Milton Keynes Urgent Care Services Cic - Ratings and reviews
Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Been here for over 5 hours and still haven’t been seen. It’s December, it’s freezing in the middle of the night with no heating and draughts. Everyone’s sat shivering in their coats with only one nurse and one doctor dealing with god knows how many people. After 4 hours of waiting one nurse comes out and says they will be prioritising people, no matter how long they’ve been waiting for! Absolutely disgusting
Visited December 2023
Review titled Milton Keynes Urgent Care Services Cic
Replied on 15 December 2023
Thank you for your feedback. We take very comment you make seriously and we will address these issues to improve our overall service and the experience our patients have when using the Urgent Care Service.
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Review titled Shambles
Rated 1 star out of 5
by Mark Cross - Posted on 13 December 2023
Went here as I have a hip problem which was giving me excruciating pain , the pain was more than I have experienced previously. I was in more pain if I sat down so have been standing for most of my time being here , 4 hrs . How can you expect people to stand around this long whos pain is this bad . Absolute joke . Supposed to to be urgent care , I think not
Visited December 2023
Review titled Milton Keynes Urgent Care Services Cic
Replied on 14 December 2023
Thank you for your feedback. We take every comment you make seriously and we will address these issues with our staff to improve our overall service and the experience our patients have when using the Urgent Care Service.
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Review titled Really pleased
Rated 4 stars out of 5
by Anonymous - Posted on 07 December 2023
I've been pleasantly surprised by my visit at walk in centre. After hours of waiting for 111 call back, I decided to go and get checked. I was greated by a lovely, warm and understanding lady and was assessed by the nurse practitioner within 1h from arrival. Things seem to have improved significantly since my last visit a few years back. Thank you for your service.
Visited December 2023
Review titled Milton Keynes Urgent Care Services Cic
Replied on 08 December 2023
Thank you very much for taking the time to provide us with such kind feedback. We are glad that you had such a positive experience and that our team were able to help you receive the right care. We have shared your comments with all of our staff and we wish you a speedy recovery. With best wishes
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Review titled Superb GP
Rated 5 stars out of 5
by Nora - Posted on 02 December 2023
Yesterday we went to the urgent care center The doctor kindly prioritise my daughter as she was the only kid. He provided lot of attention to her. We were really well treated . Big thank you for your devotion.
Visited December 2023
Review titled Milton Keynes Urgent Care Services Cic
Replied on 04 December 2023
Thank you very much for taking the time to provide us with such kind feedback. We are glad that you and your daughter had a positive experience. We have passed your comments on to our staff and we wish your daughter a speedy recovery. Thank you again
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Review titled Lied to about waiting hours
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
I waited from 11:20 to 18:16 to be seen! This was after a 111 referral! I was in so much pain the whole time, this got worse as I was straining the whole time I started having a headache. The receptionists were very rude, it seemed at some point the original morning queue was completely ignored and they only focused on new referral! I am annoyed as I was a referral as well! Terrible terrible service! I asked after 5 hours of waiting as display said 4-5 hours waiting time and I was told one more hour and this went beyond !
Visited December 2023
Review titled Milton Keynes Urgent Care Services Cic
Replied on 14 December 2023
Thank you for your feedback regarding your recent experience of visiting our service. We do endeavour to make waiting times as short for our patients as we are able, we are, however a service that accepts patients from different sources, the 111 service, other healthcare professionals and patients that walk-in as well as having other clinics running from our rooms. These patients all have varying degrees of need; some will need GPs to go to their homes whilst some will need to be seen ahead of patients that have been waiting due to their clinical need. We are sorry that, on this occasion, your waiting time was longer than we would have hoped for, we welcome all comments so that we can continue to strive to improve the service we deliver.
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Review titled Fantastic
Rated 5 stars out of 5
by Kayliegh Doyle - Posted on 04 November 2023
I went in on a Friday night. As expected, it was packed and was told it was a 4-5 hour wait. The nurse checking me in took my vitals straight away. After about 45 minutes I was triaged and given a crp finger prick. Back to the waiting room. 30 minutes later I was called back in, diagnosed, and sent on my way. All of the staff seemed busy, but they were polite, friendly and professional. It certainly wasn't where I wanted to be on a Friday night, but I can't fault the team for the care I received. If you have a longer wait than others, just be grateful that you aren't rushed ill enough to be rushed through.
Visited November 2023
Review titled Milton Keynes Urgent Care Services Cic
Replied on 15 November 2023
Good Afternoon Thank you very much for taking the time to provide us with this kind feedback. We are glad to hear that you had such a positive experience and that you were able to receive the right care. We have shared your comments with the nurse who cared for you and wish you a speedy recovery. Thank you again
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Review titled Helpless
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
My 2 years old son was having high temperature at 40 degrees but reception insisted us to provide urine sample before a doctors can see him. I understand it might be useful to help determining what caused the high temperature but without a primary check up and just told us to sit there for four hours without any help offered. This is ridiculous and surprised to the people from 111 and doctor I talked with. All the patients are urgently needed help there but receptionists are cruel and blindly following procedure for urine sample which I never experienced anywhere before
Visited November 2023
Review titled Milton Keynes Urgent Care Services Cic
Replied on 04 December 2023
Thank you for your feedback. We take every comment you make seriously and we will address these issues with our staff to improve our overall service and the experience our patients have when using the Urgent Care Service.
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Review titled Good experience
Rated 5 stars out of 5
by Carol cooling - Posted on 07 November 2023
Had to visit on sat morning 4th November 23 I was feeling very unwell with a uti I was seen after about an hour the nurse that treated me was very kind and helpful I had excellent treatment
Visited November 2023
Review titled Milton Keynes Urgent Care Services Cic
Replied on 15 November 2023
Good Afternoon Thank you very much for taking the time to provide us with such kind feedback. It's great to hear that you had such a positive experience. We have passed your comments on to the nurse that cared for you and wish you a speedy recovery. Kind regards MKUCS
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Review titled Worth the wait
Rated 4 stars out of 5
by Anonymous - Posted on 22 November 2023
After a call to 111 I was told to take my husband to the urgent care. We were very quickly greeted by very friendly member of staff. Name and details and then BP and temperature taken. We then did wait 3 hours but the doctor was excellent, thorough and arranged blood tests and results very quickly. It was very busy and some that arrived after us seemed to be seen before us but assume they need to prioritise. Overall a long wait but excellent service. Thank you
Visited November 2023
Review titled Milton Keynes Urgent Care Services Cic
Replied on 23 November 2023
Thank you very much for taking the time to provide us with such kind feedback. We are glad that you and your husband were able to receive the right care. We have shared your comments with our staff and we wish your husband a speedy recovery. With best wishes
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Review titled Waste of time
Rated 2 stars out of 5
by Anonymous - Posted on 17 July 2023
Referred to urgent care service. By 111 to be seen by clinician within 2 hrs only to be told there was at least a 5 hour waiting time
Visited July 2023
Milton Keynes Urgent Care Services Cic has not yet replied.