Manager.
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Review titled Helpful reception staff. Felt listened to in the end.
Rated 4 stars out of 5
by C Glancey - Posted on 14 November 2023
I attended the practice for an X-ray review. I was told I had osteoporosis of the hands and wrists a still healing and moulding fracture to the left wrist and a soft tissue swelling to the right wrist, following a collapse onto my hands. I had previously had someone suggest increasing my dihydrocodeine usage and it had failed to control the pain. Unhappy to prescribe anything else other than NSAIDs ibuprofen (which being that I have a bleeding gut I didn’t think was the best idea and Naproxen (gives me headaches) the locum GP couldn’t offer me anything, so the reception team were very good in getting me in with one of the partners the sane afternoon. After describing my situation and other pains caused by my Ehlers Danlos, Temperomandibular joint dysfunction syndrome, diaphragmatic hernia etc this GP did offer me stronger analgesia. Unfortunately, the acute breakthrough part of the prescription was not issued/sent to the pharmacy and so I only had the new slow release part and my old acute med has been discontinued. The new one is a very small amount of tablets so I question how easily I will be able to get them refilled and while I am very grateful I am rather itchy. I would really have faired better with the liquid morphine to take on top. Instead I was spoken to a little unhelpfully on the phone after much waiting in the cold outside in the dark on hold three times (once cut off) and told I would have to go back to the GP again tomorrow! Having just checked, the NHS app has no appointments. Plus I have a hospital appointment tomorrow pm already. I have previously been impressed by the care of my practice. I truly hope now I am really unwell and while facing cancer tests that I am not made to feel uncomfortable. Thank you for the chance to express my views.
Visited November 2023
Review titled Abbey Medical Group
Replied on 15 November 2023
Dear Ms Glancey. Thank you for your comments, I am sorry you were not satisfied with the service you received. To enable me to look into this further would you please email the practice on nnicb-nn.c84037@nhs.net so we can respond appropriately. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Excellent practice
Rated 5 stars out of 5
by Elaine Carlin - Posted on 16 June 2023
The doctors listen and and treat you a person not just an illness. All the staff nurses and receptionists are helpful and cheerful. We are very lucky to have such a good surgery in Blidworth
Visited June 2023
Review titled Abbey Medical Group
Replied on 27 September 2023
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Always get what I need
Rated 5 stars out of 5
by Tracey - Posted on 19 December 2022
Due to a bad year health wise I have needed to contact the surgery on numerous occasions for a variety of issues, some more urgent than others. Yes sometimes it’s difficult to get through, and yes I’ve had to chase up results but I have found I have always got the treatment I needed which ultimately is what’s important.
Visited December 2022
Review titled Abbey Medical Group
Replied on 05 January 2023
Thank you for your kind comments. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Absolutely horrendous service and tone from receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 17 August 2022
I just rang Ravenshead Surgery to request a telephone appointment, the lady who answered the call was unbelievably rude & wouldn’t even allow me to finish my sentence before interrupting me multiple times!!! She was short in tone and rushed me off the phone as happens every time you call (even if you’ve been on the phone for literally a minute). I am a type 1 diabetic, so medical matters can be a little more complicated for me. I’ve had it several times where I have been spoken down to or asked why things are of concern and have been shown no understanding whatsoever. They therefore should not be making these comments as receptionists and not medically trained staff because it comes across as highly rude and unhelpful. The staff need to adopt more of an empathetic approach because I just came away from that phone call frustrated and feeling even worse and to be honest it happens 9/10 with this surgery - It’s just horrific!!!!!!
Visited June 2022
Review titled Abbey Medical Group
Replied on 05 October 2022
We are extremely sorry that you felt this way after contacting the Abbey Medical Group. Due to the anonymity of this post, it makes it very difficult for us to look into your complaint as we will require more information. Please contact me at the surgery directly so that I can fully investigate your concerns. Many thanks, Frances Chater, Practice Manager.