SpaMedica Gloucester
Ground Floor, Suite 2, Sanctus House, Olympus Business Park, Gloucester, GL2 4DHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about SpaMedica Gloucester.
Reviews
-
Review titled Excellent in every way
Rated 5 stars out of 5
by Richard Parkin - Posted on 12 September 2023
Put at ease by the staff right from the start, and the results of the cataract surgery were both instant and amazing
Visited August 2023
Review titled SpaMedica Gloucester
Replied on 11 October 2023
Hello Richard, thank you so much for your 5-star review of SpaMedica Gloucester. We are very pleased to hear our team were able to put you at ease and we are so happy to hear Cataract surgery has made such a significant improvement to your vision. Kind regards, the SpaMedica team.
-
Review titled unbeatable
Rated 5 stars out of 5
by Raymond - Posted on 05 August 2023
All Staff very helpful and courteous, no problem to difficult and could not be nicer. Very easy to park and the day made nicer by unending supply of tea and biscuits. Cannot fault the service at all.
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 14 September 2023
Hi Raymond, thank you very much for your 5-star review of SpaMedica Gloucester. It’s lovely to hear that our team took such great care of you. Your kind words have been passed on to them. Best wishes, SpaMedica.
-
Review titled Great service and experience
Rated 5 stars out of 5
by Eve Saunders - Posted on 11 August 2023
I had my cataracts seen to at the practice and had a great experience. The service and people were brilliant and really put my mind at ease during the procedure. I am a highly satisfied patient.
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 21 August 2023
Hi Eve, thank you very much for your 5-star review of SpaMedica Gloucester. We’re really happy to hear you had such a great experience with us. Best wishes from the SpaMedica Team
-
Review titled Mostly good
Rated 4 stars out of 5
by Anne - Posted on 19 July 2023
Overall I had a good patient experience, all the staff were professional and most were friendly. The environment was clean and well organised, I felt safe in every way. There were a few points that I believe could be improved upon. 1. On my pre-op visit personnel told me their names but not what their role was, when I asked I was told “Technician” which I didn’t find helpful, I was told the previous person I had seen was a “Trainee”, shouldn’t this have been explained to me? 2, I wanted to know more about the pros and cons of multi focal lens implants; the optometrist asked me if I had any questions, so I asked about multi focal lenses, she was completely unwilling to talk about this subject, she said “we don’t do that here”. And yet your patient information booklet says to ask about this. I was told I would have to contact your clinic in Swansea and was given a brochure. I was made to feel that I was asking an awkward unwelcome question. I later paid for an optometrist appointment in Cheltenham where all my questions were listened to and patiently answered. 3. I was asked to sign a consent form that I was unable to read because my pupils were dilated. 4. Within a few minutes after surgery the ‘discharge nurse’ asked me for feedback! Before I had been given post op advice and when still feeling a bit vulnerable, I was asked if the surgeon had introduced himself and reassured me and whether I would recommend Spa Medica to friends and family! This is inappropriate. Everything else was good, so thank you.
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 15 August 2023
Hello Anne, thank-you for your review, all feedback is greatly appreciated. We aim to provide a 5-star service to all of our patients, and we apologise that your experience may not have not matched these standards. We would like the opportunity to look into this for you - could you please share this with us via email: Feedback@spamedica.co.uk. Please include your full name, date of birth and contact number and a member of our team will get back to you. Kind regards, SpaMedica.
-
Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Very impressed with all the Staff from the Reception to discharge; Very efficient caring and very pleasent
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 21 August 2023
Dear Patient, thank you for your 5-star review of SpaMedica Gloucester. It’s lovely to hear that our team took such great care of you. Kind regards, the SpaMedica Team
-
Review titled Very capable and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2023
Right from the start I was given a friendly welcome. All the staff were considerate, kind and helpful. Everything about the procedure was explained to me beforehand. You really couldn't wish for better. I would not hesitate to recommend SpaMedica.
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 21 August 2023
Dear Patient, thank you very much for your 5-star review of SpaMedica Gloucester. We’re so happy that you’d recommend us to others! Best wishes from the SpaMedica Team
-
Review titled Excellent Care
Rated 5 stars out of 5
by Jennifer Harter - Posted on 10 July 2023
First class treatment from the moment I was met at the door until I left SpaMedica. Everyone was very helpful and I felt secure and informed while the procedure was happening during my visit. My sight has been transformed! Thank you I now wait for the left eye to be done in due course. Thank you SpaMedica.
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 11 October 2023
Hello Jennifer, thank you very much for your 5-star review of SpaMedica. It’s lovely to hear you had a positive experience with us, we are very pleased that you found our staff so helpful. Kind regards, SpaMedica.
-
Review titled All the staff were very caring.
Rated 5 stars out of 5
by Clive Haines - Posted on 01 July 2023
All the team worked together to make me relaxed and feel that I was in safe hands. I would recomend to anyone who was nervous of the proceedure.
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 06 July 2023
Hi Clive, thank you for your 5-star review of SpaMedica. Comments like yours really means so much to our teams. We hope you’re enjoying your improved vision. Kind regards, the SpaMedica Team
-
Review titled A very good experience on the whole
Rated 5 stars out of 5
by Kate - Posted on 19 July 2023
Staff were friendly and professional throughout. My only suggestion for improvement is to explain on the day of the cataract op that a sterile drape will be put over your face as I was not expecting that.
Visited July 2023
Review titled SpaMedica Gloucester
Replied on 11 October 2023
Hello Kate, thank you so much for your 5-star review of SpaMedica Gloucester. We are very pleased that you found our staff so professional and friendly. Best wishes, SpaMedica.
-
Review titled excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
My cataract operation went really well and I am delighted with the results - my vision in my right eye is now very clear indeed. I was nervous about the operation but needn't have been as everyone in the team was friendly and caring and there was no pain during or after the operation and just very mild discomfort for 24 hrs after. The team are reassuring as they explain everything in advance and during the procedures, coffee is provided along the way and I was given a quiz to do to keep me occupied. Its a very informal atmosphere which helps you relax. I am now keen to get my left eye done and I have already recommended the service to my friends and relatives
Visited June 2023
Review titled SpaMedica Gloucester
Replied on 06 July 2023
Hi, thank you for your 5-star review of SpaMedica. We’re so pleased to hear that you had such a great experience, and we look forward to welcoming you back to SpaMedica soon. Kind regards, the SpaMedica Team
Information supplied by Spamedica