mydentist, Chesterton Road, Cambridge - Ratings and reviews
Reviews
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Review titled Unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
Incomplete treatment! Told I have to go private even though I am an NHS patient. Started a root canal and dentist failed to finish it. Large bump appeared on gum offered tooth paste. Going private for a second opinion even though I can ill afford it. Difficult getting NHS appointments close together at this practice. Very upsetting, confusing experience on my last appointment. Having to pay £90 for a private dentist to assess my teeth. Total waste of time booking an appointment at this dentist. All my appointments were cancelled because dentist is leaving, was told to re-book at the end of the month? Even though I have already been waiting months to get an appointment. Lost all confidence in NHS dentistry.
Visited September 2023
Review titled mydentist, Chesterton Road, Cambridge
Replied on 02 November 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Bad experience with hygienist
Rated 2 stars out of 5
by Giulia - Posted on 21 July 2023
Today I was supposed to have my teeth cleaned by the hygienist (same as in February) instead I was told off badly for not using the blue tiles instead of the orange ones. I said I had difficulties using the blue ones. She sent me off in a rude manner and asked me to come back in three months time. It is very unlikely I’ll be using this hygienist again.
Visited July 2023
Review titled mydentist, Chesterton Road, Cambridge
Replied on 30 August 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled I will be back again!
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2022
The dentist was very experienced with really good skills. I came in to fill a cavity. I have low tolerance of physical pain. The dentist and the assistant were extremely understanding and comforting to calm me down, by listening patiently, kind words, and being gentle during the operation. I knew I was in good hands. I am grateful to have come to My Dentist, I will definitely be back for all my future check ups. Thank you for being such a skilled dentist with so much compassion.
Visited October 2022
Review titled mydentist, Chesterton Road, Cambridge
Replied on 17 October 2022
Dear Patient Thank you for your lovely feedback regarding our dentist and the assistant and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled I will be back again for sure
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
The dentist was very experienced with really good skills. I came in to fill a cavity. I have low tolerance of physical pain. The dentist and the assistant were extremely understanding and comforting to calm me down, by listening patiently, kind words, and being gentle during the operation. I knew I was in good hands. I am grateful to have come to My Dentist, I will definitely be back for all my future check ups. Thank you for being such a skilled dentist with so much compassion. Lena
Visited October 2022
Review titled mydentist, Chesterton Road, Cambridge
Replied on 25 October 2022
Dear Lena, Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Brilliant manner with my son
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
The dentist who saw my 5 year old son in September for his check up was so fun and kind, a lovely experience. Thankyou.
Visited September 2022
Review titled mydentist, Chesterton Road, Cambridge
Replied on 13 October 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Not taking nhs patients only private
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2022
What a disgrace not taking any nhs patients not updating government website . Simple if you have money they have a space typical dentist they are the worse people to have in this day an age
Visited May 2022
Review titled mydentist, Chesterton Road, Cambridge
Replied on 16 September 2022
Good Morning We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment available we are unfortunately not able to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. I am sorry that we have been unable to assist you at this time. Kind regards {my}dentist