Harold Wood Polyclinic - Ratings and reviews
Reviews
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Review titled Shambles
Rated 1 star out of 5
by Keith Smith - Posted on 26 November 2023
I was given someone else's prescription they called me on the bus I was nearly home so I was not impressed when I was told I had to go back abysmal embarassment
Visited November 2023
Review titled Harold Wood Polyclinic
Replied on 05 December 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01268 394440. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.btuh@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Extremely a great practice
Rated 5 stars out of 5
by Colin Back - Posted on 05 December 2023
Even though I had waited for 23 minutes to register at the reception, and even had a queue jumper, (of which I did not mind, as she looked like she was in pain, and I was brought up with women and children come first), I had only sat down for about 3 minutes and then I was called in for my x-ray , and they were so polite and treated you as a human being and not just as a number, and had checked and answered all my questions, I fully recommend this service, even though it has had some very bad reviews, but let's face it every thing has its up and downs, its just the way of life, sorry for the rant, but that is what I have experienced, so well donetotheteam (you all should get a pay rise)
Visited November 2023
Harold Wood Polyclinic has not yet replied.
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Review titled A long wait...
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2023
Attended the ultrasound department at Harold Wood polyclinic on 15th Oct for a scan on my wrist. Despite the slightly disconcerting request to take off my socks and shoes ( eventually identified it was my wrist to examine ) scans were taken and I was advised the results should be with my doctors in a couple of days. 30th October and the surgery is still waiting for the ultrasound results. Lets hope its nothing serious eh..In for a long wait.
Visited September 2023
Harold Wood Polyclinic has not yet replied.
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Review titled Useless waste of tax payers money
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Ineffective reception staff tool information in correctly- appalling service from treating practitioners unable to explain circumstances/need. Required stitches out told 4 to 6 hour wait and make an appointment. Advised stitches need to come out in 6 days told you will have to wait for appointment- attitude appalling manner appalling.
Visited July 2023
Review titled Harold Wood Polyclinic
Replied on 21 July 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01268 394440. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.btuh@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Pathetic Polyclinic
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
I was referred to Haroldwood polyclinic by 111 and given an appointment .I reached on the time but after reaching their I was asked to go to some other hospital as they don't work after 10 and they don't have specialization. I was in immense pain but the staff was not helpful and didn't care about my pain.Instead they started complaining about 111 and started saying they are not doing their job properly. To be honest as a patient I don't care where the communication gap is but Harold Wood Polyclinic doesn't care about the patient or their health and their main focus is to put blame 111 for not doing their job properly.
Visited June 2023
Harold Wood Polyclinic has not yet replied.
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Review titled Receptionist make an error on disabled pt 13/6/23
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
I have had cancer surgery recently and came in for an ear infection problem. Receptionist and nurse practitioner made a mistake firstly by not booking me and giving me a piece of paper because they were they were on lunch. They called me once apparently but because I’m deaf and have an ear infection they did not bother finding out where I was even though I was sat outside. They called me once and then said I had to wait 6 hours to see the GP even though the board said 2 hours then changed to 4 hours. Absolutely useless staff they appear to not understand how to treat disabled staff. This is conducive for an environment where law suits will arise. Absolutely shocking - I left eventually after 3 hours and no outcomes (even the current doctor saying I needed to see the night doctor - everyone seems to want to do no work). They were trying to get me to go A and E to palm me off - absolutely useless this service is. Not sure why I pay tax for this?
Visited June 2023
Harold Wood Polyclinic has not yet replied.
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Review titled Contact detail dont work
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
I have a simple question, can I get a walk in X-ray referred by my GP at this clinic as listed on NHS web site, but no way of contacting them and phone number on wed site is incorrect!!!!
Visited April 2023
Harold Wood Polyclinic has not yet replied.
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Review titled Great oractice
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2023
Although we had to wait nearly three hours the staff were extremely helpful and it put our minds at rest. Couldn’t have wished for a better team thank you.
Visited April 2023
Review titled Harold Wood Polyclinic
Replied on 17 April 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Staff on reception rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Staff on reception rude and unhelpful, waited 4.5hrs just to be seen, then more waiting, so many of the staff there are walking around with they coffee cups and not seeing patients till they want to… I will never be going back there.. Orsett Hospital minor injuries unit is a lot more professional and helpful!!!
Visited April 2023
Review titled Harold Wood Polyclinic
Replied on 11 April 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please email the PALS team at bhrut.pals@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled X-Ray & Reception
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
I attended the polyclinic last Wednesday for an x-ray. I queued up at reception for around 10 minutes to be told that their x-ray machine was broken. Out of common courtesy, it would have been far easier if there were notices or signs displayed at reception and at the entrance to the building clearly demonstrating this. Rather than a receptionist who has no interest stating it has nothing to do with her it is B H R Trust. Great patient care...Not!!
Visited March 2023
Review titled Harold Wood Polyclinic
Replied on 07 March 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please email the PALS team at bhrut.pals@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion