Abbey Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent quality doctors and nurses saima
Rated 5 stars out of 5
by Sanda Brojban - Posted on 20 March 2024
I want to thank you to the doctors yasmin and thusidaran they have patience and explain nice with me and give me the correct treatment
Visited March 2024
Abbey Medical Centre has not yet replied.
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Review titled Very pleased
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
As newly registered with the surgery one always wonders about how services will be delivered. I have been very pleased with the medical centre and staff, both administrative and clinical. All contacts have been most helpful and professional.
Visited January 2024
Abbey Medical Centre has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
It was very good, they really looked after me. I was very happy with the doctor. I had a veey good experience
Visited July 2023
Abbey Medical Centre has not yet replied.
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Review titled Fantastic experience at GP surgery
Rated 5 stars out of 5
by Ann Z - Posted on 29 June 2023
Seen promptly for my appt with a wonderful GP who listened and emphasised with me. She was helpful and informative and I left the surgery feeing very positive
Visited June 2023
Abbey Medical Centre has not yet replied.
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Review titled A professional practice
Rated 5 stars out of 5
by K Moreland - Posted on 14 June 2023
I attended the surgery in May 2023. From the offset I had good access to appointments allowing me to be seen at a time convenient around my working hours. My Doctor brought a unique blend of medical expertise along with compassion and humility. She took time and interest in explaining my condition and possible treatments. This was followed up with supporting information allowing me to make an informed decision on next steps.
Visited May 2023
Review titled Abbey Medical Centre
Replied on 26 June 2023
Dear Mrs Moreland, thank you for your kind words and sharing your positive experience with the surgery. We shall continue to work towards providing the best clinical care for all our patients. Nasir-uddin Hoque, Practice Manager.
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Review titled Finally a functional GP!
Rated 5 stars out of 5
by Andrew - Posted on 30 March 2023
I had a nightmare for years with absolutely atrocious London GPs, with my last one (King Edwards Medical Centre) leaving me feeling completely unsafe health wise, while it was quite a way away from me I decided to give Abbey medical Centre a go. In about two weeks with them I've received better support than I had in two years from my previous GP, physicals booked, appointments sorted fairly quickly, referrals around long-running health issues booked etc Most importantly they seem genuinely inquisitive about people's health investigating previous results, checking up also been reported by previous GPs etc Genuinely blown away, but how much this feels like the NHS a few years ago before the massive drop in quality/capacity. Also fairly convenient in that the open relatively late in the evening most weekdays, which is really useful if you work full-time.
Visited March 2023
Review titled Abbey Medical Centre
Replied on 26 June 2023
Dear Andrew, thank you for posting your experience at Abbey Medical Centre, which has been shared with the team. We hope you continue to receive a positive approach to your health and wellbeing by all our staff. The changes we have introduced recently , we believe , are reaping real benefits for our patients. Mr Nasir-uddin Hoque, Practice Manager
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Review titled Very helpful and professional
Rated 5 stars out of 5
by Cheryl fuller - Posted on 21 February 2023
Arrived late because I had trouble parking. Was advised what to do, the specialist who I was seeing was informed and when I arrived was there to see me straight away. He was understanding of my condition and gave me a good plan and forward arrangements were made.
Visited February 2023
Abbey Medical Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2023
It's impossible to get an appointment with them. The receiptionists are very unprofessional and rude.
Visited January 2023
Review titled Abbey Medical Centre
Replied on 26 June 2023
Dear Patient, we are sorry that you have had difficulty obtaining an appointment- we provide a number of urgent on-the-day appointments, routine appointments, on-line appointments and extended hours appointments. If none of these are available, or do not suit, you will be signposted by our care navigators to other alternatives, such as the GP Hub service, E-consult, and Community Pharmacists.. Please contact me directly if you are still experiencing issues. Kind regards, Nasir-uddin Hoque, Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Shazada Jamshaid Khokhar - Posted on 28 September 2022
I want to mention that I have been taking my elderly mum for many years at this surgery and I’m very happy with the excellent service that is being provided. Reception staff are always friendly and very helpful in getting suitable appointments for mum and getting repeat prescriptions on time via our local pharmacy. The nurses and Doctors are also very competent, friendly and caring. The female GP who my mum frequently sees, goes out of her way to examine and carefully explain any issues to my mum. On many occasions, she has rung my mum to enquire on her health when she has been particularly ill or where there has been a change in her medication. Overall, I want to thank the surgery for an excellent service they have providing, and it’s greatly appreciated.
Visited August 2022
Abbey Medical Centre has not yet replied.
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Review titled Booking appointments
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2022
The CQC has also said it will be making unannounced inspections into patient access at GP practices to see if a range of appointment types are being offered such as face-to-face, telephone, and online; "if patients are able to make appointments in a way that meets their needs and if systems are in place to monitor the quality of access and make improvements" Tried for 4 days in a row to book emergency appointment in the morning, kept on hold and when you get to number 1 in queue reception hang up the phone on you. You are unable to book routine appointments without being told to book online, not everyone has technology or the knowledge to book online and would prefer to book appointment over the telephone. Clearly this practice is not following CQC guidelines.
Visited April 2022
Review titled Abbey Medical Centre
Replied on 11 May 2022
Dear patient, Thank you for your feedback. I am sorry you have had a negative experience with appointments. Please contact the surgery and ask for the Practice Manager, Mr Nasir-uddin Hoque, so that we may discuss your issues in person and try to resolve them. Kind regards, Nasir-uddin Hoque, Practice Manager