Woking Walk In Centre - Ratings and reviews
Reviews
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Review titled Poor management
Rated 1 star out of 5
by Christopher Hall - Posted on 31 March 2023
We have previously received great service at the walk in clinic, last time waiting time was 1.5hrs and we were told to return on Friday at 1pm. What happened when we arrived shocked me as the nurse was off sick and nobody bothered to look at her schedule and let patients know that she was off sick and give them the opportunity to rebook or sit and wait. The receptionist was not apologetic at all and told us we have to wait a min of 2hrs. Surely in this day and age they could of given us a choice not just let us arrive as people have other things to do with their lives than sit and wait 2 hrs, absolutely fuming at the attitude and lack of organisation with this clinic
Visited March 2023
Review titled Woking Walk In Centre
Replied on 11 April 2023
Thank you Mr Hall for your feedback. I am sorry to read that your experience was a negative one. We take all of our feedback seriously as this is how we learn and improve our service to our community. Please accept my sincerest apologies as this was an oversight with the process on the day. Please do not hesitate to contact our patient experience team if I can be of further support to your feedback. Thank you for taking the time to provide much valued feedback. Tina - NWS Walk in Centre's Service Manager
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Review titled Long wait, great staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
It was busy and we had to wait about 3 hours but after recent experiences in A&E (9 hours each time) this was definitely the better option for an injury and a much nicer environment. It was bright and clean, the receptionist was lovely, as was the very kind and efficient nurse who attended to my mother. She repeatedly apologised for the wait. With NHS services being so overstretched, more and more cases are being pushed onto walk in centres and A&E departments, simply because GP appointments are not readily available. A sad state of affairs but one cannot fault the staff who cheerfully go about their jobs and treat patients with kindness and respect.
Visited February 2023
Review titled Woking Walk In Centre
Replied on 17 February 2023
Hi, Thank you for taking the time to write a review on your recent visit to the Walk in Centre. We take all feedback seriously, as this is how we learn, improve and develop our service to best serve our community. I am pleased to read that your visit was a positive one and hope that you are feeling much better now. With sincere thanks Tina NWS Walk in Centre Service Manager
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Review titled First class care
Rated 5 stars out of 5
by Rob H - Posted on 15 January 2023
Came in on Sunday afternoon, seen quickly by Triage nurse. Later first class care from Nurse practitioner. Receptionist was also pleasant and helpful.
Visited January 2023
Review titled Woking Walk In Centre
Replied on 16 January 2023
Hi Rob, Thank you for taking the time to provide us with your experience of the Walk in Centre. We take all of our feedback seriously, as this is how we learn and improve our service to our community. Your comments are appreciated and will be shared with the team. I hope that you are feeling better after your visit. Thanks again Tina NWS Walk in Centre Service Manager
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Review titled Excellent
Rated 5 stars out of 5
by Dale - Posted on 12 January 2023
Visited as been feeling unwell for 2 weeks, I was advised of the wait time on arrival and the Doctor I saw was fantastic. I felt really reassured and was given advice on what to do if I didn’t feel better.
Visited January 2023
Review titled Woking Walk In Centre
Replied on 16 January 2023
Hi Dale, Thank you for taking the time to provide your experience and feedback of the service provided by Woking Walk in Centre. We take all of our feedback seriously, as this is how we improve our service for our community. I am pleased to read your experience was positive and I will share this with our team. I do hope that you are feeling better after your visit. Thank you again, Tina - NWS Walk in Centre Service Manager
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Review titled Excellent
Rated 5 stars out of 5
by Richard Harris - Posted on 11 December 2022
I visited the Centre last Monday, 5 December, as I was in great pain due to gastric reflux. The nurse I saw carefully noted my history and recommended pain relief medication, explaining why some medication options were not suitable given the meds I already take. This nurse was kind, professional, knowledgeable and she sorted me out. Surrey NHS, please thank her from me.
