Tavern Street Dental Practice - Ratings and reviews
Reviews
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Review titled Cynical marketing ploy
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
I received a leaflet from this practice which gives the strong impression that they are taking on new nhs patients. I phoned the practice, told them I wanted to register and was told by the receptionist to email them with my name and date of birth. I was keen to register with a local dentist, as currently, I face a 120 mile round trip to see my nhs dentist and really need a local one. Shortly after, phoning this practice, I received and automated email, which was basically sales blurb for private patients. Deep in the sales blurb, it's mentioned that you might be able to join thier nhs waiting list, if you turn up in person and fill in some forms. This excersise might, get you a preliminary nhs examination at some point in the future. Then I read the reviews. Needless to say, I'll not be using this practice.
Visited March 2024
Tavern Street Dental Practice has not yet replied.
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Review titled Not as advertised
Rated 1 star out of 5
by Miguel - Posted on 28 March 2024
I receive a flyer through my letterbox advertising NHS appts available at Tavern Dental. I call them asking to book a check up. I am told, no I have to email my request. I email, then I receive a reply saying that yes, maybe they can see me but not sure how long I'll have to wait and that to "register" I have to attend the Practice in person and fill in a medical form. And then wait..? Why in person? Why do I have to email you? Why not just book me over the phone? If you have spaces , why not book it Why play games and waste my time?
Visited March 2024
Tavern Street Dental Practice has not yet replied.
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Review titled Worst practice avoid if you can
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
Had first check up advised root canal £900 needed. I had no problems at that time. Cancelled twice due to sickness advised off their books despite showing proof of cancellation in good time and rebooking. Receptionists are rude, robotic and lacking ANYempathy
Visited February 2024
Tavern Street Dental Practice has not yet replied.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 24 December 2023
I could not find an NHS dentist and felt forced to go private. I avoided having a checkup for over two years as I couldn't afford it. The reception staff were inattentive and spent most of the time gossiping rather than working. This irritated me considering the amount of people forced to go private paying for this poor service. My gums were fine before I saw the hygenist, but since my appointment they have bled on and off. I definitely won't be going back.
Visited December 2023
Tavern Street Dental Practice has not yet replied.
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Review titled Great service and friendly staff
Rated 5 stars out of 5
by Mark Rickards - Posted on 10 October 2023
I arrived 10 minutes late for my appointment due to traffic. The reception staff were very understanding and managed to slot me in with another dentist 45 minutes later. I cannot fault the helpful friendly manner in which this was dealt with. The dentist, assistant and reception staff were very good an the day and I have always found them to be helpful. Thank you very much
Visited September 2023
Tavern Street Dental Practice has not yet replied.
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Review titled Uncaring
Rated 1 star out of 5
by Eira Featley - Posted on 30 November 2023
Was with Tavern St for over 7 years and saw it deteriorate over time. I broke my ankle so while in hospital rang to cancel my appointment. I was told that would be fine. When I tried to re book as the filling they had done fell out and tooth cracked I was told you can nolong attend this dentist as you cancelled. I explained I broke my ankle the receptionist ensinpaecric said that's the second time you cancelled the other was in 2019! Which was my son being taken into hospital. I had alway made them aware i was carer for my son. To be told our system won't let you back. I've appeal tried everything but they were totally uncaring I now have to travel an hour and a half for an NHS dentist.
Visited August 2023
Tavern Street Dental Practice has not yet replied.
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Review titled Reception staff robotic lacked empathy
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2023
The receptionist just seemed very robotic, completely lacked any empathy or understanding, you may even question if she was human or a robot. My appointment was at 3:45pm for my 3 year old son however, there was an ambulance on the road on the way to the dentist so I couldn't get passed, it got to 3:40 and still was stuck so I thought I had better call to let them know... I called twice no answer. I arrived at the dentist at 3:50pm and had to wait another 10 minutes to be served as the receptionist was answering phone calls at this point instead of serving the customer who was Infront of me. When I got to the desk it was 4pm, I said I have my son booked in for 3:45 she said ok I will see if he can still see him take a sit so I did. She then came up to me and said I would have to email to book in again, I said can I book it in with you now, she said no I said why she said because you missed your whole appointment so he may not be able to see your son at all now, but it's all ok (well clearly isn't ok) to which I replied I have wasted my time I will go elsewhere. I am extremely frustrated as this was no fault of my own. Having spoken to my partner he recommended I didn't take myself off their list as it is so difficult to find another dentist, however having spoken to others, reading reviews and the mangers response to reviews and my personal experience I will be taking myself off their list. As I really don't want another bad experience. I really empathise with the people that has had bad experiences with the dentist staff there and their lack of empathy or understanding to their customers. Luckily my next appointment is not until September so I have plenty of time to cancel. I seriously recommend people not to go to this dentist they seem to be wasting people's time and blaming the customers for unforeseen circumstances which is ridiculous. Something really needs to change at this dentist before upsetting more and more people for no reason. It's such a shame all these bad reviews and nothing seems to be looked into more closely. Surely if they keep having bad reviews about their staff they need to be investigating the staff.
Visited June 2023
Tavern Street Dental Practice has not yet replied.
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Review titled Removed from list following sickness
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
In May 2023 I was booked in for annual check up ( pm appointment ) , however on the morning of the appointment I was violently sick with major stomach problems ( sick enough that I could not leave my bed to visit the doctor !) .My wife phoned the doctor in the morning to cancel the appointment - classed as a late cancellation and advised that I would rebook as soon as I was well again .I have recently returned to good health , tried to rebook only to be advised that I had been removed from the list -no discussion , -no letter, no prior warning ..I raised my concerns over their policy on removing patients without prior warning from their list only to be told that it was a late cancellation and I have been removed and should now find another dentist and I should respect the NHS professionals and stop cancelling appointments ( this is the only appointment that I have had to cancel due to unforseen sickness in over 50 years ! ) I have always had good service from the dentists at the practice , although you rarely see the same one twice , and would not fault the practice for anything other than their attitude to removing patients from their list without discussion or warning , this shows a total lack of professionalism ,empathy and is rather at odds with the fact that they state that customer satisfaction is a high priority for them . Having read many other reviews listed here it seems that this may not be the case .
Visited June 2023
Tavern Street Dental Practice has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Andrew Wilmot - Posted on 20 May 2023
Rude and incompetent receptionist. Filthy dirty waiting room. Poor access, steep stairs, low ceilings, dingy and unwelcoming.
Visited May 2023
Tavern Street Dental Practice has not yet replied.
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Review titled Unreliable
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
I had 2 extractions done was having problems after the extractions and rang them up also left an email letting them know the problem as stitch was coming unattached. When I rang at 10 will ring back later 3.00 o'clock came along same answer its now 5.00 o'clock 30 minutes before still no answer. Even after taking 2 teeth out cost was £1000 else where £500 what a rip off and rude staff
Visited May 2023
Tavern Street Dental Practice has not yet replied.