Abbey Field Medical Centre - Ratings and reviews
Reviews
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Review titled Difficulty getting appointments
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2023
Fortunately I do not often need to get an appointment but the booking system is appalling and not fit for purpose. You start ringing at 8a.m. Today it was 8.50a.m. before I got a ringing tone and it was just after 9a.m. when I got to speak to an actual person and, you've guessed it, all today's appointments had gone. So try again tomorrow when I expect it will be the same story. Getting an appointment should not be so difficult. It should not be traumatic. How many other frustrated callers were there this morning? Perhaps if we were all to claim money for our wasted time from the Medical Centre it might move someone to provide a more efficient service.
Visited March 2023
Review titled Abbey Field Medical Centre
Replied on 14 March 2023
I am really sorry this was your experience. If you call me on 01206 517106 I will do my utmost to help. It is extremely difficult to fully meet the needs of patients at the moment; in line with NHSE plan we have a range of clinicians people can see and we do our utmost to ensure everyone is seen. Yesterday we had two doctors off unexpectedly and a receptionist off sick; it is not always possible to plan for these events and they do impact the practice. I sincerely apologise but, as previously stated, if you call I will do my utmost to help. Yours sincerely Nicky Young Practice Manager
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Review titled Kind and caring doctor
Rated 4 stars out of 5
by Susan Amos - Posted on 16 December 2022
After a nasty fall and many hours spent in A&E on two consecutive nights I had some concerns following my discharge. Today the duty doctor at the surgery agreed to me being added to his already full list for a telephone appointment. When he rang he listened to my concerns and gave me a full explanation to questions. He totally put my mind at rest. He was really caring and compassionate to me, he never hurried the appointment and was happy to listen to everything said. He was excellent.
Visited December 2022
Review titled Abbey Field Medical Centre
Replied on 20 December 2022
Thank you so much for leaving this positive feedback - this means so much especially at this difficult time. I will share this with everyone in the Practice. Thank you again.
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Review titled taking blood turned out to be a pleasant experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2022
Sometimes it has been difficult to take my blood so I was extra pleased this time as your excellent phlebotomist had no trouble at all and I know I will receive information as to the results, much appreciated
Visited July 2022
Review titled Abbey Field Medical Centre
Replied on 13 July 2022
Thank you so much for taking the time to leave this positive feedback. I have shared it with the team as to get good feedback always gives people a boost. Thank you
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Review titled Good customer experience and excellent customer service
Rated 5 stars out of 5
by Graham Stone - Posted on 13 June 2022
I am speaking for myself and not the rest of the community. The medical and nursing services I receive from Abbeyfields medical centre are excellent and I couldn’t ask for better help and support. All staff are very reassuring and helpful in a time of need. I will finally add that all Abbeyfields staff are real ambassadors to the NHS in Colchester and cannot thank them enough.
Visited June 2022
Review titled Abbey Field Medical Centre
Replied on 15 June 2022
Dear Graham Thank you so much for taking the time to give this positive feedback - I have shared your message with all the whole team. It really does boost morale to receive a message like this. Thank you again. Best wishes Nicky Young Practice Manager
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Review titled Fantastic and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2022
The staff at this surgery are all so helpful, empathetic and supportive. Thank you so very much for your care
Visited May 2022
Review titled Abbey Field Medical Centre
Replied on 09 May 2022
Thank you so much for taking the time to post this - I will share it with the whole team at Abbey Field Medical Centre. Comments like this really boost the whole team and truly make a difference. Thank you again.