168 Medical Group - Ratings and reviews
Reviews
-
Review titled Disappointed
Rated 1 star out of 5
by Royston Pearce - Posted on 09 February 2024
I’ve been with this surgery for over 30 years, up until recently I’ve had no reason to complain. Until I received an email and text message telling me that I was no longer registered with as a patient because I’ve not replied to there messages requesting my address updated. And the reason I couldn’t do what they were asking is the link that they sent wouldn’t work. I’ve been trying to contact the surgery with no luck. So now I’m left without being registered with a surgery. I find this very stressful and up setting be treated in this manner.
Visited February 2024
Review titled 168 Medical Group
Replied on 16 February 2024
Hi Royston, we apologise for any ill-feeling that's been caused and appreciate your feedback. Unfortunately, when patients move out of area, we can no longer provide the same level of care and the nearest GP Practice would better place to do so. We would like to note that 30 day's notice was provided but we will also review the links that we sent. We regret to hear that you were not able to contact the Practice as our phones are answered between 0800 and 1830 Monday to Friday. Thank you again for the feedback. The Practice Management Team
-
Review titled booking shambles
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
text message received for a medical review. told to use my gp. this was done , having answered questions, informed no appointment necessary. tried telephone to confirm, gave up. reused my gp, told someone would ring me. 4 days later call received and appointment booked. longer and different to what said during conversation. had to enter mygp to confirm timings, told information would come via text. today text message again for 3rd time. informing me i need a review.
Visited September 2023
Review titled 168 Medical Group
Replied on 16 February 2024
Thank you for the review. We recognise that we don't always get this process 100% correct and we are looking for ways to improve. Your feedback has helped, thank you. The Practice Management Team
-
Review titled Very much a curates egg
Rated 3 stars out of 5
by PEGGY1949 - Posted on 25 April 2023
Rather like the curates egg this practise is good in parts (The Doctors and The Medical Staff) and very bad in the some of the other parts most particularly the admin staff and co-ordinators who answer Ask MyGp requests. Some have a complete inability to answer the question posed and appear to be deliberately unhelpful, given that they are non-medical they should ask someone who does know such as a Doctor before taking the service access user in non-productive circles. When challenged because they are clearly wrong they always blame NHS guidelines forgetting that these are easily checked. They fob patients off with a level on non-care especially for some of the most elderly and vulnerable patients. There should be a much higher level of oversight as their failings reflect on the practise and contribute to a possible poorer outcome for the patient/s than might otherwise be possible. They also mark requests as closed when they are clearly not which then allows a skew in the statistics.
Visited April 2023
Review titled 168 Medical Group
Replied on 16 February 2024
Dear PEGGY1949, Thank you for the feedback. If you would like to provide some specific examples, we would be happy to investigate this to identify where improvements can be made. Any complaints / feedback can be emailed to bnssg.168enquiries@nhs.net. Thank you. The Practice Management Team
-
Review titled Efficient at not non communicating Doctors
Rated 3 stars out of 5
by Mrs Richards - Posted on 24 January 2023
Practice is professional and efficient I have been with this particular practice for over three years and have not once seen a doctor. Yearly reviews and even a hip replacement did not warrant me seeing one. Blood results if anything flagged up are relayed by non medical staff who do not introduce themselves on the telephone as non medically trained so if you have a question they cannot answer you. Follow up appointments with nurse weeks ahead, left with anxiety after a conversation with whoever called me. Shame as this practice has a lot going for it friendly nurses etc.
Visited January 2023
Review titled 168 Medical Group
Replied on 16 February 2024
Dear Mrs Richards, Thank you for the feedback. We recognise that patients don't always get to see a Doctor and we regret that is the situation. We are working in an environment where the number of request continues to increase but the number of available doctors reduces, which means we are having find other solutions to our patients being seen to. Thank you for taking the time to share your experience. The Practice Management Team
-
Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2023
I've been at this surgery for years. Hard to get through on the phone. Admin and receptionist don't care just fob you off. Surgery can't get medication correct every month I got to keep going in to surgery or ringing them up to get my medication sorted. Six times in two days to get medication correct? Come on guys get ur act together.
Visited January 2023
Review titled 168 Medical Group
Replied on 16 February 2024
Dear Anonymous, We are sorry to hear about your experience. If you would like us to look into this in detail and hopefully find out how we can make improvements, please feel free to contact us on bnssg.168enquiries@nhs.net. Thank you The Practice Management Team