Ashgate Dental Practice
138 Ashgate Road, Ashgate Dental Practice, 138 Ashgate Road, Chesterfield, Derbyshire, S40 4AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anna Lomas - Posted on 06 May 2025
I have been going to Ashgate Dental Practice for since 1996 and have always received excellent service. Luckily, l have rarely any dental problems and my dentist is always reliable and efficient. Both my grown-up children still have him as their dentist too. Today, l had to have an extraction due to a fractured tooth and thanks to him it was uncomplicated and handled empathetically. I was put at ease during the procedure and l am very grateful. I feel very fortunate to be a patient at Ashgate Dental Practice. The receptionists and dental staff are friendly and effective. Thank you to everyone there. 🙂
Visited May 2025
Review titled Ashgate Dental Practice
Replied on 16 May 2025
Thank you so much for your incredibly kind words and for your continued trust in us over the years. It’s truly an honour to have cared for you and your family since 1996- it means more to us than we can say. We’re so pleased to hear your recent experience was handled with the empathy and professionalism we always strive for. Your loyalty and appreciation are deeply valued, and we’ll be sure to share your lovely feedback with the whole team. Thank you again for being such a special part of the Ashgate community
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Review titled Very nice practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2025
I have found all the dentists at the practice very helpful and knowledgeable. It can be difficult to get through on the phone but the receptionists are also lovely when you do get through. My dentist helped me out with a problem recently and I was very grateful.
Visited May 2025
Review titled Ashgate Dental Practice
Replied on 16 May 2025
Thank you so much for your kind words! We’re really pleased to hear that you’ve felt supported by our team, and we’re glad we could help when you needed us most. We completely understand that getting through on the phones can sometimes be frustrating, and we truly appreciate your patience- it means a lot to us. Your feedback keeps us striving to do even better
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2025
Despite IT problems, I was seen on an emergency basis. my problem was solved. This allowed me to get on normally. Thanks.
Visited May 2025
Review titled Ashgate Dental Practice
Replied on 16 May 2025
Thank you for your kind words and understanding- especially while we were experiencing technical issues. We’re really glad we could see you quickly and get things sorted so you could carry on with your day. Your patience and feedback mean a lot to us
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Review titled Friendly and Welcoming Pratice
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2025
Been today for check up,when i arrived was told all systems were done so no actual denistry was being done,but because i only wanted a check up was seen.When finished was told they would sort payment out at a later date.All staff where friendly and welcoming.
Visited May 2025
Review titled Ashgate Dental Practice
Replied on 16 May 2025
Thank you so much for your understanding during your visit- it really makes all the difference when things don’t go quite to plan! We’re glad we could still carry out your check-up and that you felt welcomed by the team. We truly appreciate your patience while we get everything back up and running.
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Review titled Caring Practice
Rated 5 stars out of 5
by Nigel Baston - Posted on 07 May 2025
Had a problem with a private surgical tooth extraction done at another NHS dentist (The smile centre in Nottingham- shame on you!) 4 weeks ago who basically told me to go to my own dentist - Ashgate dental Practice who I was registered with. Having an infected extraction site which antibiotics helped with I have had to go back on two more occasions to confirm all is as it should be. They have been extremely professional and caring on all occasions. Well done to all at the practice !
Visited May 2025
Review titled Ashgate Dental Practice
Replied on 16 May 2025
Thank you for your kind words and for taking the time to share your experience. We’re so sorry to hear you were in discomfort, but we’re really pleased we could support you and help put things right. Our team always aims to provide professional, compassionate care- especially when someone’s been through a difficult time. Wishing you a smooth recovery, and thank you again for your trust
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Review titled Totally amazing
Rated 5 stars out of 5
by Mrs Susan Mathers - Posted on 06 May 2025
After years of being afraid of the dentist I had to get an emergency appointment during the covid lock down. I was sent to ashgate and they were fantastic. Very understanding and friendly. I have gone to every 6 monthly check and hygiene appointment since. I don't think there's a better dental practice than this one. Totally amazing.
Visited May 2025
Review titled Ashgate Dental Practice
Replied on 16 May 2025
Thank you so much for sharing your story- it means the world to us. We know how tough it can be to face dental fears, especially during something as stressful as lockdown, so we’re incredibly proud to have helped make that experience a positive one for you. Hearing that you now attend regularly is the highest compliment we could ask for. You’ve come such a long way- and we’re so glad to be part of that journey.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2025
Attended Practice today for an Annual Inspection. Check-in was easy and waiting area was clean and well kept. Waited a minimum time and was called into Surgery a few minutes before the Appointment time. Surgery well appointed and very clean. Dentist was very professional, clear in instructions and thorough in her actions. Results of Inspection given and payment easy at Reception.
Visited May 2025
Ashgate Dental Practice has not yet replied.
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Review titled dental review
Rated 4 stars out of 5
by Anonymous - Posted on 08 May 2025
Satisfactory but rather hurried. Dentist carried out removal of plaque between two teeth when I requested it, but was not intending to do so without the request.
Visited May 2025
Review titled Ashgate Dental Practice
Replied on 16 May 2025
Thank you for your feedback- we’re glad we were able to assist with your request during your visit. That said, we’re sorry to hear your appointment felt a little rushed. We always aim to deliver thorough and proactive care, and your comments are helpful in reminding us how important it is to take the time to fully explain and involve our patients in every aspect of their treatment. We’ll take this on board and continue working to provide the highest standard of care moving forward.
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Review titled Great dentist
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2025
Rang Ashgate Dental at 9am on 6th May 2025 , got an emergency appointment at 2.30pm same day. Wonderful service and lovely dentist and staff .
Visited May 2025
Review titled Ashgate Dental Practice
Replied on 16 May 2025
Thank you so much for your lovely feedback! We’re really pleased we could see you so quickly and get things sorted the same day. It’s always our goal to provide a responsive, caring service- and it means a lot to hear we delivered that for you. We’ll be sure to pass your kind words on to the whole team
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Review titled Not very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 07 May 2025
I visited the practice for my yearly check up. Prior to the appointment I was asked to fill out a health survey which included what I would like the dentist to discuss with me. The dentist was silent throughout most of the appointment, and I was sat in the chair for less then two minutes before she told me the appointment was over, to book a hygienist appointment and that I could leave. I was not given any advise on what I could be doing better to brush my teeth, furthermore, was not I given any advice on the things I had requested on the survey, and felt like a burden when I asked one question. I was very disappointed in the whole experience, and was met with a very sharp reply when I asked one question. I understand the practice is busy, and I do not like to complain about NHS services, however, I do expect better care from health professional.
Visited May 2025
Review titled Ashgate Dental Practice
Replied on 16 May 2025
Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your recent visit left you feeling disappointed. This is not the experience we want for our patients, and we completely understand how important it is to feel heard, supported, and properly informed during your appointment. We appreciate you highlighting your concerns, and we’d really like the opportunity to look into this further. If you’d be willing, please contact the practice directly so we can discuss this in more detail and ensure your concerns are addressed appropriately. Your feedback is incredibly important to us, and helps us continually improve the care we provide. Thank you again for bringing this to our attention.