Phoenix Orthodontic Practice - Ratings and reviews
Reviews
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Review titled Poor experience
Rated 1 star out of 5
by Marie - Posted on 25 April 2024
Cannot fault the reception staff: extremely friendly and attentive. When visiting recently as a family for my son (who is under 18 and in full time eduction) I can only assume the man we see was a dentist, as he failed to introduce himself nor explain what he was doing. For someone that works within the NHS and is bound to make a patients experience a positive one, he failed this on every level: extremely rude, unkempt and unprofessional. Even to the basic of infection control, which if CQC was to pay a visit on this day, he would not of passed. To be wearing the same gloves before we had entered the room and to continue to then place the same said hands into my son’s mouth whilst handling papers and touching surfaces before, during and after examination. This behaviour is applauding. The examination which took not even 30 seconds, and without asking any appropriate questions he continued to state; “he does not meet the NHS criteria for braces” and continued to shove a poster into our hands showing pictures of teeth that the NHS warrants and does not warrant for further treatment ie braces. There are methods and ways of examining and explaining procedures to a patient and he did not do any of this; it was a ‘computer says no’ attitude. When we questioned this he continued to point out the poster and for our other questions he told us to go back to our own dentist. All I can say is that yous as an organisation are obviously on a sure thing: make people wait year(s) for an appointment, when they visit tell them ‘no’ and refer back to own dentist, then put a hefty bill through to the NHS for an appointment consultation. Win win for yous but not for us that require assistance or at least advice, which is something he declined nor even wanted to give us. Overall the whole appointment took as much time as it took for me to complete the online questionnaire that is required before examination: approx. 3-4 minutes. We spent more time exchanging pleasantries with the reception staff before and after consultation, which just goes to show how unaccommodating the dentist ‘professional’ was. Moving forward I would hope that he gets time to get adequate training to be upskilled in customer service and infection control. Unfortunately, for us it looks as though we will have to seek private professional assistance even though we have paid into the national health service for over 30 years and the treatment required is for a minor. Extremely appalling and unacceptable, never would I recommend anyone to use this service. Do better!
Visited April 2024
Phoenix Orthodontic Practice has not yet replied.
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Review titled Not friendly
Rated 3 stars out of 5
by Anonymous - Posted on 29 April 2024
Seen as soon as we arrived. Quick procedure. Does not make children feel at ease. Too business like. Curt. Not happy about being asked questions. Would not recommend to anyone.
Visited April 2024
Phoenix Orthodontic Practice has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Daniel - Posted on 03 April 2024
Didn't wait for the appointment, it was fast and efficient. The explanations of the procedures were clear, the follow up explanations were given.
Visited April 2024
Phoenix Orthodontic Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Izet Sadria - Posted on 18 March 2024
My Daughter have seen this clinic for last 2 years and she's very happy with the clinic. The dentist cares about my daughter and I will recommend everyone to go there
Visited March 2024
Phoenix Orthodontic Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Mohammed khan - Posted on 25 March 2024
The orthodontists were respectful and patient so were the receptionists. Also the practice was clean, organised and tidy.
Visited March 2024
Phoenix Orthodontic Practice has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Azhar Maqbool - Posted on 03 March 2024
The dentist was experienced, professional and polite. Had a great experience at the surgery. I will strongly recommend the surgery.
Visited February 2024
Phoenix Orthodontic Practice has not yet replied.
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Review titled Great practice!
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Good. The team is well organized. They have products required available at reception. Professional and friendly staff.
Visited December 2023
Review titled Phoenix Orthodontic Practice
Replied on 06 February 2024
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Professionals
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
My daughter was happy with the outcome of her teeth, she was treated with respect and she was given specific instructions to follow which we did. The treatment was not too long as we were thinking it will be because the service was just so great, with different professionals. I'll definitely refer friends and family to the Phoenix orthodontics.
Visited December 2023
Review titled Phoenix Orthodontic Practice
Replied on 06 February 2024
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Great practice and great consultation
Rated 5 stars out of 5
by Adnan Ali - Posted on 08 December 2023
My experience at phoenix orthodontist was by far the best experience I had at a dental practice, I was seen on time. The nurse and orthodontist was very helpful and manage to help get me to the right path of my teeth alignment.
Visited December 2023
Review titled Phoenix Orthodontic Practice
Replied on 13 December 2023
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Lack of empathy, understanding and explanation
Rated 1 star out of 5
by Yvonne Samuels - Posted on 21 November 2023
Orthodontist had a rude brusque manner. Failed to give a good explanation of full procedure and what to expect afterwards. Asked questions he should know had he read the records on screen. Should not be recommended to children with neuro-diversity problems due to lack of understanding Surgery is difficult to access for people with disabilities
Visited November 2023
Review titled Phoenix Orthodontic Practice
Replied on 20 December 2023
Dear Yvonne, We are sorry to learn you are unhappy following an appointment at our practice and would like to thank you for taking the time to leave your feedback. If you would like a personalised response to your concerns, please contact the practice manager directly at the practice. Many thanks The Dental Team.