North Bristol NHS Trust - Ratings and reviews
Reviews
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Review titled Speaking to Doctors about patients
Rated 5 stars out of 5
by Ginny Brink - Posted on 23 April 2024
A family member of mine is currently in Southmead Hospital. I am their only next of kin and have consent to represent her. I have tried and tried to speak to a Dr about their care plan. I’ve rung early morning, mid morning, afternoon and evening and left my name and number. But I am unable to get to talk to anyone because no one answers the phone. As I don’t live in Bristol and will be responsible for their after care, it’s really important for me to get up dates and understand the treatment plan. Additionally the patient has limited understanding of health care, which is partly how they got so sick before being hospitalised. So it’s key for me to be clear about the situation.
Visited April 2024
Review titled North Bristol NHS Trust
Replied on 23 April 2024
Dear Ginny I am sorry to hear of your experience, please get in contact with the PALS team on patientadviceandliaisonservice@nbt.nhs.uk or by calling 0117 4144569 and we will do our best to help. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Thanks so much for great care
Rated 5 stars out of 5
by Tracey - Posted on 06 March 2024
Please convey my thanks to the surgical, nursing, anaesthetic and the operation department practitioner team who looked after me so well on Monday when I went in for my gallbladder surgery at Southmead Hospital. I was very nervous and put at ease with laughs and banter. It did me the world of good! I would also like to pass on my thanks to the staff on ward 7b who took care of me overnight.
Visited March 2024
North Bristol NHS Trust has not yet replied.
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Review titled Very impressed
Rated 5 stars out of 5
by Shaun Packer - Posted on 26 July 2023
I would like to say a big thank to the staff at Southmead Hospital, from my arrival at reception to surgical procedure and the after care of the staff on the ward 26 B was just brilliant ! There care and patience was beyond anything I had experienced on previous Hospital visits . Big thank guys much appreciated
Visited July 2023
Review titled North Bristol NHS Trust
Replied on 26 July 2023
Dear Shaun Thank you very much for taking the time to leave such lovely feedback. I am pleased to hear that you had a positive experience and I will ensure that the team involved with your care hear your kind words. I hope that you continue to recover from your procedure and wish you well for the future. Leanne Malpas Complaints Manager
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Review titled Massive thanks to theatre and medirooms staff for great care
Rated 5 stars out of 5
by Tracey - Posted on 23 November 2022
I had an Achilles tendon repair surgery on 21 November and was apprehensive, but need not have worried. I wasn't sick after the general anaesthetic which had been a big fear and I came round quickly as the other fear was I wouldn't wake up at all. I was kept in overnight because of a minor issue with mobility and being unable to go to the bathroom, but the staff were kindness and patience itself. The mediroom nurses, health care assistants, the surgeon, anaesthetist, physiotherapist and occupational therapist were informative, kind, encouraging and patient, and a big shout out goes to the nurse who encouraged me to practice with my crutches to the bathroom (almost every hour during the night as it turned out!) Now I'm home, still hate the crutches, but I'm managing and the equipment I was lent for the bathroom has been a massive help. I can't wait to get my weight-bearing cast and brace, though! Thanks so much again.
Visited November 2022
Review titled North Bristol NHS Trust
Replied on 24 November 2022
Dear Tracey I am so pleased to hear that you had such a good experience while going through a scary time. It is good news that you are recovering well, and I hope this continues. Thank you for your kind words about the team that looked after you, I will ensure that they are passed on to the people involved. With best wishes Leanne Malpas Complaints Manager
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Review titled Superb hospital and post-care treatment
Rated 5 stars out of 5
by Renee's son - Posted on 04 February 2023
My mother was admitted to Southmead following a collapse/seizure after being discharged from the Nuffield for a hip replacement operation. From resuscitation, through to Intensive Care, a mixed care ward, a step down ward, discharge to home, home mobility equipment providers, Sirona home care and reablement services, her treatment was consistently and unequivocally superb. Every single individual staff member, from cleaning staff to catering, nursing, therapy and consultants, was utterly professional and caring, every step of the way. You'd never know there was a funding and resourcing crisis in the NHS, so dedicated were the staff. My mother doesn't remember much of her stay at the hospital, because she was very poorly indeed when she was admitted, but she's well on the mend thanks to the unstinting care she received. Your staff are a credit to the profession.
Visited October 2022
Review titled North Bristol NHS Trust
Replied on 06 February 2023
Dear patient Thank you so much for taking the time to send these kind words. All of the teams are working incredibly hard under unprecedented pressures and I am sure this will give a well need lift of spirits. I am delighted to hear that your Mother is on the mend and I truly hope she continues to recover well. With kind regards Leanne Malpas Complaints Manager