168 Medical Group
168 Locking Road, Weston-super-Mare, Avon, BS23 3HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2025
I have sent in requests for repeat prescription and filled in the Additional Information box, which has just been totally ignored. I have tried getting an appointment which was painful, I only generally go about once a year and I am 74. This practice use to be great, but since COVID it is now absolutely rubbish, it is the processes that needs changing, the Dr's are fine if you are able to communicate with them.
Visited May 2025
Review titled 168 Medical Group
Replied on 04 June 2025
Dear patient, We are sorry to hear about your poor experience. We would welcome an opportunity to look into this for you and encourage you to contact us on bnssg.168enquiries@nhs.net with more detail. We hope to hear from you soon. The Practice Management Team
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Review titled Not great practice
Rated 3 stars out of 5
by Helen Hughes - Posted on 10 October 2024
After having a text asking me to book a appointment for my yearly Review tried Askmygp but it was closed l sat on the phone for 45 minutes even though l was caller number 1 for 15 minutes and gave up phone again next day Askmygp was still closed for 15 minutes as number l. I went to the surgery spoke to receptionist who told me l was already booked in for a COPD review is that the same as my yearly review and why did l get a text to tell me to book my yearly review
Visited October 2024
Review titled 168 Medical Group
Replied on 04 June 2025
Dear Helen Thank for you sharing your experience, we would like to apologise for the poor experience. We recognise that calling patients in for reviews is challenging and therefore it affects you as an individual. We frequently discuss this process and have recently started using a new system, in the hope that it prevents experiences like yours. We are realistic that nothing is perfect, however, we want you to know that you are not alone with that experience and that's why we have tried this new approach. Please do feel free to contact us on bnssg.168enquiries@nhs.net if you have any other feedback for us. Thank you, The Practice Management Team
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Review titled Excellent service as usual
Rated 5 stars out of 5
by Peter Hardy - Posted on 19 August 2024
I requested additional medication subsequent to provision of a prescription by Weston General Hospital. My request was handled very promptly and I was kept informed of progress.
Visited August 2024
Review titled 168 Medical Group
Replied on 04 June 2025
Thank you Peter, we appreciate the feedback and will share it with the staff. Apologies for not recognising it earlier.
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Review titled Poor Practice
Rated 1 star out of 5
by Cei Phillips - Posted on 19 August 2024
Been with the surgery since I was a child. Have a pre paid prescription certificate which I use to collect meds every month due to a condition. Today I have been in to collect my meds to find a note on it to say the two out of the three medications have been stopped. No reason why. Just down to me to find out why this happened. So here I am on the phone to the surgery, 15 minutes into the phone call I am number two in the queue (bear in mind I have already been into the mini surgery built especially in my village - they couldn't help... even though they are connected to the same system). So here I am waiting on a reason as to why I cant get my medication and I bet the reason why is because of blood tests. Its always because of bloods. The thing that takes the mickey out of this whole system is that I had a blood for the same thing about two weeks ago at Weston-Super-Mare General at the request of my specialist. Seems to me that the left hand (168 Medical) dont talk to the right hand (Weston-Super-Mare General Hospital). So once again I am in the queue to find out this very reason. Now number 2 in the queue so there is progress. Another bug bear is the amount of medication I am allowed. I am a 41 year old male who has been on this medication now for over 5 years. And every month I am only allowed to get 16 (now 12) tablets a month which means I have to go the pharmacy each month, when it would be easier to go each quarter. Each case needs to reviewed, we are all not the same person.
Visited August 2024
Review titled 168 Medical Group
Replied on 04 June 2025
Dear Cei, Thank you for the feedback and apologies for not writing back sooner. We understand the frustration of being a patient and being caught between NHS services, due to our systems not being linked up. Whilst not quite there, there have been improvements recently to enable us (168 Medical Group) to see when you have been in hospital or what investigations have been ordered for you. In all honesty, annual reviews is something we have had challenges with for some time. Last month, we brought in a new system with the aim of improving this process. Nothing is perfect but we certainly this will smooth things out a little. As for the telephone experience, we continue to work with our provider to find new solutions and in the last 9 months we have introduced a "patient call back" service, so you don't have to hold on the phone but we call you back. We also introduced a "check and cancel" service that automates the checking of appointments and enables cancelling of them too. We are always open to feedback, so please feel free to contact us directly on bnssg.168enquiries@nhs.net in future. Sincerely, The Practice Management Team
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Review titled Very Rude and Unhelpful Member of Staff
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2024
I had a vague message from a doctor's PA to call them, no direct number so I spent 30 minutes on hold and then further time wasted while the staff tracked this person down. Once I got to speak to her she was rude and abrupt and ended up hanging up on me when I suggested giving me a direct dial number would have been useful! She also had a go at me for having been on holiday. Unbelievable really and clearly not fit for a customer facing role! I would suggest a refund from the charm school is in order! I have raised this as a formal complaint as I will not be spoken to like that when she asked me to call her!
Visited June 2024
168 Medical Group has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Royston Pearce - Posted on 09 February 2024
I’ve been with this surgery for over 30 years, up until recently I’ve had no reason to complain. Until I received an email and text message telling me that I was no longer registered with as a patient because I’ve not replied to there messages requesting my address updated. And the reason I couldn’t do what they were asking is the link that they sent wouldn’t work. I’ve been trying to contact the surgery with no luck. So now I’m left without being registered with a surgery. I find this very stressful and up setting be treated in this manner.
Visited February 2024
Review titled 168 Medical Group
Replied on 16 February 2024
Hi Royston, we apologise for any ill-feeling that's been caused and appreciate your feedback. Unfortunately, when patients move out of area, we can no longer provide the same level of care and the nearest GP Practice would better place to do so. We would like to note that 30 day's notice was provided but we will also review the links that we sent. We regret to hear that you were not able to contact the Practice as our phones are answered between 0800 and 1830 Monday to Friday. Thank you again for the feedback. The Practice Management Team
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Review titled booking shambles
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
text message received for a medical review. told to use my gp. this was done , having answered questions, informed no appointment necessary. tried telephone to confirm, gave up. reused my gp, told someone would ring me. 4 days later call received and appointment booked. longer and different to what said during conversation. had to enter mygp to confirm timings, told information would come via text. today text message again for 3rd time. informing me i need a review.
Visited September 2023
Review titled 168 Medical Group
Replied on 16 February 2024
Thank you for the review. We recognise that we don't always get this process 100% correct and we are looking for ways to improve. Your feedback has helped, thank you. The Practice Management Team