Visited December 2022
Review titled Woking Walk In Centre
Replied on 15 December 2022
Thankyou for taking the time to provide us with your experience of our Walk in Centre. We take all feedback, whether it be positive or negative very seriously, as we strive to improve our service for our community. I am glad to read that your visit was a positive one and I hope you are feeling much better. Thank you NWS Walk in Centre's Service Manager
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Review titled Quick and thorough assessment
Rated 5 stars out of 5
by Jess - Posted on 13 December 2022
Went to walk in for side paid was told the service was at full capacity but still given option to see a nurse, saw a nurse within 20 mins and they had caught up so managed to have a full assessment I was home within the hour and have a gp appointment this morning she went thought eveything to try and identify the problem I will need more tests but so thorough and lovley nurses ladies like that are keeping the service going even working under so much strain with shortages this didn’t affect there care and friendly service! Will not hesitate to use again if I happen to need to! Thank you
Visited December 2022
Review titled Woking Walk In Centre
Replied on 04 January 2023
Hi Jess, Thank you for taking the time to provide some feedback about our service & treatment. We take all of our feedback seriously and welcome comments, whether they are positive or negative. I am pleased to read that your experience was a positive one and again, thank you. We will feed this back to our team. Best Wishes NWS Walk in Centre Service Manager
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Review titled Great treatment
Rated 5 stars out of 5
by Harold Clive Mather - Posted on 20 December 2022
I attended the Woking walk in clinic today with a fractured finger. On a day when there was a nurses' strike and numerous cases of flu, Covid or related illnesses I was given an X-ray, excellent diagnosis, referral and helpful advice from the staff nurse/practice nurse. Just great treatment for which many thanks.
Visited December 2022
Review titled Woking Walk In Centre
Replied on 04 January 2023
Dear Harold, Thank you for taking the time to provide us with your feedback. We take all of our feedback seriously, whether it be a positive or a negative comment. I am delighted to read that yours was a positive visit and I do hope that you are now well on the mend. I will be sure to pass your comments onto our team. Best Wishes NWS Walk in Centre Service Manager
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Review titled Made me feel even more grateful for the NHS
Rated 4 stars out of 5
by Anonymous - Posted on 20 October 2022
Quick to get through on the phone, friendly and knowledgeable receptionist (and was the same in person too). Easy to park and free! Brisk and abrupt triage lady who caught us off guard - however I can see the benefit of speed under the circumstances (but a friendlier manner with poorly people would always help..!). Seen much quicker than the expected waiting time and back to friendly and knowledgeable with the 2x staff seen in the clinic room (one, and then a reassuring second opinion). Provided with good care and plenty supplies to keep us going over the weekend. Very happy with the service provided and so lucky to have this free service - I love the NHS!
Visited October 2022
Review titled Woking Walk In Centre
Replied on 20 October 2022
Thank you for taking the time to provide us with your feedback following your visit with us today. We take all feedback seriously, and we welcome your comments. We acknowledge your 'abrupt' triage experience and your note of thanks and will ensure that this is relayed back to the team. Thank you
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Review titled Made me feel even more grateful for the NHS
Rated 4 stars out of 5
by Anonymous - Posted on 20 October 2022
Quick to get through on the phone, friendly and knowledgeable receptionist (and was the same in person too). Easy to park and free! Brisk and abrupt triage lady who caught us off guard - however I can see the benefit of speed under the circumstances (but a friendlier manner with poorly people would always help..!). Seen much quicker than the expected waiting time and back to friendly and knowledgeable with the 2x staff seen in the clinic room (one, and then a reassuring second opinion). Provided with good care and plenty supplies to keep us going over the weekend. Very happy with the service provided and so lucky to have this free service - I love the NHS!
Visited October 2022
Review titled Woking Walk In Centre
Replied on 15 December 2022
Thank you for taking the time to provide us with some feedback. I am glad to hear your experience was a positive one and will pass on your feedback about a friendlier manner being received upon triage. We take all our feedback seriously as this is how we learn where our gaps are and look to improve the system for the next patient. Thankyou NWS Walk in Centre Service Manager
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Review titled Very good experience
Rated 5 stars out of 5
by Diana Crook - Posted on 12 October 2022
Haven’t been to Woking Walk in Centre before. Left another local A&E in despair at the wait with a bad cut and was advised to try Woking Walk in Centre by one of the A&E staff. Arrived at Woking Walk in Centre just before closing and fully expected to be turned away and sent off to another A&E but the receptionist said she would check with one of the nurses, who offered to stay behind and dress my wounds. I know I can’t mention names but I suspect the receptionist and nurse in question will know the occasion and I can’t speak highly enough of their dedication and friendly attitude. A great example of the NHS at its very best.
Visited October 2022
Review titled Woking Walk In Centre
Replied on 17 October 2022
We take all feedback seriously, whether it be positive or negative as this is how we develop our service. Thank you for taking the time to provide us with your feedback of our service, following your recent visit, this will be shared with team. Best Wishes