Loughborough Urgent Care Centre
Loughborough Urgent Treatment Centre, Loughborough Hospital, Hospital Way, Loughborough, Leicestershire, LE11 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2025
Used 111 to arrange a walk in. 111 were excellent in organising this for my son. Only had to wait for 5 minutes to see the dr and dr was able to prescribe and treat my son
Visited April 2025
Loughborough Urgent Care Centre has not yet replied.
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Review titled Aweful service
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2025
I work in a dog setting, and separated a fight getting bitten in the process. I was okay but was not up to date with my tetanus. My doctors were closed for training, as well as the doctors surgery they refer us to so I was told to come to the walk in. I was sat for 3 hours before deciding to leave as I had work the next day and people who came long after me had been seen twice and were leaving- went up to the desk to let them know and she said I had been called. I said I hadn’t I’m sat right next to the doors. Apparently she had called my name 3 times from the reception to give me an appointment hours ago. I was with my mum and neither of us heard this. Not sure why I didn’t receive a text or something to say so I wasn’t sat waiting for no reason. I never got seen and they gave an appointment for midnight- doesn’t that defeat the point of a walk in? I couldn’t do the appointment as I don’t live very close and was not waiting another 6 hours just for a tetanus jab. All in all I was appalled by the service- no one seemed to be sorted the time they come in- most were given appointments for hours later (some 1:30 in the morning) which makes a pointless journey for some. For urgent care nothing was very urgent.
Visited March 2025
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2025
Yesterday I took my friend aged 97 to the centre after his own doctors receptionist told me that they were fully booked. He received excellent care and was treated with respect, courtesy and kindness. I would like to thank all the staff from the helpful receptionist the triage nurse, the nurse who treated him to the phlebotomist. The staff work so hard and they deserve a big Thankyou
Visited February 2025
Loughborough Urgent Care Centre has not yet replied.
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Review titled Triage
Rated 2 stars out of 5
by Anonymous - Posted on 04 February 2025
Triage today was fairly quick but said 2 hour wait for blood test due to rash on injured shoulder. After two hours saw nurse who said they dont have facilities for blood test and to go to a and e. Why didn't triage send us there straight away. Wasted 7 hours.
Visited February 2025
Loughborough Urgent Care Centre has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Sarah Goodall - Posted on 12 January 2025
Attended the surgery as I have slipped over on the ice and damaged my wrist. From the point of arrival the team dealt with me quickly and effectively, on seeing the Doctor I was quickly moved on to X-ray before being back with the Doctor for my results - all took no longer than 40 minutes. Excellent service, thank you so much 😊
Visited January 2025
Loughborough Urgent Care Centre has not yet replied.
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Review titled Very efficient service
Rated 5 stars out of 5
by Kay Richards - Posted on 22 December 2024
I went on a Sunday morning just before midday with a suspected fractured ankle. From entering to leaving 2 hours. In this time I was seen by 1 nurse & 1 consultant. X-rayed and results and recovery explained and given. Friendly helpful staff and I felt they did a brilliant job with my care. We forget these places can not control the volume of people coming through the door and yet they give their best and try and see you as soon as they can. We are all quick to criticise but I would like to personally thank the wonderful staff who deserve alot of credit for what they do which is in difficult circumstances. Well done and thankyou so much . X
Visited December 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Ruth - Posted on 02 October 2024
I arrived 10minutes late due to traffic, the receptionist was very understanding. I was seen within 5 mins and sent for an x-ray. I had my x-rays after 2mins on returning to urgent care centre I was seen within 5 mins for the x-ray review and given detailed instructions to follow for the recovery of my injury. A brilliant experience in all aspects. Well done Loughborough NHS
Visited October 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Excellent facility
Rated 5 stars out of 5
by Audrey Carpenter - Posted on 09 September 2024
Arrived at about 11am yesterday Sunday 8 September and easily used the computerised check-in to explain that I had a swollen finger which might be infected. After short wait was called to the reception desk and given an appointment for 4.05pm, which seemed very reasonable, so returned in plenty of time and was seen well before 4am by a professional. She had already accessed my medical records. The finger was lanced and pus removed and a dressing applied. I did not feel unwell but blood pressure and temperature were checked anyway. After checking for allergies a prescription was sent for an appropriate antibiotic to be collected next morning from my local pharmacy in Wymeswold; she explained how I should take this. It was there as requested. I think the whole service and the triage system were excellent. The appointment scheme meant that very little time had to be spent in the waiting area. The nurse (?) who treated me was most efficient and sympathetic after what must have been a long day and I offer her my thanks! I would like to name her! From my experience the Loughborough Urgent Treatment scheme is something the NHS should be proud of.
Visited September 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Completely incompetent
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2024
I took my wife in during an asthma attack, was not offered any medical help whatsoever and sent back to the waiting room for a potentially life threatening amount of time as it worsened. The staff working behind the counter lied about her being next to been seen for an entire hour and offered no help at all. Absolute disgrace and waste of tax payers money to keep it open. If you have any medical emergency please don’t waste your time going there and go directly to any other hospital.
Visited August 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Seamless
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
Arrived on Saturday night and was triaged within 30 minutes. I was quickly given an appointment for 1 hour 30 minutes later - didn’t have to stay and wait as I was permitted to leave and return for the appointment time which I think works well. When I returned, my appointment was bang on time. The doctor/clinician I saw was extremely thorough - listened to me, investigated thoroughly and, when he realised all pharmacies would be shut, even provided me with the medication required. Thank you for your rapid help.
Visited June 2024
Loughborough Urgent Care Centre has not yet replied.
Information supplied by DHU Health Care CIC