mydentist, High Street, Henfield - Ratings and reviews
Reviews
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Review titled Friendly and gentle
Rated 5 stars out of 5
by MrsB - Posted on 13 February 2023
New to the area and felt very welcome. Reception team are very proactive and dentist was experienced and put us at ease. Very gentle
Visited February 2023
Review titled mydentist, High Street, Henfield
Replied on 14 August 2023
Dear Mrs B, This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Excellent dentist and staff.
Rated 5 stars out of 5
by Teresa BRETHERTON - Posted on 13 February 2023
Always a good experience with brilliant dentist and superb staff,thank you.Been here for years and a professional service through out.
Visited January 2023
Review titled mydentist, High Street, Henfield
Replied on 14 August 2023
Dear Teresa Bretherton, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great people. Great treatment
Rated 5 stars out of 5
by Fay W - Posted on 07 September 2022
Every member of staff at Mydentist Henfield was friendly and helpful. Treatment and pricing was upfront. The dentist came out to greet me and was reassuring throughout my treatment. I felt that l was treated as an individual; l was valued.
Visited August 2022
Review titled mydentist, High Street, Henfield
Replied on 14 August 2023
Dear Fay W, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Misinformation
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2022
I’ve contacted this dentist twice in recent months to book a routine appointment but been told that only emergency appointments are being accepted-understandable given covid. However, I’ve called today to see if I can book an appointment and been told I’m off the NHS list as I haven’t been for an appointment! Receptionist said they’ve contacted me twice but they have not. Seems different members of the reception team give different information which is most unhelpful and unfair.
Visited May 2022
Review titled mydentist, High Street, Henfield
Replied on 18 September 2023
Dear Patient, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment available we are unfortunately not able to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. I am sorry that we have been unable to assist you at this time. Kind regards Julie Wood - {my}dentist Patient Services Team Leader