Nottingham NHS Treatment Centre - Ratings and reviews
Reviews
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Review titled Poor treatment
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
On May 31, I was scheduled to have surgery at Tretment Center, Day Unit Surgery. Unfortunately, the procedure was canceled because the nurses and the doctor did not properly prepare the procedure. They didn't check my blood results or review my history. I waited 3 hours for the decision, then I was sent to another ward, where I was left without any treatment or medications. I was not offered another date, another alternative. I have been begging my GP for surgery for the last 2 years and now I am left alone with my problems.
Visited May 2023
Review titled Nottingham NHS Treatment Centre
Replied on 05 June 2023
I’m so very sorry to hear that this has been your experience of our service and wondered if we could look into this further for you. Please contact us at QMC.PET@nuh.nhs.uk where will endeavour to get you in touch with the right team and the right department. Kind regards Kelly Morley - Patient experience officer.
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Review titled Professional and friendly
Rated 5 stars out of 5
by WENDY - Posted on 23 March 2023
I had a Sigmoidoscopy procedure today at Gateway H and felt quite nervous on my arrival. However I just had to say that I was immediately put at ease by the professionalism and friendliness of all the staff from the receptionist on arrival to the nurses, the Endoscopist and to the nursing staff in the recovery and discharge room. Each person involved explained every stage of the procedure fully and gave me the opportunity to ask questions. The whole department had a calming atmosphere and I felt comfortable and cared for. Well done NHS, you are second to none.
Visited March 2023
Review titled Nottingham NHS Treatment Centre
Replied on 24 March 2023
Good afternoon Wendy, Thank you for your really kind feedback, the Staff in Gateway H will be so pleased to hear that you felt so well cared for and that your procedure went well. I will pass this on to the manager of Gateway H now. Thank you again for taking the time to share your experience with us. Kind regards Kelly Morley - Patient experience officer
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Review titled Fantastic care
Rated 5 stars out of 5
by Charli - Posted on 27 March 2023
Since my diagnosis in November, I’ve been receiving treatment at gateway E and support from the IBD team at gateway I and I just want to say a huge thankyou. The support has been fantastic and I just want to express my appreciation to the lovely people who provide the amazing care they give. They’ve supported me to understand my illness and been there on hand whenever I’ve needed support. Thank you so much x
Visited March 2023
Review titled Nottingham NHS Treatment Centre
Replied on 28 March 2023
Hi Charli, Thank you for taking the time to share this feedback with us. I’m so glad to hear that you have received such great care and felt so well supported in your treatment. I will of course feed this information back to the teams in Gateway E and I who have been looking after you now. Thank you again for taking the time to share your experience with us. Best wishes Kelly
Provided by Care opinion
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Review titled Great experience
Rated 5 stars out of 5
by Julie Mills - Posted on 10 February 2023
Went to Gateway G, had a procedure and would just like to say what a brilliant job you are doing, from the nurses that greet you and make you feel welcome to the anaesthetic who tells you exactly what's going to happen, the lovely gentleman who takes you to theatre who puts your mind at rest and the wonderful medical team in the room, I can't praise you enough, you are worth your weight in gold xxx
Visited February 2023
Review titled Nottingham NHS Treatment Centre
Replied on 15 February 2023
Wow, thank you for your kind and positive feedback. I know the team will be delighted to hear it and so I will share it with them now. I’m so glad that your procedure went well and that you felt so well supported. We wish you well in your recovery. Thank you again for taking the time to write this we really do appreciate all feedback we receive.
Provided by Care opinion
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Beverley - Posted on 24 February 2023
The staff were fantastic.nothing too much trouble from arriving to leaving.Everything was explained to me prior to my surgery. Couldn't have had a better team.Gateway G
Visited February 2023
Review titled Nottingham NHS Treatment Centre
Replied on 07 March 2023
Thank you for getting in touch and for sharing your experience of our services with us The team in gateway G will be so pleased to hear that your experience was so positive I will of course share this feedback with them now. We would like to wish you a speedy recovery after your surgery.
