George Eliot Hospital NHS Trust - Ratings and reviews
Reviews
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Review titled Incredible staff
Rated 5 stars out of 5
by Sian Leggatt - Posted on 05 March 2023
I had to go to the Urgent care unit after coughing up blood; reception staff, clinical care staff, nurses, x-ray, doctors and consultant… every single person I encountered was kind, patient and helpful. I’m not very good at having bloods done so when they couldn’t find a vein, I panicked for the worst. The staff were incredible. So patient and understanding, tried many times all while being sympathetic to my phobia and giving me simple tricks to help them. It ended up being a consultant inserting a cannula but even my assigned doctor stayed with me to make sure I was ok and to reassure me, sharing my relief and gratitude when it was in. I knew it was what needed to happen but everyone totally understood my emotional responses and took them in their stride with good grace and patience. Thankfully it wasn’t an overnight stay and even my discharge nurse removed my cannula while keeping me calm. They explained about my prescription and even advised local pharmacies open late on a Sunday. Aside from the needle phobia, the staff kept me up to date and totally in the loop on why everything was happening and the different outcomes that could occur with pneumonia. Total transparency that kept me at ease and reassured the whole time. A horrible situation for me was made much easier thanks to the incredible staff. Thanks so much!
Visited March 2023
Review titled George Eliot Hospital NHS Trust
Replied on 09 March 2023
Thank you for taking the time to provide feedback, the staff will be pleased to receive this and to know that what they did helped you and made your experience a positive one Chief Nursing Officer, George Eliot Hospital
Provided by Care opinion
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Review titled Terrible after care
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2023
Had general in theatre. All staff before and in theatre were fantastic. Having laugh and banter. Really put me at ease. OMG til i got to after care on a ward which was worst experience ever had. After a camera up and down was left with migraine from hell. No one listened to me as i knew how I could solve it. Could hardly open my eyes was put in a half cubicle on a trolley in an open untied gown and left. Other people on that ward had had operations and had been there a few days or longer. Sturn nasty nurse came in, couldnt open my eyes at this point so couldnt see who it was and said you need to drink, lie down and go to sleep. Spoke to me like I was a toddler. I couldnt lie down it made my head worse and head would no way let me sleep. She spoke to me like a child at school. She gave me some tramadol which on an empty stomach just make me sick anyway. When i was sick curtain was pulled round and I was just left. Never felt so neglected. Had to ask twice for a sandwich as diabetic and had nothing to eat for over 24 hours. Could hear all other parients eating a dinner on plates. I was just left behind the curtain. One nurse did turn lights down slightly by my bed to stop glare and i could then here the same very sturn nurse say who has dimmed this light someone could have an accident and turned it back up. No way was it affecting anyone to have an accident. It was only the glare turned down. Couldnt even try n get off trolly as was on a drip and had gown all undone. After 2nd time asking got a sandwich, at this point so sick couldnt eat it so wrapped it and put it in my bag and poured some of water into my sick bowel which id been sick in which was on trolly still full from throwing up. Thought if they think ive eaten and drank i can go home and cure my head which I tried to tell them what I could take to cure it, and wouldnt listen. If not I was going to sign myself out. Coukdnt sit there on a trolley in agony any longer. My candula fell out. Was shouting nurses, no one came couldnt find any button to press. Blood pouring out my hand. Eventually caught a nurses eye through side window onto corridor. When she seen state i was in then she panicked. I had to force myself to get clothes out my bag and pretend I was ok to be let home. I was just about to ring my husband as I was signing myself out when a nurse came with papers and said you can go home now. Had to hold off being sick again til i got in car as they would want me to stay and that was no way happening. was not stopping in that ward any longer. Ive never felt so neglected and spoken to by one particular person like a child as though she couldnt be bothered and I was a nuisance I was there and gave me tablets just to make me sleep as to say one patient less to deal with. From what i can gather without seeing her was one of senior nurses she was one that seemed to have the say in things. If my head wasnt banging and I didnt feel so sick that nurse would have had a few words off me
Visited February 2023
Review titled George Eliot Hospital NHS Trust
Replied on 27 February 2023
Dear patient, I'm so sorry to read about your experience at George Eliot, that you felt neglected and treated like a child. Please can you give me some more details so that I can investigate this? I'd really like to talk to you if you're happy to talk to me? Please could you contact our PALS team and ask for Becky and they'll put us in touch. You can email PALS at pals@geh.nhs.uk or call 02476 865550. Best wishes, Becky, Patient Experience Manager
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Review titled Staff went above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I attended the George Eliot Hospital for an appointment for blood tests re my high blood pressure. The staff were all extremely kind and supportive and went above and beyond. I was seen bang on my appointment time and can’t thank all the staff enough.
Visited January 2023
Review titled George Eliot Hospital NHS Trust
Replied on 23 January 2023
Dear Patient, thank you so much for taking the time to write your review. I'm glad you found the staff to be kind and supportive and that you were seen on time. I will pass your comments to the team. Best wishes, Becky, Patient Experience Manager
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Review titled Great practice and friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
I was in bed 7, Melly ward from end January to early February. The doctors and nurses were incredibly friendly and went out of their way to ensure I felt welcome and was looked after. They were obviously really busy, but still took the time to ensure everyone on the ward felt welcome. There were some challenging charactors in some of the other beds, and at all time, the staff managed this with significant patience and maintained their friendly approach at all times. I just want to say a huge thank you to all of the staff who looked after me. This is from the doctors to the nurses to the catering staff and the cleaners. All were extremely friendly.
Visited January 2023
Review titled George Eliot Hospital NHS Trust
Replied on 27 February 2023
Dear patient, I hope you're feeling better. Thank you for taking the time to tell us about your experience of staying on Melly Ward. I will pass on your kind words to the staff team. Best wishes, Becky, Patient Experience Manager
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Review titled Amazing care at A&E
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2022
Had to visit A&E with my son who was in significant pain following a rugby injury. Packed on arrival with waits for both out of hours and A&E triage but nurse on entrance kept a watching eye on my son and facilitated the ordering of an XRay and transfer through as soon as possible. Staff throughout very efficient and patient centric and son was quickly assessed, XRayed and discharged. I cannot fault any of the team we experienced- it was patently clear that the pressures on services like this are extreme but care and safety is clearly the priority.
Visited December 2022
Review titled George Eliot Hospital NHS Trust
Replied on 16 December 2022
Thank you for your feedback the A&E and X-ray team will be pleased to hear this Chief Nursing Officer, GEH
Provided by Care opinion
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Review titled 9 months after referral I have received next to no care
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
My review is based on my experience of the gastroenterology unit of Ge hospital. Nine months after being referred to Ge I have a one minute long conversation with a doctor on the phone and one test undertaken. The conversation was so short I had no time to explain my condition and I was left feeling the doctor did not take the time to understand or care about me. The staff that did my test were great, however I had to wait three months for this test and almost another three months for the results. These results would not be given to me on the phone so I was left waiting and worrying. After waiting almost three months my appointment to speak with the doctor was cancelled a week before and moved from November to April. I only got my results after running up again after this and have been given no advice or medication to help me manage my condition for a another five months until my next appointment. At which point no doubt I will have another two minute conversation on the phone with the doctor and be sent for more tests that will be another three months away and then wait another three months for the results. I feel totally let down by the care I have received and left at a loss of what to do. My condition is getting worse and it seems nobody at Ge care. I left trying to get private health care but I can’t afford it, I may have to go into debt to try and get help as my mental is in the gutter from living in pain and anxiety for a almost a year.
Visited December 2022
Review titled George Eliot Hospital NHS Trust
Replied on 23 January 2023
Dear Patient, I'm so sorry to read about your experience, the long waits and cancellation and also that I am late in replying to you. We do care and I'd like to speak to you and find out how I can help. Please can you email pals@geh.nhs.uk and ask for Becky and they will put you in touch. Best wishes, Becky, Patient Experience Manager
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Review titled Amazing care at A&E
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2022
Had to visit A&E with my son who was in significant pain following a rugby injury. Packed on arrival with waits for both out of hours and A&E triage but nurse on entrance kept a watching eye on my son and facilitated the ordering of an XRay and transfer through as soon as possible. Staff throughout very efficient and patient centric and son was quickly assessed, XRayed and discharged. I cannot fault any of the team we experienced- it was patently clear that the pressures on services like this are extreme but care and safety is clearly the priority.
Visited December 2022
Review titled George Eliot Hospital NHS Trust
Replied on 23 January 2023
Dear Patient, I'm very sorry to be late in replying to your feedback. Thank you for taking the time to write this and I hope your son is feeling better. I'm glad you found the staff to be efficient and patient centric. I will pass your kind comments to the staff team. They will love to read your review. Best wishes, Becky, Patient Experience Manager.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2022
Thanks to everyone who helped me , I was referred from out of hours doctor and my only wait was for my blood results.. The care was excellent and hugely improved from when I was there many many years ago. I do have a suggestion for you to please look at - I was asked to return the next day to collect medication from pharmacy, this meant another journey after spending several hours of the night at hospital and being unwell. Luckily my children were old enough to stay home. Also not good for the environment with so many journeys ; and the impact on needing to take time off work. I saw others who had been at Accident and Emergency the previous night too in a similar position. Had to go to pharmacy twice as the medications were not on system the first time , and had to wait around 40 minutes to get it the second time. If the medications were given at Accident and Emergency it can save so much time. Or else a prescription that can be used at any local pharmacy is better for the patients experience. I pay for my prescriptions and would have been happy to pay as usual if this had been available at Accident and Emergency.
Visited December 2022
Review titled George Eliot Hospital NHS Trust
Replied on 23 January 2023
Dear Patient, thank you for taking the time to tell us about your experience. I'm really glad that you were happy with the care. Thank you for your suggestions around collecting medicines, I'm sorry that you had to go to pharmacy twice and had a long wait. I will pick this up with the pharmacy team and do what I can to get this process improved. Please feel free to get in touch with me if you'd like to discuss this further. You can email pals@geh.nhs.uk and ask for your email to be forwarded to Becky. Thanks again, Becky, Patient Experience Manager
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Review titled Amazing Treatment
Rated 5 stars out of 5
by Helen - Posted on 17 November 2022
My Dad had to go to A &E at the George Eliot Monday evening. The care and treatment he received from all staff was outstanding. He had to have various tests, and was very poorly. I want to thank all of the staff who dealt with my Dad, I can't thank you enough for how you treated him. Any time my family members have gone to the A & E department, you've been brilliant every time. I can't thank you enough for your care.
Visited November 2022
Review titled George Eliot Hospital NHS Trust
Replied on 18 November 2022
Dear Helen, thank you for taking the time to feedback about your experience at A&E, I hope your Dad is feeling better. I will make sure that your feedback is shared with the A&E team. Thank you. Becky, Patient Experience Manager
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Review titled Great nursing staff helped me to feel comfortable
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
I attended for a hysteroscopy today and was absolutely dreading it. A lovely woman talked me through getting changed into gown and to get ready on the hospital bed. She was very chatty and sat close to me at my side during the whole process which is an uncomfortable procedure she took my hand and comforted me and helped me time my breathing . I felt relaxed and reassured the whole time and very thankful for her assisting me through and making an unpleasant procedure manageable. I really feel she was so good at her job. The gynaecologist who carried out the procedure had a good manner and got the job done whilst talking to me and showing me the screen. Thank you to all the staff for their compassion and help much appreciated
Visited November 2022
Review titled George Eliot Hospital NHS Trust
Replied on 22 November 2022
Thank you for taking the time to leave feedback the team will really appreciate your comments Chief Nursing Officer, George Eliot Hospital
Provided by Care opinion