Abbey Medical Centre - Ratings and reviews
Reviews
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Review titled Very helpful and informative
Rated 5 stars out of 5
by Jacqueline Buxton - Posted on 07 April 2024
Had questions to ask about my medical condition which were answered clearly and in a way a lay person can understand. Both the doctor and the reception staff continue to be very helpful. I am made to feel that my questions are relevant and not dismissed without clarification. I also find the facility to message the practice on the NHS app extremely useful.
Visited April 2024
Abbey Medical Centre has not yet replied.
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Review titled Hard to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2024
There is no way to get an appointment with this surgery if you ring during the day and they will tell you call next day at 8am. When you call next day at 8am you are number 10 in the queue so they will answer by 8:20 when all the appointment’s gone. And the option is go to walking centre if I need to go to walking centre every time why I registered there! Always there are new Dr in surgery most likely to see the same Dr next time.
Visited March 2024
Abbey Medical Centre has not yet replied.
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Review titled Fantastic GP who goes above & beyond
Rated 5 stars out of 5
by Louise - Posted on 06 March 2024
I have seen Dr C now on a few occasions after some worrying symptoms. She is honestly incredible and a credit to Abbey Medical Centre. She is extremely compassionate and couldn’t be more helpful. I’ve had diagnostic tests run before and waiting for results can be quite a worrying period. Dr C was clearly checking in on my case and contacted me the minute she knew my MRI was clear, 48 hours after initially booking it. I can’t express what a difference that makes when previously I’ve been left waiting 1-2 weeks to find out results. She is a brilliant GP and I can’t stress that enough.
Visited March 2024
Abbey Medical Centre has not yet replied.
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Review titled excellent practice
Rated 5 stars out of 5
by Rizwana - Posted on 10 February 2024
The care I have had over the years has been nothing short of excellent. A really good practice with wonderful doctors who are incredible at looking after me, they embody what the NHS was supposed to be about when the NHS was first introduced to the UK public. Excellent doctors providing first class care.
Visited February 2024
Abbey Medical Centre has not yet replied.
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Review titled Fantastic GP Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
All staff from receptionists to GP’s were incredibly helpful during my visit. My care was escalated quickly and follow-up appointments were made there and then.
Visited February 2024
Abbey Medical Centre has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by Joanne Ratchford - Posted on 09 February 2024
The 8am GP request slot is so inconvenient for us full time workers. But this new e-system is fantastic. I had an issue that was not particularly urgent but wanted to see a practice nurse at the very least. The system was introduced to me via text a couple of days before so I thought I'd try it out. It allowed me to explain my issue, request the professional I wanted to see - I chose a practice nurse - and then submitted my request. Thinking I wouldn't hear from them before the advertised 2 day turn around, I was surprised to get a call later the same day with an appt. invitation to see the GP. Well I have to say I was well impressed. I saw the GP 2 days later who was polite and reassurring. I also needed a prescription which the GP was able to send direct to the pharmacy next door with a click of a mouse! Amazing! Very pleased with the experience! Brilliant new system that I will defo be using from now on. Just to say my 'fairly satisfied' review of telephone access is mainly because I didn't call on this occasion, they called me. Also the 8am call is really naff! So glad we have this new system now.
Visited February 2024
Abbey Medical Centre has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
Called for non-urgent help one evening and was seen within 50 minutes! An unbelievably good service.
Visited February 2024
Abbey Medical Centre has not yet replied.
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Review titled Impersonal and insensitive
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2023
I have been registered with this practice for many years and have rarely chosen to make use of the service, preferring instead to take responsibility for myself and to use the expertise of medical staff only as a last resort. So I am hardly a burden on the services. In the past, I have always been satisfied. However, my recent experience of three clinicians over the last few weeks shows a marked decline. One was fine, listened to my concerns and did her best to address them. I felt validated by the way I was treated even though I did not get the answers I was looking for. Unfortunately the other two were just not prepared to listen and engage. One was downright rude, insensitive and condescending in public - an abuse of power. As a patient, I felt very much as though I was there for the convenience of the clinicians, rather than that they had any sense of vocation or willingness to serve. The receptionists are doing their job but it feels as though they just carry messages. Too many messages/phone calls back and forth between patient, receptionist and doctor - it is simply exhausting for the patient when one is ill. And when you finally drag yourself to the surgery, it becomes apparent that the doctor has already formed an opinion (wrongly, as it turns out) without even speaking with you and hasn't taken into account the information already given, and likely not looked at my file for context either. A phone consultation directly would have saved so much time and energy all round. It is a shame that the good and the bad are so mixed here, but I am unwilling to risk a repeat experience. It was too stressful and upsetting and certainly not conducive to improving my health.
Visited November 2023
Review titled Abbey Medical Centre
Replied on 22 January 2024
Dear Patient. Thank you for your feedback regarding your unhappy experience with the practice, I am sorry you felt this way. We take all feedback seriously and I will discuss your review with the Clinicians involved, and am happy to feedback to you if you would like to contact me directly. My email address is:- joy.stevenson1@nhs.net. Joy Stevenson. Practice Manager
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Review titled Great referral to NUH for assessment
Rated 5 stars out of 5
by Beatrice - Posted on 24 May 2023
I reported a worsening of pain from a known chronic condition and my GP referred me in a timely way to be assessed and have a MRI urgently to rule out a known emergency complication. The GP rang ahead and handed over my problems and I was seen in NUH on the same day and had a same day MRI by the specialist who commended the referral. I have had timely feedback on a request for a medication review and a new medication trial. I feel that the GP is aware of my medical condition and is helping me to manage it better. The NUH assessment has ended up with a surgeons review which is what is needed.
Visited May 2023
Review titled Abbey Medical Centre
Replied on 25 May 2023
Dear Beatrice. Thank you very much for your feedback, I am pleased you felt that the GP who you saw, listened to what you were saying and acted swiftly to ensure you were seen appropriately as soon as possible by the right specialist team. I will pass your feedback on to the staff. Our aim as a practice is for all our patients to feel that we are doing all we can to ensure the best care is given. Joy Stevenson Deputy Manager
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Review titled Horrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Every time receptionist are not nice,rude,not try to listen to you, if they have problems with the phone they through the phone phone and never call back if we talk about my medical issues. I feel you are not taking it seriously. Some nurses and doctors are good,but receptionist…don’t know how to talk with people.
Visited January 2023
Review titled Abbey Medical Centre
Replied on 04 January 2023
Dear Patient, Thank you for your feedback, I am the Deputy manager of the practice and was sorry to read that you felt the Receptionist you spoke to was rude was not listening to you, I am not quite sure what the problems you mean about the phone are but I am happy to discuss with you if you ring the surgery and ask for me. The Receptionists are not medically trained so will after they have asked you questions about your medical needs either signpost you to the right Clinician or if not available to book will speak to one of them and when they have an answer get back to you, they are not asking just to find out,it is so they can as I say direct you to the most appropriate person to help. We do take all feedback seriously and will pass on your concerns at our Reception Meeting next week, but if you would like to discuss this matter further then please contact the surgery as said and ask for Myself Joy Stevenson Deputy Manager or Rebecca Credgington Practice Manager and we will be happy to listen. Thank you. Joy Stevenson Deputy Manager.