SpaMedica Romford - Ratings and reviews
Reviews
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Review titled Very Impressed
by Helen Fisher - Posted on 21 April 2024
A very efficient service, with a fast track assessment date and operation date. Staff were very pleasant and welcoming and the procedure on operation day was fantastic, so quick but everyone still had time to care
Visited April 2024
SpaMedica Romford has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by MR PETER DILLON - Posted on 26 April 2024
Referred by my optician on Tuesday, initial assessment at SpaMedica the following Tuesday, operation on Thursday. Could not hope for a better service from friendly and helpful staff from reception to surgeon.
Visited April 2024
SpaMedica Romford has not yet replied.
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Review titled brilliant proffeshional practice
Rated 5 stars out of 5
by Ronald Lynch - Posted on 28 April 2024
i was very nervous. your nurses made me feel very comfortable and relaxed through all departments no problem at all with surgery brilliant staff thank you
Visited April 2024
SpaMedica Romford has not yet replied.
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Review titled Amazing Experience
Rated 5 stars out of 5
by FREDERICK DYER - Posted on 16 April 2024
I was, during my assessment visit and operation experience, treated by friendly, helpful and efficient staff who answered all my queries with a smile and patience.
Visited April 2024
SpaMedica Romford has not yet replied.
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Review titled Great experience
Rated 4 stars out of 5
by Pat Eury - Posted on 13 April 2024
I had a great experience at the Romford practice. The practice was clean and tidy and the staff were lovely.
Visited April 2024
SpaMedica Romford has not yet replied.
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Review titled very impressed
Rated 5 stars out of 5
by Helen Fisher - Posted on 24 April 2024
A very efficient service with fast track assessment and operation dates. Staff were very pleasant and welcoming and the procedure on operation day was fantastic, so quick but everyone still had time to care
Visited April 2024
SpaMedica Romford has not yet replied.
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Review titled Unsatisfactory Referral Procedure
Rated 5 stars out of 5
by Angela Goodrum - Posted on 16 April 2024
Hello, I had my first appointment at Spa Medica Retina Clinic, Romford in March following an urgent referral by my optician. I found everything to be first class. Friendly staff. Everywhere very clean and I had a really lovely Optometrist who took the time to listen and answer my questions as well as thoroughly checking my eyes. However, I was told I needed an urgent referral for a further,more detailed scan and that the referral would be made to Broomfields Hospital in Chelmsford. Two weeks on and Broomfields say they have received nothing. I have spent an hour and a half calling between them and the Eye Clinic and am still not confident that the referral has been made and will have to check with Broomfields again in the next little while. Apparently, the referral has to be made using the e-referral system and cannot be made by email which is what Spa Medica did. I have had a great deal of trouble trying to sort this out and am quite worried about my eyesight and the time that has already been wasted during which my referral could have been being looked at and graded and an appointment sent out to me. It was lucky that I checked with Broomfields today and didn't keep waiting for my appointment to come. I was rushed off the phone by one of the people I spoke to at Spa Medica when I tried to tell her that the referral had to be made using the e-referral system and whilst I do understand that mistakes happen, I feel that with something as important as vision, that staff should be 100% aware of the correct way to make an urgent (or non -urgent) referral. Broomfields implied that it is fairly common for referrals not to reach them as staff send emails in the mistaken hope that "it will be quicker" when in fact, emails "don't work" . I feel this is something that staff should be made completely aware of as it could lead to patients eyesight deteriorating while they wait for an appointment that is never going to.come because the referral never reached its intended destination. Thank you for reading this and I hope very much that I get my scan appointment soon. Not least because I am due back at the Romford Eye Clinic on the 1st May and really needed to have had the scan results so that the next step in my treatment could be ascertained.
Visited April 2024
SpaMedica Romford has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Jennifer Stephen - Posted on 02 May 2024
I went to my optician on Friday she referred me to spa medica on the way home in car I received a call telling me I had an appt. On Monday at0830 I went there had fabulous service was booked in for surgery on Tuesday and all was done. What an amazing place. The staff were welcoming and professional. The place was spotlessly clean. The whole experience was truly amazing well done
Visited April 2024
SpaMedica Romford has not yet replied.
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Review titled Smooth Operations
Rated 5 stars out of 5
by Ruby Goodfellow - Posted on 03 May 2024
Thank you for the care and assurance given to me during both me operations. At 85 years of age you hear so many horror stories surrounding eye operations. The operations were under taken in a fresh environment and everything was clean and tidy. Anyone waiting to under take this operation, there is no need for trepidation. very friendly staff, from signing and registering up to departure after operation, I was treated with the utmost respect. If you had to go into hospital for anything, this he place to go. A Big thank you to you all.
Visited April 2024
SpaMedica Romford has not yet replied.
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Review titled Excellent service and professional staff
Rated 5 stars out of 5
by Peter Morris - Posted on 18 April 2024
On arrival all staff were professional and welcoming showing care and empathy throughout My procedure for cataract surgery Thank you
Visited April 2024
SpaMedica Romford has not yet replied.