SpaMedica Poole
Forelle House, Marshes End, Upton Road, Poole, Dorset, BH17 7AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing results
Rated 5 stars out of 5
by Deborah Green - Posted on 17 March 2024
I have had both my cataracts done, and am so pleased with the results, the staff and surgeons were perfect in the way they handled the consultations and the surgery, with great after care too.
Visited March 2024
Review titled SpaMedica Poole
Replied on 12 August 2024
Dear Deborah, thank you for taking the time to share your feedback about SpaMedica. We’re delighted to hear you are happy with the results of your surgery and enjoying your improved vision. Comments like yours really mean so much to our teams. Wishing you all the best for the future, the SpaMedica team.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Colin R - Posted on 27 March 2024
Whole clinic runs like clock-work with super efficient and friendly staff. Procedure was not painful but just mildly uncomfortable. After care was prompt and professional. Could not complain about any of the care given to me.
Visited March 2024
SpaMedica Poole has not yet replied.
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Review titled All went well
Rated 4 stars out of 5
by David Warren - Posted on 14 March 2024
The process was well-explained in advance and fell within the time-frame indicated. Drinks and biscuits were provided in the waiting area. I appreciated the surgeon talking me through the procedure and warning me of what he was about to do. One week after surgery and things are looking good.
Visited March 2024
SpaMedica Poole has not yet replied.
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Review titled Over subscribed practice
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
On the 3 appointments required to have cataracts removed from both eyes. The first appointment was 2 hours late, the second appointment there was a 4 hour wait. No explanations or warnings of the long wait that would follow was given either time. The third appointment there was a 3 hour delay. A warning was at least given when I checked in. I was offered the opportunity to rebook the operation If I couldn't wait for so long, but the earliest date offered was in another 6 weeks time, so unacceptable. Also, on arriving home I found that the discharge package had someone else's name on it.
Visited March 2024
SpaMedica Poole has not yet replied.
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Review titled Superb
Rated 5 stars out of 5
by Sheila - Posted on 12 March 2024
Had cataract surgery and everyone involved were brilliant,from the moment I walked through the door I was made to feel at ease and they explained everything that was going to happen, thankyou to all
Visited March 2024
SpaMedica Poole has not yet replied.
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Review titled Great Practice with Caring staff
Rated 5 stars out of 5
by Lizzie Gray - Posted on 16 June 2024
The practice is more like a private clinic than an NHS hospital: Very comfortable, friendly and efficient. I was nervous about my operation but the staff we so helpful and caring that it helped me along greatly. My operation was slightly more complex due to the cataract being right at the back of the lens but the surgeon did brilliantly and the follow up / check up sessions were most supportive. I now have better vision than ever with no need for glasses and I cannot thank Spa Medica enough. Thank you.
Visited March 2024
SpaMedica Poole has not yet replied.
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Review titled excellent treatment
Rated 5 stars out of 5
by chris measures - Posted on 03 April 2024
It was my second experience of a cataract operation and it was equally as good as the first one. excellent care taken by everyone involved starting with the receptionist downstairs and then upstairs and ending with the porter on the way out.
Visited March 2024
SpaMedica Poole has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Paul Seymour - Posted on 12 February 2024
From start to finish the service and staff were great. Everything explained and done effortlessly, couldn’t have been any easier. Drinks and biscuits were plentiful.
Visited February 2024
Review titled SpaMedica Poole
Replied on 18 June 2024
Hello Paul, thank you very much for your review of SpaMedica. It is so wonderful to hear that you've had such a positive experience with our service. Best wishes SpaMedica.
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Review titled Professional Service
Rated 5 stars out of 5
by stephen legg - Posted on 22 February 2024
From parking in the spacious parking area to the lift assistance on leaving, we cannot compliment the professionalism and service from the staff at Poole enough. A very slick operation.
Visited February 2024
Review titled SpaMedica Poole
Replied on 28 May 2024
Hello Stephen, thank you so much for your review of SpaMedica. It's nice to hear that you've had such an excellent experience with us. Wishing you all the best for the future, the SpaMedica team.
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Review titled Fantastic service
Rated 5 stars out of 5
by Lou Hawkins - Posted on 21 March 2024
Cataract removal needed. All pre-assessment communication very clear & easy to comprehend. On initial arrival, staff very welcoming & friendly. Consultation extremely thorough & all parts clearly explained throughout the process. Operation scheduled quickly & that visit was just as friendly & welcoming. All anxieties covered empathetically. Follow up appointment also booked quickly. At this appointment, all checks were very thorough & done with empathy. Second operation booked quickly if I was willing to travel to another of their clinics, which I chose to do. Cannot fault the staff and services at SpaMedica in Poole.
Visited February 2024
SpaMedica Poole has not yet replied.
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