CHEC Blackpool - Ratings and reviews
Reviews
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Review titled I’m confused
Rated 3 stars out of 5
by Anonymous - Posted on 29 February 2024
I travelled 1 hr for my referral from optician from only last Friday to have what seemed (I stand to be corrected) the same eye test as I had with the optician. . This must have taken 2 minutes at the most to be told absolutely nothing and to come back next week to see consultant. As there was not another sole,about surely having a test and then seeing the consultant in one visit would be much easier for everyone. Now another week of worrying before a diagnosis.
Visited February 2024
Review titled CHEC Blackpool
Replied on 07 March 2024
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, our patients are our utmost priority, and we value all feedback. Upon referral we do not always receive the most recent test results, therefore our clinicians may ask for these to be completed again to ensure they have the most up to date results to provide the correct care for a patient, we apologise for any inconvenience caused. Should you wish to discuss any concerns further please do not hesitate to contact us on chec.quality@communityeyecare.org.uk or call us on 0344 2646 4160.
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Review titled Excellent service
Rated 5 stars out of 5
by Elizabeth Davey - Posted on 20 January 2024
From being referred by my optometrist only 10 days ago I had my first cataract removed yesterday and this morning my sight is amazing! The clinic is run efficiently and the team is helpful and friendly. I felt confident with my surgeon after being apprehensive. I’m now looking forward to getting my other eye treated! Thank you to all staff.
Visited January 2024
Review titled CHEC Blackpool
Replied on 26 January 2024
Dear Elizabeth Davey Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and helpful ensuring a patient's journey runs smoothly for them. Best wishes CHEC
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Review titled Caring and efficient
by PaulM - Posted on 06 September 2023
Convenient location, speedy and efficient service with caring staff who take the time and trouble to explain the procedure and answer any questions.
Visited September 2023
Review titled CHEC Blackpool
Replied on 11 September 2023
Dear Paul, Thank you for your positive review. we are delighted you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and informative. We always want a patient's journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent service
by Robert Rainbow - Posted on 10 August 2023
Very helpful and efficient staff. Excellent service, I was kept informed of what was happening. Lovely clinic.
Visited August 2023
Review titled CHEC Blackpool
Replied on 11 August 2023
Dear Robert Rainbow, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly, efficient and informative ensuring patients are well informed about their care and appointments. We always want a patient journey to run smoothly for them. Best wishes CHEC
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Review titled Absolutely brilliant
by Anonymous - Posted on 31 August 2023
I am attending the CHEC clinic in Blackpool for treatment and have found the service to be absolutely brilliant. Timings have been good and i have had no problems at all. It has been a pleasure.
Visited July 2023
Review titled CHEC Blackpool
Replied on 06 September 2023
Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. We always want a patient's journey to run smoothly for them. Best wishes CHEC
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Review titled 5 Star Service
by Susan Stead - Posted on 28 July 2023
The staff at CHEC Blackpool were professional. The place was clean and the service was absolutely brilliant.
Visited July 2023
Review titled CHEC Blackpool
Replied on 31 July 2023
Dear Susan, Thank you for your lovely review. We are delighted you are happy with the service that you have received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Waste of time
by C Dutton - Posted on 11 July 2023
I thought that I was going to be fully treated. I was assessed and told that the procedure wasn’t done there and I would have to have a further appointment in Preston What I don’t understand is that in order to make my appointment on line I was given a choice of dates and time. I chose the earliest appointment at Blackpool in the belief that I would have the required treatment which my optician had referred me for. I was told during the appointment that this is not done at Blackpool. Your referral system is not fit for purpose causing unnecessary patient visits and wasted appointments. I have no complaint with the staff or the smart new clinic. My complaint is about the referral system.
Visited July 2023
Review titled CHEC Blackpool
Replied on 26 July 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We value all feedback, and our patients are our utmost priority. It is not uncommon for a doctor to examine a patient and then request additional diagnostic tests to gather the necessary information to make an informed diagnosis in the interest of providing the best care for a patient. We wish to assure you that all appointments are booked in line with patient needs. Should you wish to discuss any options available for you to book your future appointments you can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled impossible to deal with
by Andy Scott - Posted on 10 August 2023
Have tried many times to contact about an Eye review, examination etc later in August. they are impossible to contact without codes etc that they have never given me. I have a letter from them confirming date/time of review in 30/08, but cannot contact them on phone numbers provided cos it is a digital service requiring codes and so leaves you hanging. I am a 70 yr old pensioner, and my eyes are deteriorating, and giving me great concern, but I feel completely helpless because of their system's refusal to take calls. What patient care?
Visited July 2023
Review titled CHEC Blackpool
Replied on 15 August 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you we expect high standard care to be provided to all of our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel concerned and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you require our contact details these can always be found on our website. You can discuss your appointments by calling our bookings team on 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Marvellous Experience
by Carol - Posted on 10 July 2023
I attended for my laser treatment, it was a marvellous experience. I was very nervous and a bit worried, but the lady that carried out the treatment put me right at ease and we were laughing. It is such a relaxed atmosphere.
Visited June 2023
Review titled CHEC Blackpool
Replied on 11 July 2023
Hello Carol, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Excellent Service
by Kathryn Jurin - Posted on 07 June 2023
Very helpful and always clean. Very friendly and efficient. Excellent service, staff very attentive, nice and clean, couldn't fault. All very friendly and helpful, kept informed about what was happening. Office staff always helpful.
Visited June 2023
Review titled CHEC Blackpool
Replied on 12 June 2023
Dear Kathryn, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC