St George's Centre - Ratings and reviews
Reviews
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Review titled 4 hour wait
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2024
I went to St Georges on a weekend as I had what I assumed to be a chest infection and didn't want to wait to get antibiotics until the GP was open. I enquired on arrival how long they thought the wait would be, they just said they had no idea, so I waited thinking it would be 2 hours or so, over 4 hours later I was finally seen. I was literally seen for 10 minutes and given antibiotics. I enquired twice in the 4 hours how much longer I would be there, to be told there's only one illness nurse on that day and she finishes at 6 so I'd be seen by then. I would not use this service again
Visited March 2024
St George's Centre has not yet replied.
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Review titled Thank you
Rated 3 stars out of 5
by Anonymous - Posted on 17 March 2024
After jumping through a few hoops via 111, my baby was seen at the St George’s Urgent Treatment Centre on a busy Saturday night. The wait time was shorter than had been advised and the GP was professional, kind, and efficient. The review software does not allow me to use names, but her first initial is a and her second is s. I was very grateful to her for being so patient, friendly and caring in what was a stressful situation for me. Best wishes to you all.
Visited March 2024
St George's Centre has not yet replied.
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Review titled Very caring service
Rated 5 stars out of 5
by Abi Bamford Ayala - Posted on 04 April 2024
Had to take my 4 year old daughter who had injured her knee and the level of care that she was given was amazing
Visited March 2024
St George's Centre has not yet replied.
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Review titled NHS issue not the centre itself
Rated 1 star out of 5
by Carole Clarkson - Posted on 22 January 2024
This is an NHS failing ..setting these centres up for when no GP appointments available but then not giving the staff powers to do simple things like blood test referrals so it’s back to the GP then ..whose receptionist suggested a walk in centre in the first place ..complete joke..complete waste of time and resource
Visited January 2024
St George's Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
I attended St George's on 27th December and was seen within an hour. The nurse practitioner I saw was lovely, she did a thorough examination and was sent straight into the xray room. I had several xrays done and was told I had fractured my arm which was then put in a half cast. They arranged further appointments for me at the LGI. Overall a very good experience at such a busy time of year.
Visited December 2023
St George's Centre has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
I am embarrassed to say i work for the NHS the service was absolutely horrendous for a urgent care service. We were waiting 3 hrs after been told to get there within the hour to be seen and then after 3 hours told a specific time which was a further hour and 15 mins. We only attended because we couldnt get a GP appointment all week and they advised St Georges or A & E as an alternative. My son just needed a GP appointment instead of wasting everyones time, which seems an impossibilty at the moment with the NHS
Visited November 2023
St George's Centre has not yet replied.
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Review titled What a joke!
Rated 1 star out of 5
by Peter Oxley - Posted on 30 November 2023
My son had severe stomach pains and was advised by 111 to take him to the UTC at St George's. We arrived and my partner went inside to check they could see him and they confirmed they would so we brought him in from the car only to be told they were too busy. No other patients were waiting, and it seemed like an excuse towards the end of the shift. Disgusting service from an 'NHS' urgent treatment centre for an 11 year old boy who was visibly in a lot of pain.
Visited November 2023
St George's Centre has not yet replied.
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Review titled Long unspecified wait
Rated 2 stars out of 5
by Simon - Posted on 17 November 2023
Staff were pleasant and helpful and when I eventually saw a clinician she was sympathetic and did all she could. My frustration was the lack of publicly visible queueing system or approximate wait time. You book in and are asked to sit it the waiting area. I was there for almost 4 hours with no screen or ticket system to show where I was in the queue or approx wait time. Large numbers of patients came in way after me and were seen way before me. This is frustrating when there is no explanation as to what is happening. I visited the centre hoping for an x-ray to check out a painful issues in my foot. When I got to see the clinician, I was sympathetically told that she couldn't refer me for x-ray as I hadn't been directed down centres Accident pathway! I didn't know there were different pathways when booking in and it wasn't clear that only the Accident pathway could result in an x-ray. Also, bring food and water with you for your vigil in the waiting area as all vending machines were out of order.
Visited November 2023
St George's Centre has not yet replied.
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Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Was advised by 111 to see gp at St George’s. Started ringing at 4pm - rang 22 times over a 2 hour period and nobody answered the phone
Visited May 2023
St George's Centre has not yet replied.
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Review titled Rude, unwelcoming and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2023
Attended as a walk in, as per Leeds Teaching Hospital website you can still walk in, trying not to burden A&E and was told by reception rudely “can’t see you” really abruptly before I’d even explained why we needed help, really unhelpful and was left feeling so vulnerable. Took ourselves to A&E having no option, good job really as surgery was needed. Just not the compassionate service the NHS stands for.
Visited April 2023
St George's Centre has not yet replied.