SpaMedica Southampton
Stoneham Place, Stoneham Lane, Southampton, Hampshire, SO50 9NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful experience
Rated 5 stars out of 5
by Caroline Papalexis - Posted on 03 August 2024
My second eye surgery was so much better than the first - minimal pain, no bruising, exemplary surgeon- I am delighted with the outcome. Thank You so much
Visited August 2024
SpaMedica Southampton has not yet replied.
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Review titled Horrendous experience
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
This clinic obviously has no care for its clients apart from the money they charge the NHS for their services. After the pre op assessment I felt so awful I really did not want to go back for the operation, however rather than start the process again I was persuaded by my family to go ahead. I really wish I hadn’t , I was there for nearly 4 hours , most of which was just sitting in various chairs as part of a conveyor belt of people , nobody explaining why the wait was so long , ( having spoken to other patients it seems this is the norm here ) When I eventually got to the operating theatre the bed was still damp from the previous patient and the surgeon was rushed and rough , again I felt like a piece of meat not a person. I was then left waiting again to be discharged outside the nurses office while she finished a private phone conversation, no apologies just here are your drops and we will review in 4 weeks . I did not go back for my review my optometrist did that For two days after my surgery I could not open my eye it was very inflamed and bruised . I am still suffering from dry eye , and my local hospital eye department , who I was referred to post op thought two weeks of drops post surgery was not sufficient In all this experience was one of the worst I have ever had , even when I mentioned not being happy to SpaMedica I was just ignored. As I said from my experience here you are just a way of getting funds there is absolutely no patient care your just part of a conveyor belt of cataracts . I would avoid this clinic at all costs
Visited August 2024
Review titled SpaMedica Southampton
Replied on 08 January 2025
Hello, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. Complications during or after cataract surgery are rare, so we’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us a private message with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. If you have any additional queries or concerns, please don't hesitate to email contact@spamedica.co.uk or call 0330 058 4280.
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Review titled Excellent practice, but minor improvements could be made
Rated 5 stars out of 5
by Robert Shields - Posted on 22 September 2024
I thought I had been given a feedback form of some sort after my cataract surgery at Sparmedica,, Stoneham Lane, Eastleiigh but, if I was, I cannot find it. So here is my feedback. My appointment was at 0850 on Friday 23rd August. There was quite a wait until I was called forward for the surgery, but that was to be expected. There were two young women behind the reception desk who ignored all the waiting patients. A man approached patients individually at their seats to request details. He missed at least one patient. He did not speak clearly, neither articulating his words nor facing the listener. Most of the patients, probably because they were slightly deaf like me, had to ask him to repeat himself at least once. Please can the reception staff note who arrives and then speak to them clearly. A large arrow was marked over the relevant eye in indelible ink. Four times I was subsequently asked which eye was to be operated upon and four times I said the one with the arrow over it. After the surgery I spent much time with a pumice stone, and then ball-point pen remover, in trying to remove the arrow. Please can a less prominent and less permanent arrow be used. The operation itself was excellent, with the surgeon introducing himself and explaining what was happening. After the operation, a nurse explained what was then to happen. It was quite complex and there was a lot to take in - quite difficult bearing in mind this was minutes after the operation. She was foreign - no issue with that - but her accent was sufficiently pronounced to make the understanding difficult. Once again, I constantly had to ask her to repeat what she had said. Please can your staff that engage with patients speak to them in a clearly understandable way. I was given a form in which to complete the days and times that I put in the eye drops. It took a while to understand that the rows were the days. It would be really helpful to have a spare column on the left with a heading of “Day”, so that these can then be completed by the patient. The form had 7 rows for the 7 days in each week for the 4 weeks the drops had to be taken, except for the second week which had 8 rows for 7 days in the week! Perhaps this lack of attention to detail explains why everyone had to keep asking which eye was to be operated upon! Please could the form be redesigned by someone who can count. Apart from these points above, the procedure was good.
Visited August 2024
SpaMedica Southampton has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Alan Rowe - Posted on 02 September 2024
Like most patient reviews, to say the least, there was some trepidation about the operation. Certainly endorse the positive comments about staff but more so about my consultant who talked me through every step of the operation whilst undertaking the surgery. Excellent provision and excellent service. Top marks NHS and Spamedica. Now expect and looking forward to my other eye operation. My thanks to all involved.
Visited August 2024
SpaMedica Southampton has not yet replied.
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Review titled Brilliant
Rated 5 stars out of 5
by Julie Pickering - Posted on 16 August 2024
First cataract surgery, was feeling very nervous, but 5 Star from start to finish, a big thank you to the whole team.
Visited August 2024
SpaMedica Southampton has not yet replied.
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Review titled Great Practice and Staff
Rated 5 stars out of 5
by Carole French - Posted on 18 August 2024
So far I have only had my right eye cataract removed. I felt nervous but it was not necessary, I was politely welcomed on arrival and looked after through out the whole experience. My consultant was reassuring and I did not feel a thing, before I knew it I was all done and the result is amazing. A huge thankyou to everyone. I cannot wait to get my left eye done soon I hope.
Visited July 2024
SpaMedica Southampton has not yet replied.
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Review titled professional
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2024
Treatment by all the staff was excellence & they were all polite. It reminded me of the good treatment that I had when in the services in 1967
Visited July 2024
SpaMedica Southampton has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Jacqueline Dominy - Posted on 26 July 2024
My experience was extremely good and all staff we very helpful and maid everything stress free. Would highly recommend them to anyone who needs to have cataract surgery.
Visited July 2024
SpaMedica Southampton has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Tom Muir - Posted on 09 July 2024
I was picked on time by a friendly driver. I was ushered in to start my treatment without delay. The surgery took place without any problems. All the staff were friendly helpful and efficient. I was back home in Anna Valley Andover within three and a half hours of being picked up. Excellent service.
Visited July 2024
SpaMedica Southampton has not yet replied.
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Review titled Super hospital
Rated 5 stars out of 5
by Gloria - Posted on 31 July 2024
I had my second cataract surgery, following the first which was eight weeks previously. On both occasions the service was exemplary, the staff courteous and kind. My nerves had all been washed away after the first surgery and I had no hesitation in going for the second. Both surgeries a complete success. I couldn’t be happier.
Visited July 2024
SpaMedica Southampton has not yet replied.
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