mydentist, Fairview Road, Hungerford - Ratings and reviews
Reviews
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Review titled Would not recommend
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
I moved to this dentist at the age of 17 during covid I was given an appointment just after coming out of the pandemic I turned up only to be told that I did not have an appointment even though I was told I did. I tried for about a year after this to book an appointment to which every time I tired I was asked “why have you left it this long” “please call back tomorrow” they were also unhappy about the fact that I was a student and was unable to get there during school hours. I managed to get an appointment for 15th December 2022 I booked this appointment on 10 October 2022 and I have just received news that my appointment has been cancelled with no reason and re booked for January 11th. I understand that the NHS are under a lot of stress but cancelling appointments for no reason and making someone complaining with severe toothache is not ok.
Visited December 2022
Review titled mydentist, Fairview Road, Hungerford
Replied on 14 June 2023
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Multiple cancelled appointments
Rated 2 stars out of 5
by Anonymous - Posted on 08 September 2022
My family have been using this practice for several years. Treatment when received is good. However many of the appointments we have made have been cancelled by the practice, usually on the day of the appointment. This is a long running theme that predates covid and happened to my daughter again in September 2022. If you are registering as an NHS patient, expect this to happen.
Visited September 2022
Review titled mydentist, Fairview Road, Hungerford
Replied on 14 September 2022
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 August 2022
From the welcome at reception to going into the surgery. Very friendly, made to feel at ease, I was listened to, not pushed into making a decision. Just a good experience.
Visited August 2022
Review titled mydentist, Fairview Road, Hungerford
Replied on 14 September 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Brilliant dentist
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
I went in with really bad toothache and after very professional and competent assessment I had all my options explained clearly to me. I can back for a filling and extraction and could not have been looked after any better. I felt cared for and respected. I was given thorough instructions for after care so feel well supported. 5 stars
Visited June 2022
Review titled mydentist, Fairview Road, Hungerford
Replied on 14 October 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader