George Eliot Hospital NHS Trust - Ratings and reviews
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Veronika - Posted on 06 April 2024
We visited A&E on Saturday morning with my 2 year old daughter. The waiting time was about an hour. All staff was very nice and helpful. The doctor fixed my daughter's pulled elbow and explained everything clearly. Great service!
Visited April 2024
Review titled George Eliot Hospital NHS Trust
Replied on 19 April 2024
Dear Veronika, I hope your daughter is feeling better. Thank you for taking the time to tell us about your experience in A&E and I'm so glad that the doctor explained everything clearly. It's so important. I will make sure your experience is shared with the A&E staff team - I know this will make their day. Best wishes, Becky Head of Patient Experience
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Review titled Potentially dangerous experience
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
I visited A&E after being sent there by my GP due to a mental health crisis. The triage team did an excellent job. However, the person I saw from the acute mental health team was not at all helpful. In fact, they were potentially dangerous in that the comments they made were inappropriate and upsetting. They didn’t listen to my story or history, they made a lot of assumptions without giving me space to clarify, and they shared far too much of their own story and issues. Had I been in an even more vulnerable mental state at the time, their actions could easily have pushed me into dangerous behaviour. In the end, they did agree to refer me to the home treatment service for mental health, but seemed to think this was unlikely to help. Having seen that team this morning - they were excellent, professional, compassionate, and provided the necessary support.
Visited April 2024
Review titled George Eliot Hospital NHS Trust
Replied on 19 April 2024
Thank you for taking the time to write about your experience. I'm so sorry to read that the acute mental health team did not help you and in fact, added to your distress. You should have been listened to carefully and treated with sensitivity and empathy and I'm very sorry this wasn't the case. It's reassuring to hear that the home treatment service was able to provide the support you needed and I hope you are recovering well. I will make sure that your experience is shared with the team and used to improve the service they provide. If you would like to talk to me about this please contact pals@geh.nhs.uk and ask for Becky. Best wishes, Becky Head of Patient Experience and Volunteering
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Review titled Great kindness and a cheerful approach
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2024
I'm a volunteer who takes patients to hospital and other medical appointments. I took a gentleman, 87 years of age, in for an MRI scan late on Saturday afternoon. Despite being disappointed that she and her colleague hadn't seen any patients that afternoon ( they had failed to turn up for appointments...how frustrating and costly is that?!!), the clinician was friendly, caring, funny, and very respectful of her patient, taking notice of his disabilities. Both he and I were very impressed by the two ladies care and attention, especially as he was a little worried about the procedure . I wanted to highlight this, in contrast to many uncomplimentary reviews that are written, usually based on the delays in A & E . The NHS is under huge pressure, as we all should acknowledge and it is no surprise that there will be waiting time involved, and occasional poor attention or approach by staff. It shouldn't be forgotten that we might all let standards slip if we were overworked, tired, on a treadmill of shifts..and then not paid at a level appropriate to our life saving skills.
Visited February 2024
Review titled George Eliot Hospital NHS Trust
Replied on 19 April 2024
Thank you so much for taking the time to post feedback about your experience. Thank you also for the time and energy you dedicate to volunteering and helping this gentleman attend his appointment. You are right, it is both frustrating and costly when people don't turn up for appointments and adds to the huge pressures the health service is under. But I am so glad to read that the patient was treated with care and that the staff were respectful of his disabilities. I will make sure your feedback is shared with the MRI team. As you rightly highlight, compliments are rare and will mean the world to this team. Best wishes, Becky Head of Patient Experience and Volunteering
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Review titled Feel like a nuisance
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2024
When elderly patients are in a ward it would be helpful for relatives to know who they can ask for information and updates. At present, it seems to be a system of referring you to staff who view you as a nuisance for asking them. We are only asking out of concern for people we love. We understand that staff are busy and under pressure but some compassion and appreciation for how worried and concerned we are would go a long way.
Visited January 2024
George Eliot Hospital NHS Trust has not yet replied.
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Review titled Unacceptable waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 17 August 2023
Someone very close to me has been referred to see the neurologist at gewith what is expected to be a very serious diagnosis , this referral was done in May 2023 the appointment has arrived for 17th april 2024 yes 2024, you cannot begin to imagine the stress this has caused, I just find it unbelievable that something so potentially serious has an 11 month wait, I have alway though ge we’re one of the better hospitals but maybe the care has gone from there too.
Visited August 2023
Review titled George Eliot Hospital NHS Trust
Replied on 21 August 2023
Thank you for posting your concerns. I am very sorry to read of your loved one's stress regarding the appointment delay. Please can you (or the patient) contact our PALS team at PALS@geh.nhs.uk so we can double check to see if your loved one should be on a faster pathway? Best wishes Becky, Head of Patient Experience and Volunteering.
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Review titled Needs improvement.
Rated 1 star out of 5
by Ivor - Posted on 18 November 2023
Despite so many brilliant staff, who are supportive of the National Health Service and its future, I could not recommend this hospital without many changes. During my stay at the hospital, I believe that I was misdiagnosed and I could not understand the main Consultant and other Managers. Glad to be home and independent.
Visited July 2023
Review titled George Eliot Hospital NHS Trust
Replied on 20 November 2023
Dear Ivor, thank you for taking the time to write a review. I believe we have communicated via email about your experience but if you would like our PALS team to call you and offer more support then please contact them at pals@geh.nhs.uk Thank you Becky, Head of Patient Experience and Volunteering
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Review titled Excellent service
Rated 5 stars out of 5
by Katrina - Posted on 10 May 2023
I attended the A&E department this morning at 8:30am with, it turns out a fractured Clavicle bone, I was assessed within 30 minutes and sent to X ray where the diagnosis was confirmed, all was explained what I could and couldn’t do and a follow up appointment was arranged, I was out by 9:30, excellent service thank you.
Visited May 2023
Review titled George Eliot Hospital NHS Trust
Replied on 15 May 2023
Dear Katrina Thank you so much for taking the time to leave feedback about your experience at A&E. I'm glad you were happy with the service you received. I will pass your comments to the A&E team who will be happy to read them. Best wishes, Becky, Patient Experience Manager
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Review titled Staff were excellent.
Rated 5 stars out of 5
by dawn - Posted on 21 March 2023
Called in for an ultrasound, external and internal: a potentially worrying/ uncomfortable/ embarrassing experience. The appointment was in the evening which was very convenient, no waiting, straight in. The two members of staff were fantastic: reassuring, professional , but with a friendly and understanding manner. The procedure was therefore not stressful. I was very impressed. Having had some appalling experiences elsewhere it was a relief to be treated so well
Visited March 2023
Review titled George Eliot Hospital NHS Trust
Replied on 22 March 2023
Dear Dawn, thank you for taking the time to tell us about your ultrasound scan. I'm so glad that the experience was not as uncomfortable as you thought it might be and that the staff were friendly and understanding. I will make sure that your kind comments are fed back to the team. Best wishes, Becky, Patient Experience Manager
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Review titled Breast clinic cancer dept
Rated 5 stars out of 5
by Nina Jagne - Posted on 03 March 2024
What a fantastic,proactive and empathetic team. Every single one of the team a credit to the hospital. I felt safe,,listened to and was never left feeling I was asking too much. The calm nature of the unit/staff made the experience easier to go through. You are all amazing.
Visited March 2023
Review titled George Eliot Hospital NHS Trust
Replied on 19 April 2024
Dear Nina, thank you so much for taking the time to feedback about your experience and for your kind comments. I will make sure your comments are shared with the staff team. Thank you again Becky, Head of Patient Experience.
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Review titled Incredible staff
Rated 5 stars out of 5
by Sian Leggatt - Posted on 05 March 2023
I had to go to the Urgent care unit after coughing up blood; reception staff, clinical care staff, nurses, x-ray, doctors and consultant… every single person I encountered was kind, patient and helpful. I’m not very good at having bloods done so when they couldn’t find a vein, I panicked for the worst. The staff were incredible. So patient and understanding, tried many times all while being sympathetic to my phobia and giving me simple tricks to help them. It ended up being a consultant inserting a cannula but even my assigned doctor stayed with me to make sure I was ok and to reassure me, sharing my relief and gratitude when it was in. I knew it was what needed to happen but everyone totally understood my emotional responses and took them in their stride with good grace and patience. Thankfully it wasn’t an overnight stay and even my discharge nurse removed my cannula while keeping me calm. They explained about my prescription and even advised local pharmacies open late on a Sunday. Aside from the needle phobia, the staff kept me up to date and totally in the loop on why everything was happening and the different outcomes that could occur with pneumonia. Total transparency that kept me at ease and reassured the whole time. A horrible situation for me was made much easier thanks to the incredible staff. Thanks so much!
Visited March 2023
Review titled George Eliot Hospital NHS Trust
Replied on 09 March 2023
Thank you for taking the time to provide feedback, the staff will be pleased to receive this and to know that what they did helped you and made your experience a positive one Chief Nursing Officer, George Eliot Hospital
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