Harold Wood Polyclinic
The Drive, Harold Wood, Romford, RM3 0FEContact details and opening times
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Reviews
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Review titled Receptionist make an error on disabled pt 13/6/23
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
I have had cancer surgery recently and came in for an ear infection problem. Receptionist and nurse practitioner made a mistake firstly by not booking me and giving me a piece of paper because they were they were on lunch. They called me once apparently but because I’m deaf and have an ear infection they did not bother finding out where I was even though I was sat outside. They called me once and then said I had to wait 6 hours to see the GP even though the board said 2 hours then changed to 4 hours. Absolutely useless staff they appear to not understand how to treat disabled staff. This is conducive for an environment where law suits will arise. Absolutely shocking - I left eventually after 3 hours and no outcomes (even the current doctor saying I needed to see the night doctor - everyone seems to want to do no work). They were trying to get me to go A and E to palm me off - absolutely useless this service is. Not sure why I pay tax for this?
Visited June 2023
Review titled Harold Wood Polyclinic
Replied on 15 June 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust