King's College Hospital NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Terrible waits, poor practice and unsuitable clinic
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Attended A&E with possible ankle fracture and worried about having blood clot symptoms. Took 7 hours to be seen by a nurse who told me my details had been taken down wrongly and that I needed to see an ENT instead. 2 hours longer than person who checked in at same time also with ankle problems. No staff at reception to give updates since provision privatised, quite worrying as I was on my own if I’d felt faint no-one would be there. Signs on boards said injury waits were 2.5 to 3.5 hours but clearly wrong. Nowhere in clinic to get food if you’re on your own without potentially missing your slot. Other patients treated poorly. One chemo patient at risk of sepsis was sent to wrong department only realised when his wife complained. Utter chaos, and I’ve not even been sent for an X-ray yet over 8 hours after coming…
Visited July 2023
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Today's blood test was pleasant
Rated 3 stars out of 5
by Anonymous - Posted on 20 July 2023
I went in early for a blood test. The nurse explained that he was a student. He carried out the task perfectly well and I was left happy. What I need to also comment on is that at the main entrance there is a generous supply of facemasks left on display for the general public. The masks have no protective cover to them to keep them virus-free from passing coughs and sneezes; I thought that was unbelievable. Hope someone does something about this.
Visited July 2023
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Amazing people at paediatric A&E
Rated 5 stars out of 5
by Sue - Posted on 31 July 2023
We bought my son in at 8am 29.07.23. We had been to urgent care and another a &e the night before and they had told us to come to kings the following day. It had already been a very long night and my 10 Yr old was exhausted. We were seen by the nurse quickly but were informed we could have a long wait to see the max fax specialist. During our wait we were twice asked if we wanted tea by a lovely King's volunteer. We were also approached by the health play specialist who was present in the waiting room for the duration of our visit. She was able to give us an update on where the specialist was and how long we might still have to wait... I watched this lady talk to every family who came in... trying to make their experience of the hospital a little better. When we were finally called in to see the specialist a swift decision and treatment (stitches) was recommended. The play specialist joined us for this and spent the time trying to distract both me and my son from the work of the doctor... Noting it was my sons birthday, after the stitches were done a small gift for him was produced and the 3 staff sang him happy birthday... I was absolutely amazed, as was my son, it was so lovely... This is what children's healthcare should always look like... 🥰 An unpleasant start to his birthday made so special by the very, very good and skilled people at Kings paediatric a&e...
Visited July 2023
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Outstanding care and the greatest doctors & nurses
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
Even though the waiting time was extremely long (spent a total of 13 hours in A&E) I cannot fault the amazing care I received from start to finish. All the doctors and nurses listened to me and took me seriously. Even though they were super busy and overworked, they always answered any questions I had, helped me out and were always so sweet to me. The 2 A&E nurses got me a blanket and something to eat and drink. I'm so grateful I saw a doctor who then referred me to the gynaecology team. Turns out a clinic where I first went to prescribed me the wrong antibitoics. I also had sudden headaches and saw the neurologist along with a CT scan. Returning for more scans but I'm so amazed by the care I received, including all the tests and specialists I saw. I feel more at ease now and the doctors & nurses are all angels and superheroes. Thank you so much!
Visited June 2023
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Wonderful care for my husband in Suite 2
Rated 5 stars out of 5
by Jude - Posted on 29 March 2023
We want to thank the overworked staff in Suite 2 yesterday (28th March 2023) for the excellent care that my husband received from all staff in Suite 2 Outpatients Unit. From the lady on Reception, through the Nurse Associate and the Doctor, he was treated with courtesy, friendliness and expertise. You are so appreciated.
Visited March 2023
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Lillian - Posted on 16 March 2023
I had to go to a and e yesterday and I would like to say a big thank you. Care was thorough, caring and communication was excellent. Department was extremely busy as ever and I was there for about 8 hours but this did not affect the quality of care or caring manner of staff. Especially appreciated the staff member making everyone a cup of tea whilst we waited for results even though she was rushed off her feet. Thank you Kings.
Visited March 2023
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Fantastic caring team
Rated 5 stars out of 5
by Dave podger - Posted on 28 January 2023
Hi dr viven and her team in cronic kidney clinic are absolutely incredible They have warmth and are so professional I am delighted to be a patient at this clinic And at a time when i feel really ill and low they have reassured me with there knowledge and fabulous attitude
Visited January 2023
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Excellent staff
Rated 4 stars out of 5
by Rebecca H - Posted on 12 January 2023
Thank you to the staff at the A&E department. I visited on a Saturday afternoon in December and, while the waiting times were obviously long, I was always kept aware of what I was waiting for. More than this, all the staff - from triage to doctor to nurses - were kind, friendly, patient and clear when examining me. I saw this behaviour towards the other patients, as well. The pressure the department was under was clear, and I did end up waiting for about 2-3 hours for blood test results after initial waiting times to be seen (total time from arrival/departure probably 5hrs). But I was kept informed and moved to a quieter and less stressful waiting area. I went expecting long waiting times, frazzled staff and frustrated patients. I saw long waiting times, lovely staff working well under pressure and understanding and patient patients. This isn't to de-value others' experiences, but I wanted to say thanks for my experience.
Visited December 2022
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Pharmacy is appallingly poor
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
The pharmacy needs vast improvement both in terms of the building (it is a portakabin outside the main hospital on Denmark Hill) and in terms of staffing. Patients have to queue outside for a very long time first to give their name/details of their prescription and then have to queue again to receive their meds once the prescription has been processed. These are people who are unwell - they have been in outpatient clinics or A & E and therefore should not have to stand outside in all weathers for such lengths of time. Yesterday I had to wait over an hour to collect a prescription. It was cold and raining - there was no shelter when waiting in the first queue. For the second queue, there was only a small 'shed' to wait in if you had a mobile phone where you could receive a text when your meds were ready. If no mobile phone, you just had to stand in the cold and rain and wait. There was a young mum in front of me with a young child who had been in A & E since 10.00 that morning having been sent there by her GP. She was waiting for a prescription - this was now 5.45 pm. During the time I was there, several of the staff who were behind the counters left - presumably because their shift had finished. By the time I collected my prescription, there was only one person on duty out of a possible 5 - but the queue outside was still the same. Clearly staff have to finish their shifts but the hospital management should also recognise that the pharmacy needs to be adequately staffed. I hope everyone who has experienced long waits uses the feedback tablet located just inside the door of the pharmacy - however I suspect not. Most people were just glad to have got their meds and be on their way. I am appalled that Kings thinks this is an acceptable - or even a humane - service.
Visited November 2022
King's College Hospital NHS Foundation Trust has not yet replied.
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Review titled Vascular Surgery Managers Sees Numbers Not People
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
Last year I had a surgery at the Vascular Lab and didn't go well. Since February 2022 my leg hurts daily and some days are hard. I managed to get an appointment with the surgeon in early August; and today I was eagerly going to meet him again to discuss what to do next. Then my appointment got cancelled at last minute and I was re-booked in 3 months time. The secretary told me that it was the managers decision to cancel today's appointments in the clinic and that there aren't free bookings until February. I am feeling frustrated because my pain is daily and these managers just condemned me to 90 extra days of pain. As it's not they that are suffering and in pain, it's easy to play and juggle with others discomfort where patients are numbers and not people.
Visited November 2022
King's College Hospital NHS Foundation Trust has not yet replied.