Provided by Care opinion
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Review titled Wonderful caring and kind staff
Rated 5 stars out of 5
by Kirsty Louise Brown - Posted on 25 February 2023
I went for day operation under GA at Gateway G, the staff from start to finish were lovely, explained everything really well. The theatre staff were incredibly calm and patient. The anesthesiologist made me very comfortable, even though I was anxious at first, he was lovely and put me at ease, even had me laughing. Unfortunately there were complications afterwards and ended up staying overnight. I can't thank the staff enough in recovery. The gentleman who took care of me was amazing and so caring. Then the staff and facilities on the surgical short stay ward was amazing. Can't thank the staff enough. The NHS are amazing!!!
Visited February 2023
Review titled Nottingham NHS Treatment Centre
Replied on 07 March 2023
Hi There, Thank you so very much for sharing your experience of gateway G with us, we are always pleased to receive such amazing feedback as this and I will share your comments with the team now. May we take this opportunity to wish you a speedy recovery after your surgery. Best wishes Kelly
Provided by Care opinion
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Review titled Received outstanding care
Rated 5 stars out of 5
by Brigette - Posted on 27 January 2023
Went to Gateway G for a laparoscopy. Was greeted by a nurse who was lovely and very caring. The theatre staff and consultant was fantastic went through every step with me. Received good care in recovery the consultant came to explain what they found and the procedure in which was carried out to rectify what they had found and also shown me photos which was great. Needed to stay on the short stay unit which the staff was great so caring and considerate to your recovery needs I can not fault any of the care I received it was outstanding.
Visited January 2023
Review titled Nottingham NHS Treatment Centre
Replied on 02 February 2023
This is wonderful to hear, thank you for sharing your experience of attending Gateway G and having this procedure. We are very pleased that you felt all the care you received and the clinicians’ communication with you was so good. We’ve shared your kind words with the Gateway team.
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Review titled Great practice
Rated 5 stars out of 5
by Gabby Hill - Posted on 18 November 2022
This morning I had a endoscopy procedure at the QMC treatment centre (gateway G). Upon arrival I was greeted by the lovely receptionist. I felt very nervous and found it difficult communicating with her. She was really patient with me and let my dad answer the first set of questions until I felt comfortable/ready to talk. I have mild autism and when I'm feeling anxious, meeting new people or in a place I'm not that sure about I tend to shut down and go into my own little bubble. I really appreciate that the receptionist didn't rush me. I don't know how to describe this but I feel like she treated me in the same way as she would treat a patient without disabilities. For once in my life I felt like a human being and not someone who has just got special needs, thank you for making me feel mattered and not pushing me away to the side. I would also like to thank all of the NHS staff that looked after me today, everyone was amazing. The nonstop care/help you give to people is truly one of a kind.
Visited November 2022
Review titled Nottingham NHS Treatment Centre
Replied on 21 November 2022
Hi Gabby, This is wonderful feedback to hear, as an inclusive Service and hospital I’m so glad that you were so well supported during your time with us. Your comment will ensure that anyone who may feel apprehensive about their appointment will also be reassured. I will pass your comments onto the staff you have mentioned and they will be so pleased to hear them. Kelly Morley - Patient Experience officer
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Review titled Fantastic rheumatology clinic
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2022
I want to praise all the staff at the rheumatology clinic. It’s very welcoming, the nurses and doctors are brilliant and really listen to your concerns as a patient. Fantastic service. Thank you
Visited November 2022
Review titled Nottingham NHS Treatment Centre
Replied on 11 November 2022
Thank you for taking the time to leave such fantastic feedback. In our patient experience team, we love to hear reviews where patients have had such a positive experience as this it also enables other patients accessing our services to get an insight before they visit. We will of course pass your praises on to the team, and I know they will be delighted to hear it. May I take this opportunity to thank you again for your review and wish you well with any future treatments. Kind regards Kelly Morley - Patient experience officer.
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Review titled Calming and caring
Rated 5 stars out of 5
by Vicki Reeves - Posted on 02 November 2022
I had a myomectomy procedure and from start to finish, at gateway G and then a couple of nights stay at the short stay unit the experience was brilliant. Its a scary time to go through something like that and every person involved was calming and caring and extremely knowledgeable and efficient with their job. Totally blown away yet again at the hero's we have working for our NHS.
Visited October 2022
Review titled Nottingham NHS Treatment Centre
Replied on 28 November 2022
Thank you for such a great review. Our staff constantly work hard to provide a great service to patients and this review is another testament to the work that they do. I will of course pass this comment onto the staff at both gateway G and the short stay unit so that they get to hear it. I would like to take this opportunity to wish you all the very best in your recovery.
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