Epsom and St Helier University Hospitals NHS Trust - Ratings and reviews
Reviews
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Review titled Excellent experience
Rated 5 stars out of 5
by Adam - Posted on 12 March 2024
I had to visit A&E St Helier unexpectedly on 10.03.24. I was triaged quickly and assessed thoroughly. The doctor ensured I received full assessment for the symptoms I was displaying. My impression while in the waiting room was that all patients were being treated sympathetically and that the process was as efficient as possible with so many people with different ailments to assess. I eventually left the hospital in a better place than when i arrived. Thanks St Helier!
Visited March 2024
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled absolutely brillient
Rated 5 stars out of 5
by Sant Somaiya - Posted on 18 April 2024
We went to hospital on the 20/03/2024 and we were greated by receptionists who were very helpful with a smile on their faces nothing was too much for these two individulas, we were then escorted to the the relevant dept. and then hand over to the folloupstaff who were again so polight and very friendly with full comfort, every person/staff who we came across were so nice and attentive,we were assited us with ease, we have been looked after so well and the all went well. so thank you for being so caring and assisting us with smile many many thanks.
Visited March 2024
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled No appointment
Rated 1 star out of 5
by Donald Fogarty - Posted on 03 April 2024
Our daughter has a mole that’s been referred and we have not been given an appointment or contacted for over 7 months since the referral. This is despite a recent family history of a cancerous mole.
Visited March 2024
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Thank you for great treatment
Rated 5 stars out of 5
by Deborah Smith - Posted on 04 March 2024
I would like to thank the staff in the acute eye clinic at St Helier for the help and care that they showed me recently when I had a serious problem with my eye.
Visited February 2024
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Disappointing..
Rated 2 stars out of 5
by Rob - Posted on 03 February 2024
Great care up to and including operation.. sadly after being transferred from hdu and admitted to general ward the care became non existent .. day staff didn't come to check on me regularly or do OBS...had an issue during the night and no response for 50 mins .. night staff are invisible and non responsive (even though there are 40 plus beds on ward) I was in distress but was unable to get the attention of any staff.. it may as well been self service.. if there are not enough staff to care for the patients then close the ward ... Patient safety should be paramount not a game off chance.
Visited February 2024
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled First Class Service
Rated 5 stars out of 5
by Chris Kirwan - Posted on 03 February 2024
I have recently completed three sessions of shockwave treatment (Lithotripsy) at the Epsom Hospital Urology Department and wanted to pass on my thanks to both the nurses and radiographers for the amazing level of service in both the initial preparation and treatment throughout the session. The nurses made ensure everything was explained and were very professional as well as extremely friendly. The radiographers were also extremely friendly and made sure I was comfortable and check pain levels continually throughout the Lithotripsy treatment. I am pleased to say that following the third session I have passed a number of stone fragments and wanted to pass in my thanks and to relay the fact that their very high success rate has been highlighted in treating a very stubborn kidney stone. Once again thank you to all the staff in the Lithotripsy Department.
Visited January 2024
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Such empathy
Rated 5 stars out of 5
by Theresa - Posted on 22 November 2023
The Bereavement Services at Epsom Hospital are second to none. I cannot express how grateful I am for their compassion, professionalism and kindness. You showed me and my family so much warmth and are continuing to comfort us even though you really don't have to. I cannot thank you enough, the way you looked after my dad and are looking after me now is restoring my faith in human kindness. Thank you so much team (I'm not allowed to say names according to the website but you know who you are) Thank you thank you thank you
Visited November 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Super care
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
I was admitted to Epsom hospital over the weekend 18/19 Nov for a severe asthma attack,I was seen quickly and treated with care and skill and kindness, by everyone I had contact with.. Thanks so much for the great treatment I received.Tess.
Visited November 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Fabulous
Rated 5 stars out of 5
by Christine Rogers - Posted on 10 October 2023
Attended today as I broke my wrist. Everyone was great especially staff in the Urgent Treatment Centre. As I cannot name one specifically the lady that put my plaster on. After gas and air as it was going to be painful to bend it I told her I would not send her a Christmas card. I definitely will she was fantastic. 5 stars for you all
Visited October 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Sally Found - Posted on 05 July 2023
I just wanted to drop you a note to say thank you to the emergency staff Monday night at Epsom. I had a nasty fall Monday evening with nose ,face and hand injuries and other various bruising . The staff I saw were ,without exception, pleasant, ,helpful ,polite and professional. The doctor was great and gave me time and was thorough. The x ray guy was efficient and quick but also pleasant. Yesterday I was sent an outpatient appointment for clinic next week and again the lady involved was very helpful when I phoned her about it. As someone who worked for many years in the NHS I realise the current time is very hard for all but I am grateful to all for my treatment. Best wishes Sarah ( called Sally!) Found
Visited July 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.