Tavern Street Dental Practice - Ratings and reviews
Reviews
-
Review titled Unreliable
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
I had 2 extractions done was having problems after the extractions and rang them up also left an email letting them know the problem as stitch was coming unattached. When I rang at 10 will ring back later 3.00 o'clock came along same answer its now 5.00 o'clock 30 minutes before still no answer. Even after taking 2 teeth out cost was £1000 else where £500 what a rip off and rude staff
Visited May 2023
Tavern Street Dental Practice has not yet replied.
-
Review titled Awful practice
Rated 1 star out of 5
by Amy - Posted on 02 June 2023
Needed lots of work done was told no nhs spaces so had To go private. That same time my friend showed me a flyer they had advertising for nhs patients so i spoke to reception staff who were so rude and told me now I'm registered as a private patient they can't change it. I needed the work done and spent thousands. I had an appointment on a Monday but cancelled on the Friday due to being let down for childcare the Rude reception staff told me I had to pay the full appointment fee of £400 no management available to speak to. I was going to reschedule but after this I certainly won't be going back.
Visited May 2023
Tavern Street Dental Practice has not yet replied.
-
Review titled Not taking NHS patients,
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
On the NHS website it says that this practice is taking NHS patients, I called to enquire and was told in a very offhand and rude manner that the list was closed and I would have to try in a month or 6 weeks. Why dont they update their listing with NHS?
Visited May 2023
Tavern Street Dental Practice has not yet replied.
-
Review titled Rude & aggressive staff
Rated 1 star out of 5
by Juliet Garnham - Posted on 10 March 2023
Rude, aggressive and completely unnecessarily so! Emailed in the morning after receiving a leaflet through my door looking for NHS patients, received a reply back telling me when to come down. Arrived and told without an apology just a receptionist repeating herself aggressively I couldn’t be seen when I had only come to complete forms over and over again. Clearly a sales pitch trying to get private patients and not registering new NHS patients. I’m already registered with an NHS dentist I would rather continue to do the hour drive I currently do then move my business to somewhere where I’m going to have to deal with at least one rude member of staff. She was talking fairly aggressively to the patient before me. I don’t care what kind of day she is having it’s not an excuse!! The worst first impression for your business!! I should have realised from the aggressive nature of the email I received this morning referring to non-acceptable behaviour. You are not an exception to your own rules!! I don’t tolerate rude or aggressive behaviour towards me either! I really wish I had read these reviews before wasting my time they clearly have a reputation for being unnecessarily rude and aggressive, I certainly feel like I’ve had a lucky escape now and will continue with the lovely dentist I’ve had my entire life until such a time I find a closer one for my family that I feel confident won’t abuse their position and give me the service I’ve come to expect. I don’t need assistance to complete a NHS form particularly when we are already registered with them and only require transferring you may however need assistance to do a sales pitch for your private services, which I suspect is the real reason you got aggressive and couldn’t give me a calm and reasonable explanation when I said sorry I don’t understand I’ve just come here as per your email this morning to fill out a form. An email in which you had every opportunity to tell me I couldn’t come down today before I made the journey. Don’t be fooled folks this has the feel of a sales tactic for private clients not a call for NHS clients! I believe in the NHS and they have standards to meet for me they haven’t met them and judging by reviews that have already been left they don’t regularly! Before you register with them check their customer reviews on Google and Facebook.
Visited March 2023
Tavern Street Dental Practice has not yet replied.
-
Review titled Controlling and rude ‘because they can’
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2023
After being told this was my closest practice accepting NHS patients (an hour and a half’s drive from home) I rung to register myself and my family who have been unable to access any dentist for two years since ours went private . I rung the practice who told me that was fine and they were accepting patients but that I had to apply by email from their website. This I did. I received a form telling me they would only register adults in person who had to each complete their own form on the premises. This seemed unnecessarily hard at that point but since we are getting desperate to see a dentist my husband and I both took time off work at short notice to make the three hour round trip as we didn’t want to risk them closing their books. We arrived as they opened the next morning to be told by the receptionist we should have read the sign on the door that says they aren’t registering any more patients this week and that the email is just automatic. We asked whether we could complete the forms ready for when they opened - no. We asked whether we could complete remotely when they do open since we live so far away - no. I know experiments have been done showing what humans will do to other humans when given a little bit of power and it seems this is the case here. Very sad to see that they are able to wield this power to make life as hard for people as possible.
Visited March 2023
Tavern Street Dental Practice has not yet replied.
-
Review titled Absolutely disgusting
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I phoned the practice to inform them that I had tested positive for Covid and could not make my appointment as I am classed as extremely vulnerable and do not want to leave my house they told me I was being struck off as they told me I had to come in.I am sorry but this is disgusting and it was my 1st appointment after being treated like this I am very glad I did not attend as if they treat you like this what do they treat you like when you attend.
Visited March 2023
Tavern Street Dental Practice has not yet replied.
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Very disappointed that my daughter was taken of the list due to a missed appointment. I called to advise this of because personal health issues she was having and that this was her first time having to deal with going to the dentist since turning 18. And was told that someone would call me back which didn't happen. I then called back the next day advising I had been waiting for someone to call back but was advised that they could not speak to which I understood due to my daughter age but want them to understand her personal issue but was told I was being rude to staff. I believe I was being firm but not rude . My daughter can now not find another dentist which again adding to personal health issues. My daughter had been going to this dentist since she has had teeth to be check. Very sad that they could not be reasonable and understanding.
Visited February 2023
Tavern Street Dental Practice has not yet replied.
-
Review titled Cannot Be Faulted
Rated 5 stars out of 5
by Clivers - Posted on 26 January 2023
Registered as an NHS patient just over a year a year ago and last week had my third 6 monthly check up. Personally I can’t fault the service I have received.
Visited January 2023
Tavern Street Dental Practice has not yet replied.
-
Review titled Don’t listen to the keyboard warriors
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
I came away on Thursday after visiting the practice for my 6 month checkup. The experience was harrowing. I have seen all. I take my hats off to all staff involved after what appeared to be two patients walking in and being boisterous towards the young reception staff. They were asked to leave and wouldn’t, being verbally abusive. After many attempts a dentist, the owner came out and finally the patients left. The staff handled the situation well. I feel sorry for them. You abuse the NHS, don’t turn up, you lose. I highly recommend this practice, always great reception and best treatment.
Visited September 2022
Tavern Street Dental Practice has not yet replied.
-
Review titled Badly organised and rude staff
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2022
I have Been using this dentist for 15+ years but in the last 5 years every experience has been a bad one. Constantly moving or cancelling appointments, which would be fine, but the staff are so rude and have no interest resolving problems or excepting blame for any miscommunication. my teeth are generally fine but the first filling I ever had was done at tavern street and two day later the pain was unbearable but when calling to see if they could see me, they couldn't fit me in for over a month and when I explained I was in agony the reception staff had no interest. I know dentists are in short supply but doesn't mean you can treat people like this. My Advice would be Avoid at all costs.
Visited September 2022
Tavern Street Dental Practice has not yet replied.