Abbey Field Medical Centre
Ypres Road, Colchester, CO2 7UWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Eve - Posted on 13 December 2023
I phoned at 8am and was offered an appointment that day to see a nurse practitioner. She was very professional and thorough. Thank you.
Visited December 2023
Review titled Abbey Field Medical Centre
Replied on 17 December 2023
Dear Eve Thank you so much for taking the time to post this review. Especially at this really busy time of year this positive feedback provides a boost to the whole team. Thank you once again. Best Wishes Nicky Young Practice Manager
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 13 December 2023
I phoned on 13th December to get a call back or home visit and the receptionist was so rude and snappy towards me .I used to work in chemist next to hawthorn surgery and know how stressful it can be but don't take it out on patients
Visited December 2023
Review titled Abbey Field Medical Centre
Replied on 17 December 2023
I am really sorry this was your experience. We do our utmost to deliver a good standard of service and I am sorry, on this occasion, this did not meet expectations. If I can help in any way do please contact me on 01206 517106. Yours sincerely Nicky Young Practice Manager
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
Booked blood re-test across town as their receptionist made it seem urgent. In the day of my appointment traffic was gridlocked and I tried calling ahead to let them know - was on hold for over 20 minutes and had a completely wasted journey. Despite making it seem urgent b they can't offer me another appointment until weeks later - utter shambles! Will stick to my local surgery as Abbey Fields cannot be trusted to run a bath, let alone a surgery... how about making the end user a priority instead of a problem?
Visited August 2023
Review titled Abbey Field Medical Centre
Replied on 08 August 2023
I am really sorry this was your experience. Unfortunately as this complaint is anonymous I cannot help and cannot investigation. However, if you call me, Nicky Young Practice Manager 01206 517106 I would be very happy to do both.
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Review titled No appointments
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
Yesterday I went to the surgery at 8 o'clock in the morning to queue for an appointment for my 2 year old son. There were about 10 people on the queue in front of me. 6 people got an appointments and after that the receptionist said no more appointments left for today, come back tomorrow morning at 8. My question is how many appointments per day do you have available? Why we have a gp practice if every time we need an appointment we have to go to the a&e?
Visited August 2023
Review titled Abbey Field Medical Centre
Replied on 23 August 2023
I am sorry this happened. Normally all children are offered an appointment so I will investigate - in order to enable me to do so please could you give me a call on 01206 517106. We always aim to have a "duty doctor team" consisting of at least three clinicians which will be a mixture of doctors and nurse Practitioners. We also direct people to our on line consultation form which can be completed at any time and our doctors will respond. This has been proving to be very popular. Once again I apologise that this happened and I look forward to hearing from you. Best Regards Nicky Young Practice Manager
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Review titled Abrasive secretary staff
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2023
Abrasive secretary staff , unhelpful brick wall approach , increase in waiting time for treatment , makes you feel unwelcome or you are a hindrance on them for asking questions or booking appointments , not allowed to arrange an appointment until the rotors are published which is a two month wait plus referral wait time equates to a 3 month wait
Visited June 2023
Review titled Abbey Field Medical Centre
Replied on 27 June 2023
I am extremely disappointed to read your review. I am sorry you have had this experience. Unfortunately your response is anonymous and therefore I cannot contact you directly to help you. However, if you call me, Nicky Young Practice Manager 01206 517106 I will do my utmost to resolve this.
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Review titled They do not accept our of area registrations
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
We went to the surgery after looking at the NHS website which says they accept out of area registrations but the person at the reception took our postcode and said we don't fall within the catchment.
Visited May 2023
Review titled Abbey Field Medical Centre
Replied on 18 May 2023
Good afternoon. I am really sorry you have had cause to complain. We have always accepted out of area registrations but we are reviewing this currently. Two practices neighbouring practices have closed their lists in the last few months which has meant our list has increased immensely - I think this has led to some confusion across the Practice. If I can help in anyway do please call me on 01206 517106. Best Regards Nicky Young Practice Manager