CHEC Coventry
3 Orchard Court, Binley Business Park, Harry Weston Road, Coventry, CV3 2TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not a great community service
Rated 1 star out of 5
by Ian Burns - Posted on 16 May 2024
I was asked to attend the Coventry branch of Community Health Eye Climic over the phone after being referred by Specsavers in Leamington for an eye condition. After spending over £60 in taxis for the round trip to its branch in Coventry, I had a photograph taken of both of my eyes in less than 3 minutes before being told I could go home. In addition I was kept waiting for more than 20 minutes for my appointment which was conducted by an over-brusque operator who did not take the trouble to explain the procedure in advance, and barely spoke more than a few words to me. I do not consider this as a good service as the photographs could easily have been taken at the Machen Eye Unit at Warwick (which I have attended previously) or at closer branches of Community Health Eye Clinic (which I have subsequently found to exist) at much less expense and inconvenience to me. The organisation is promoted as 'Healthcare for Local People' but I do not feel I have received good service from them. A little more consideration for someone suffering sight loss is not too much to expect from such an organisation.
Visited May 2024
Review titled CHEC Coventry
Replied on 20 May 2024
Dear Ian Burns, Thank you for your review. It is never our intention for our patients to deem the outcome from our service as negative. We do however appreciate your comments and will take them on board to ensure we continually improve patient experience. Where patients have multiple appointments, we will always aim to book these on the same day and location, however it may not always be possible and this will always be communicated to our patients at the time of booking. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please feel free to email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Professional Service
Rated 5 stars out of 5
by Lesley Nason - Posted on 12 April 2024
From walking in a being met by friendly receptionists to the surgeon who did my eye op, you are made welcome. everything is explained and you are treated with respect. Brilliant, brilliant, brilliant. 5 star service
Visited April 2024
Review titled CHEC Coventry
Replied on 20 May 2024
Dear Lesley Nason, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and welcoming, ensuring a patient’s journey to run smoothly for them. WE hope all went well with your procedure. Best wishes CHEC
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Review titled Nearmiss Incorrect treatment
Rated 3 stars out of 5
by Peter Chimkupete - Posted on 17 April 2024
I was referred by my optician for correction of eyelashes which irritate my eyes. When I arrived for my appointment I found that I had been scheduled for laser treatment. When I asked what it is I was told that it is performed to treat the lenses of patients who previously had cataract removal surgery. I then informed the clinician that I hadn't had any cataract surgery. They then reviewed my notes and confirmed that a wrong procedure had been requested for me. If I had just accepted treatment and not asked what it was for my eyes could have probably been damaged. I was subsequently booked for a consultation on a different date and had to go back home. I had driven all the way from Warwick to Coventry for this. Besides wasting my time and money this near miss could have cost me my eyesight. I wonder if my details had been swapped with another patient's who really required laser treatment.
Visited April 2024
Review titled CHEC Coventry
Replied on 20 May 2024
Dear Peter Chimkupete, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided to all our patients, along with ease of access. We are keen to look into this further to understand what has happened and to identify any areas for improvement with our service. So kindly ask you email us on chec.quality@communityeyecare.org.uk providing your full name, date of birth, and postcode. We will kindly await the above.
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Review titled Well at ease
Rated 5 stars out of 5
by Colin - Posted on 20 March 2024
By way of thanks to the staff of chec eye clinic Have a biscuit with your cup of tea as thanks for being so professional but most of all being so nice and friendly I am not the best of patients but the staff were so reassuring and understanding making me feel a bit special . Again, thanks.
Visited March 2024
Review titled CHEC Coventry
Replied on 12 April 2024
Dear Colin, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and reassuring ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled the clinic was very professional
Rated 5 stars out of 5
by carol.g.foster@btinternet.com - Posted on 28 March 2024
I felt that the clinic was very caring. The staff were very friendly and helpful and the surgeons explained the procedure very clearly. The transport that was provided was very efficient and the driver helped to put me at ease.
Visited March 2024
Review titled CHEC Coventry
Replied on 12 April 2024
Dear Carol Foster, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease. Our colleagues strive to be caring, friendly and helpful ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled First Class Clinic
Rated 5 stars out of 5
by Carol C. - Posted on 07 February 2024
I have had several appointments recently with Chec in Coventry. I am very impressed with the relaxed atmosphere, friendliness of the staff, and above all the excellent treatment which I have received.
Visited February 2024
Review titled CHEC Coventry
Replied on 07 March 2024
Hello Carol, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and caring, we always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Great Practice
by Anonymous - Posted on 08 September 2023
I attended at 9.50 for my 10am appointment. - All complete and ready to leave at 11am- from entering building all the services exemplary - if I you could say perfect I would say perfect
Visited September 2023
Review titled CHEC Coventry
Replied on 11 September 2023
Thank you for your lovely review. We are delighted that you are pleased with the service you received from CHEC. We always aim to provide an efficient but personal service to our patients, we always want their journey to run smoothly for them. Best wishes CHEC
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Review titled Wonderful service in Northampton
by Anonymous - Posted on 14 July 2023
I am very impressed with this practice. The nurses and surgeons were wonderful. Wonderful service in Northampton
Visited July 2023
Review titled CHEC Coventry
Replied on 20 July 2023
Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Fantastic service
by Rodney Goodman - Posted on 07 June 2023
It's only the second time I have used CHEC services and I think it has been fantastic. The appointments have been easy to book and prompt. The staff have all been pleasant.
Visited June 2023
Review titled CHEC Coventry
Replied on 12 June 2023
Hello Rodney, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointments. Best wishes CHEC
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Review titled 5 Star service
by Jean Pamela Wheeler - Posted on 26 June 2023
The staff were professional and excellent. The place was clean, the surgery was first class. Thumbs up.
Visited June 2023
Review titled CHEC Coventry
Replied on 27 June 2023
Hello Jean, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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