Loughborough Urgent Care Centre - Ratings and reviews
Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
very friendly and helpful staff. Staff recognised that I was quite ill and made me a priority. They did all the appropriate tests and I was sent home within a couple of hours with correct medication. Very happy with the staff.
Visited April 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Carole - Posted on 25 March 2024
Went in with a suspected broken ankle. I was seen, had an xray, was fitted with a boot. Finished within 2 hours. Excellent.
Visited March 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Rude receptionist
Rated 2 stars out of 5
by Adam - Posted on 24 March 2024
Upon arrival to the care center with my friend who was struggling to talk due to short breath and chest pains, we told the receptionist that my friend had been referred via 111. The receptionist showed no sign of care for my friend and simply shrugged off his pain and said "i cant do anything from here". So I asked on behalf of my friend what he is to do then. She simply pointed over to the machines and said under hear breath. "Information in over there and they will see you". This being a new place for me and my friend we wasnt sure on what the procedure was, as my friend was told via 111 to come into the centre and say he has been referred. I understand a receptionists job may get repetative but that is no excuse for rudeness and shrug it off behaviour. People are in pain and they need caring guidance not half bothered whimsical comments. I am appalled by her behaviour and hope action is taken on proper etiquette and respect for the people seeking health care.
Visited March 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Diane Taylor - Posted on 22 February 2024
I went as a walk in. it was busy when I arrived and I settled in for a long wait. however I was seen and out in 40 minutes. Staff were brilliant and sorted out my issue with care.
Visited February 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Fantastic staff and service
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2024
I attended on Thursday evening (25th Jan) and found the centre to be extremely busy with many emergencies. Despite this, the staff were incredibly informative, friendly, welcoming and treated me with care. I got the support I need and felt very well supported. It must be a hard job the staff do these, especially with emergencies coming in, so the fact they still were patient and kind to all patients was really good.
Visited January 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Gina - Posted on 09 December 2023
I took my 5 year old daughter who was experiencing bad stomach pains. I called 111 and they couldn’t get me an appointment so went as a walk in. We were seen, treated and left within an hour even though it was a busy Saturday night. The staff were all kind and caring to my daughter and so grateful she wasn’t kept waiting for to long.
Visited December 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by John Moore - Posted on 12 November 2023
After 3 days of trying to get a GP appointment without success I attended Urgent Care after 3 weeks with cough and chest condition. Doctor I saw was excellent. Had chest X ray and blood test to check for infection in a matter of minutes. Doctor fully explained his prognosis of acute bronchitis explaining it was viral and that antibiotics would no be effective. I had already been prescribed a ventolin inhaler along with a course of antibiotics by GP 10 days ago. He said to continue with ventolin and the coughing and wheezing would eventually subside which it is now doing. The chest X Ray gave peace of mind that nothing more serious was lurking.
Visited November 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Terrible receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2023
I came in with my child potentially having measles poster as you walk in states to go to reception desk if think may be this which I did and met very rude abrupt receptionist who had no interest in even talking to me was just straight go to tablet and book yourself in before could say anything further need to work on customer interaction
Visited November 2023
Review titled Loughborough Urgent Care Centre
Replied on 04 December 2023
Dear parent, Thank you so much for taking the time and for providing your honest feedback which is appreciated regarding your recent experience with us at the Loughborough Urgent Treatment Centre especially as your child was poorly with suspected measles. I am the Patient Engagement and Experience Lead for DHU Healthcare, and I am both disappointed and sorry to hear that your experience with us was not positive on this occasion specifically in relation to staff attitude. If you would like to contact us directly regarding your experience then we could investigate your concerns in more detail to better understand and learn how we can do better in the future then please do not hesitate to contact our Urgent and Emergency Care Clinical Governance Team on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email at dhuurgentcare.clinicalgovernance@nhs.net. The team will then be able to take more details from you so that they can investigate why this has happened, and they will investigate your concerns further and feedback and as I say can help us to better understand and aid us in learning how we can do better to stop anyone else having a poor experience in the future as you have clearly had on this occasion. However, following receipt of your feedback I have already contacted our Lead for Infection, Prevention and Control (IPC) and shared your comments/feedback who will address the concerns raised and ensure that current processes are both fully understood and followed by all staff. I do hope that your child has now received the care and treatment they required and are feeling much better and I wish you both well for the future. Best wishes, Judith Brown Patient Engagement and Experience Lead (DHU Health Care CIC)
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Review titled Well run and friendly team
Rated 5 stars out of 5
by Helena - Posted on 24 October 2023
I attended with an infected burn. It was a particularly busy day at the clinic. I signed in using the machine which was simple. A nurse gave us updates on wait times. The triage nurse was friendly and offered me an appointment later on to see the doctor. It was nice that I could go home and come back to an arranged appointment with the doctor on the same day. The doctor was thorough, explained everything to me and was just really nice. Thank you Loughborough urgent care centre
Visited October 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great practice and caring staff.
Rated 5 stars out of 5
by Holly - Posted on 09 September 2023
I attended the practice this morning at 8 with dehydration from severe morning sickness, leaving at 12. From the moment I entered triage up until I left with treatment I felt looked after and listened to. This is one of the best experiences I have had at a NHS facility, Thank you for an excellent service, you're all doing a great job.
Visited September 2023
Loughborough Urgent Care Centre has not yet replied.