Woking Walk In Centre
Woking Community Hospital, Heathside Road, Woking, Surrey, GU22 7HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thoughtful care by committed staff
Rated 4 stars out of 5
by Anonymous - Posted on 04 April 2024
I attended on Easter Saturday when the wait times were enormous. I have very reduced mobility at the moment and cannot sit in a chair without my leg raised. When I was told it would be a 4h wait I was very worried about comfort (and damage to my back/hamstring) by having to wait in the waiting room chairs, even with a chair in front to elevate my leg. The staff found an alternative place for me to wait- this made such a huge difference and I am so grateful to them for doing this. It made such a huge difference and I wanted to thank them for their care and for their hard work on such a busy day.
Visited March 2024
Review titled Woking Walk In Centre
Replied on 04 April 2024
Hello, Thank you for taking the time to pass on your experience of your recent visit to the Woking Walk in Centre. We really appreciate all feedback, and share this with our team as it's important to review and improve on patients experiences, where applicable. I hope that you are feeling much better after your visit. Kind Regards Tina Willis - NWS WiC Service Manager
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Review titled Incorrect information given
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2023
Wait time was twice as long as advised Asked how wait time was calculated was told it’s not exactly but it doubled ! Reason for extra wait time was told being seen by doctor ,seen by nurse as No Dr’s on site. Nurse told my wife could not come into room due to size of room ,amble room in room with spare chair! Wanted my wife to support . A complete waste of time ,unprofessional service experienced today. A&E would have been a more suitable option Appeared understaffed
Visited October 2023
Woking Walk In Centre has not yet replied.
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Review titled Thank you NHS
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I arrived at 10.30am on a Monday morning and was expecting a long wait. I had a foot injury and I was seen, sent for X-rays, follow up with results all in just over 1.5hours. Thank you Woking
Visited August 2023
Review titled Woking Walk In Centre
Replied on 16 August 2023
Hello, Thankyou for taking the time to share your experience of our Walk in Centre. We welcome all constructive feedback, as this is how we develop and improve the service we provide to the surrounding community. I do hope that your foot is feeling much better. Many thanks Tina Willis - Service Manager for NWS Walk in Centres
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Review titled Amazing
Rated 5 stars out of 5
by Astrid - Posted on 11 June 2023
I received amazing care from the nhs when I visited with a sore big toe. All the staff were very professional, efficient, friendly and caring. I arrived at 8 am on the Sunday morning and by 9.30 am I was on my way home. After having had an initial assessment, X-ray and then a dressing applied and finally information regarding the next steps care at home, fracture clinic information and contact details. Thank you very, very much.
Visited June 2023
Review titled Woking Walk In Centre
Replied on 12 June 2023
Hi Astrid, Thank you for taking the time to provide us with your experience of your recent visit to Woking Walk in Centre. Your feedback is invaluable to us, as this is how we understand what went right and of course, what went wrong. We are always looking at ways of improving our service to our community. I do hope that you are recovering well and once again, thank you. I will share your feedback with the team on duty. Yours Sincerely, Tina Tina Willis Service Manager for NWS Walk in Centre's
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Review titled Great Practice
Rated 5 stars out of 5
by Sally Barrett - Posted on 18 May 2023
Went for a suspected broken hand, the receptionist was very welcoming and professional, I only waited about 90 minutes to be seen by a very lovely nurse who took my details and sent me for an xray. The xray was done quickly and then I was re seen by the same nurse quickly after. Very impressed all round.
Visited May 2023
Review titled Woking Walk In Centre
Replied on 23 May 2023
Thank you for taking the time to provide us with your experience of the Woking Walk in Centre Sally. We take all of our feedback seriously, as we are always looking to improve our service to the Community. I am pleased to read that your visit was a positive one and I will be sure to pass your feedback onto our team. Wishing you a swift recovery Thankyou again Sally. Best Wishes Tina - Service Manager for NWS Walk in Centres
Information supplied by Central Surrey Health