Woking Walk In Centre - Ratings and reviews
Reviews
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2024
I was left out of my wits in my recent visit to the walk-in center. After having waited for 4.5 hrs, I was told to go a hospital’s UTC without being referred to the x-ray department, even though there was an x-ray unit at the walk-in. Worst thing was the nurse who was seeing me wasn’t given a login by her boss to be able to do anything — her boss very unprofessional and spoke so loud that I could hear everything from the nearby room. When I later got referred for an x-ray at the A&E after waiting for 6 hrs, the x-ray department expressed shock to know that the walk-in center didn’t help when it was such a straightforward case. I’d never ever visit the walk-in center after having the worst experience.
Visited April 2024
Woking Walk In Centre has not yet replied.
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Review titled A wonderful experience.
Rated 5 stars out of 5
by Nick Hammond - Posted on 27 March 2024
I went to the walk-in centre primarily to have a tetanus jab following an accident and deep cut to my hand when on holiday. I arrived to a very busy waiting room and thought it would be a very long wait. However, after about 40 minutes I was admitted and saw a fabulous nurse. I was given the jab and was about to leave, when she asked if she could have a look at the bandage on my hand. I had not planned to speak about that, as I had instructions from the doctor who stitched my hand when I was abroad. She took one look and suggested that there was an infection spreading down my arm and that I needed to go on antibiotics urgently. The situation has improved with my hand healing slowly, but well. However, if I had not gone in, it's quite possible that I would have needed to go to hospital and onto a drip. The story could've been quite different....I cannot thank the team, and the nurse in particular, enough.
Visited March 2024
Review titled Woking Walk In Centre
Replied on 04 April 2024
Hi Nick Hammond, I am very pleased to read that you are recovering from your recent visit to the Woking Walk in Centre. Thank you for taking the time to provide feedback about your recent experience within our department. Please be assured that all feedback is important to us, and this will be shared with our team. Thank you. With Kind regards Tina Willis - NWS Walk in Centre's Service Manager
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Review titled Thoughtful care by committed staff
Rated 4 stars out of 5
by Anonymous - Posted on 04 April 2024
I attended on Easter Saturday when the wait times were enormous. I have very reduced mobility at the moment and cannot sit in a chair without my leg raised. When I was told it would be a 4h wait I was very worried about comfort (and damage to my back/hamstring) by having to wait in the waiting room chairs, even with a chair in front to elevate my leg. The staff found an alternative place for me to wait- this made such a huge difference and I am so grateful to them for doing this. It made such a huge difference and I wanted to thank them for their care and for their hard work on such a busy day.
Visited March 2024
Review titled Woking Walk In Centre
Replied on 04 April 2024
Hello, Thank you for taking the time to pass on your experience of your recent visit to the Woking Walk in Centre. We really appreciate all feedback, and share this with our team as it's important to review and improve on patients experiences, where applicable. I hope that you are feeling much better after your visit. Kind Regards Tina Willis - NWS WiC Service Manager
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Review titled Incorrect information given
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2023
Wait time was twice as long as advised Asked how wait time was calculated was told it’s not exactly but it doubled ! Reason for extra wait time was told being seen by doctor ,seen by nurse as No Dr’s on site. Nurse told my wife could not come into room due to size of room ,amble room in room with spare chair! Wanted my wife to support . A complete waste of time ,unprofessional service experienced today. A&E would have been a more suitable option Appeared understaffed
Visited October 2023
Woking Walk In Centre has not yet replied.
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Review titled Thank you NHS
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I arrived at 10.30am on a Monday morning and was expecting a long wait. I had a foot injury and I was seen, sent for X-rays, follow up with results all in just over 1.5hours. Thank you Woking
Visited August 2023
Review titled Woking Walk In Centre
Replied on 16 August 2023
Hello, Thankyou for taking the time to share your experience of our Walk in Centre. We welcome all constructive feedback, as this is how we develop and improve the service we provide to the surrounding community. I do hope that your foot is feeling much better. Many thanks Tina Willis - Service Manager for NWS Walk in Centres
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Review titled Amazing
Rated 5 stars out of 5
by Astrid - Posted on 11 June 2023
I received amazing care from the nhs when I visited with a sore big toe. All the staff were very professional, efficient, friendly and caring. I arrived at 8 am on the Sunday morning and by 9.30 am I was on my way home. After having had an initial assessment, X-ray and then a dressing applied and finally information regarding the next steps care at home, fracture clinic information and contact details. Thank you very, very much.
Visited June 2023
Review titled Woking Walk In Centre
Replied on 12 June 2023
Hi Astrid, Thank you for taking the time to provide us with your experience of your recent visit to Woking Walk in Centre. Your feedback is invaluable to us, as this is how we understand what went right and of course, what went wrong. We are always looking at ways of improving our service to our community. I do hope that you are recovering well and once again, thank you. I will share your feedback with the team on duty. Yours Sincerely, Tina Tina Willis Service Manager for NWS Walk in Centre's
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Review titled Great Practice
Rated 5 stars out of 5
by Sally Barrett - Posted on 18 May 2023
Went for a suspected broken hand, the receptionist was very welcoming and professional, I only waited about 90 minutes to be seen by a very lovely nurse who took my details and sent me for an xray. The xray was done quickly and then I was re seen by the same nurse quickly after. Very impressed all round.
Visited May 2023
Review titled Woking Walk In Centre
Replied on 23 May 2023
Thank you for taking the time to provide us with your experience of the Woking Walk in Centre Sally. We take all of our feedback seriously, as we are always looking to improve our service to the Community. I am pleased to read that your visit was a positive one and I will be sure to pass your feedback onto our team. Wishing you a swift recovery Thankyou again Sally. Best Wishes Tina - Service Manager for NWS Walk in Centres
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Review titled Good experience
Rated 5 stars out of 5
by J Gray - Posted on 07 April 2023
Came on Good Friday with my poorly son, seen within 1.5 hours and given antibiotics. Can’t fault it. Thank you
Visited April 2023
Review titled Woking Walk In Centre
Replied on 11 April 2023
Thank you for taking the time to provide us with much valued feedback. I do hope that your son is feeling better. We take all of our responses seriously, as we are continually looking to improve the service we provide to our community. Your feedback is appreciated and will be shared with the team. Many thanks Tina - NWS Walk in Centres Service Manager
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Review titled Excellent service!
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
Arrived early on a Friday morning and joined a very short queue. Registered quickly by a friendly and welcoming receptionist and was seen and dealt with in good time by an equally friendly and reassuring health professional. Very impressed and completely satisfied!
Visited April 2023
Review titled Woking Walk In Centre
Replied on 24 April 2023
Thank you for taking the time to provide us with a very kind comment about your visit to our Walk in Centre. We take all of our feedback seriously, as this is how we improve our service to our community. I'm delighted to read that your visit was a positive one. I will be sure to relay this comment back to our team that was working on Friday. Thank you again, Tina - Service Manager for NWS Walk in Centre's
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Review titled contacting by phone
Rated 3 stars out of 5
by Chris - Posted on 17 April 2023
Was asked to try this route by my GP and so got phoning. So far the switchboard at Woking has "hung up" 6 times after a random length of the phone ringing. It's not a good start is it??
Visited April 2023
Review titled Woking Walk In Centre
Replied on 24 April 2023
Thank you for taking the time to provide your feedback. Agreed, this is not a great start and I can only apologise for the unanswered calls/hanging up issues. I am keen to explore this further Chris, as I would like to understand what number you were being 'hung up' on. I can then identify why this was then failing you and can look at rectifying/improving this issue. Please do contact our Patient Experience Team on Csh.patientexperience@nhs.net with some more information and I can pursue this further. Thank you Chris for your time and feedback. Tina - Service Manager for NWS Walk in Centre's