SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 25 October 2024
Although received an appointment time the process at the clinic meant that individuals called randomly. Waiting is fine but it’s frustrating that appointment were treated so casually
Visited October 2024
Review titled SpaMedica Poole
Replied on 27 January 2025
Dear, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us a private message with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. Please email contact@spamedica.co.uk or call 0330 058 4280 and our Contact Centre will be happy to help.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2024
The whole mefical team reception team porter and cleaning service were exceptional. So easy and clear to follow . It takes some time throughout the process bit they have great facilities and cold/hot drinks. Friendly and professional tram. Top marks , 5 starts
Visited October 2024
SpaMedica Poole has not yet replied.
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Review titled Efficient and friendly clinic
Rated 5 stars out of 5
by Peter Fereday - Posted on 18 September 2024
I had cataract replacement surgery at SpaMedica Poole. I was very impressed with how well organized the clinic was, and how pleasant and helpful all the staff were.
Visited September 2024
SpaMedica Poole has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Margaret Caldwell - Posted on 07 October 2024
I was very impressed with SpaMedica. It was a very positive experience. Staff were pleasant and friendly and very well organised. I was very impressed with the Opthalmologist who explained the process as he progressed and it was over in a flash.I would highly recommend SpaMedica.
Visited September 2024
SpaMedica Poole has not yet replied.
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Review titled Allen the Great Porter!
Rated 5 stars out of 5
by M&Ir - Posted on 28 September 2024
Waiting over 5 hours for arranged NHS transport with an almost 98 year old sat in a wheelchair for nearly 6 hours. The porter nellA was a star- thoughtful caring/efficient and helpful a truly dedicated worker giving his all to his job. Such a kind heart, Brings tears to my eyes there are so few who genuinely enjoy and do their job to their full , he certainly is 1 in a million. Thank you nellA for dedicated and caring attention! M&Ir. X
Visited September 2024
SpaMedica Poole has not yet replied.
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Review titled Very Good experience
Rated 5 stars out of 5
by Elaine Turnbull - Posted on 21 October 2024
My referral was dealt with quickly and efficiently. All the staff, both administrative, nursing and medical were friendly, kind and helpful. My operation was completed with no problems and has been completely successful. From first contact to completion took less then a month.
Visited September 2024
SpaMedica Poole has not yet replied.
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Review titled 5 Star Treatment - second eye done!
Rated 5 stars out of 5
by Annie - Posted on 10 September 2024
From the welcoming and refreshments, through the various stages of both the assessment and operation, nothing was too much trouble. Every part of the procedure was carefully explained and questions answered. It was equivalent to private treatment.
Visited September 2024
SpaMedica Poole has not yet replied.
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Review titled Friendly and informative
Rated 5 stars out of 5
by ROGER MAYHEW - Posted on 24 September 2024
Each stage was explained in an informative and reassuring manner. Booklet explained after procedure information
Visited September 2024
SpaMedica Poole has not yet replied.
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Review titled Very professional but also very relaxing 😌
Rated 5 stars out of 5
by Sue - Posted on 09 September 2024
This has been my 2nd experience of Spa Media Poole. They were very reassuring on my arrival. The process is explained every step of the way. Their premises are spotlessly clean as well
Visited September 2024
SpaMedica Poole has not yet replied.
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Review titled Amazing cataract treatment
Rated 5 stars out of 5
by Helen Smith - Posted on 03 October 2024
The treatment for my two cataract surgeries have been excellent. Very good explanations at all stages of the treatment. All the staff were all so kind and caring and made one feel very safe and in capable hands at all stages. Recovery was almost instant with no after effects. I will highly recommend Spa Medica to anyone in the future. Thank you to
Visited September 2024
SpaMedica Poole has not yet replied.
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