mydentist, Victoria Street, Staple Hill - Ratings and reviews
Reviews
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Review titled Unprofessional
Rated 1 star out of 5
by Emma Kemp - Posted on 04 July 2023
I have had so many appointments cancelled during the past 4 years for my son that I've lost count how many. Each time is a different excuse hours before the appointment time. I found this practise to be very unprofessional and obvious do not want nhs or private paying customers as I've tried both ways. Now I'm in a position where my son needs to be seen but I've lost trust in this practise completely. I feel sorry for the reception staff that have to keep doing the cancelling.
Visited July 2023
Review titled mydentist, Victoria Street, Staple Hill
Replied on 10 July 2023
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
Our appointments with this practice were cancelled many times in the past years. Months ago, my child had an appointment that was yet again cancelled by the practice. I managed to book again in a couple of months time but when we went there for the appointment, the door was locked. We knocked and knocked at the door and windows but no one answered. I called the reception and waited 17 minutes and 12 seconds, being no 1 in the queue. It was obvious that nobody was meant to answer. I left a message and asked to be called back but no one contacted me since then. It’s outrageous how the door is kept locked and phone is put on robot during working hours. My child has been left without treatment for much longer than it should have been. They should have at least be honest and say that nhs patients are no longer welcome and we would have found a place to go private and not waste precious time. Instead of looking after my child’s teeth health, they did the contrary. This is such unprofessional behaviour that potentially put my child’s oral health at risk.
Visited May 2023
Review titled mydentist, Victoria Street, Staple Hill
Replied on 14 June 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great dentist
Rated 5 stars out of 5
by Amy - Posted on 27 October 2022
My children and I are very happy with is dentist. They are friendly and helpful staff and give you as much information as possible.
Visited October 2022
Review titled mydentist, Victoria Street, Staple Hill
Replied on 08 November 2022
Dear Amy, Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Great practice
Rated 5 stars out of 5
by Clare Sims - Posted on 07 September 2022
I have a very bad fear of dentist having not been for over a very long period of time the staff from reception to the dentist were patient reassuring couldn't of asked for better care
Visited September 2022
Review titled mydentist, Victoria Street, Staple Hill
Replied on 14 October 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader