Epsom and St Helier University Hospitals NHS Trust - Ratings and reviews
Reviews
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Review titled Fantastic Service
Rated 5 stars out of 5
by Michelle Poole - Posted on 20 June 2023
I had to have and emergency ultrasound under the NHS 2 week rule. I had the ultrasounds done this morning. My appointment was at 10am, I got there at about 9.15am was called into room at approx 9.30am and was out of the hospital by 9.55am. Fom being referred by my GP a week ago through to the ultrasounds being done and also a consultant appt being made for the following Tuesday. I cannot fault the service I have received so far. Thank you St Helier Hospital
Visited June 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Patricia Ainsworth - Posted on 16 May 2023
I recently attended a renal department clinic at St Helier hospital where I received excellent treatment by a clinician and specialist nurse both of whom gave me valuable information and reassurance regarding my condition. They were generous with their time and extremely courteous. I felt reassured and cared. for .
Visited May 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Excellent service!
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
I spent 10 days in the CCU and was really pleased with the care I received! The nurses and care staff were friendly and competent, and the doctors very patient and empathetic. They took the time to explain my condition, treatment options and the next steps. As a pleasant surprise, the food quality was good too :)
Visited May 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by Roger Brown - Posted on 19 May 2023
I recently had a Holep procedure at Epsom Hospital. The treatment I received prior to surgery, surgery itself and aftercare were exemplary. Nothing was to much trouble for the all the persons involved and would like to thank them all.
Visited May 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled MRI
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
I needed to have a MRI today on my shoulder. My one previous MRI experience (not NHS) left me very nervous. The staff at Epsom hospital today were wonderful and helped support me when I was I experienced some panic, but also took me step by step through each scan. Thank you so much, you went so above and beyond to make me feel comfortable.
Visited May 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled The best staff!
Rated 5 stars out of 5
by Helena - Posted on 01 June 2023
We had a long overnight stay in children's ED, followed by a 2-night stay in the children's ward. We were extremely impressed with the staff at this hospital, the doctors were present and keeping a watchful eye on our child. We felt taken care of, safe, respected, and comfortable. Our sons' treatment was well thought out, evidenced, and we were kept informed throughout. We were especially impressed with the discharge process, and the information provided to us on aftercare. We would come back to St Helier's again!
Visited May 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Christopher Burrows - Posted on 04 December 2023
I attended the A&E dept. and after 7hrs with cannula in the arm told it be several more hours before it be likely that I would be seen after and continuing to suffer with chest pains. I ask multiple nurses and finally at 2300 by a extremely rude nurse to remove my cannualar she pulled it out and so I left with a lot of blood no consideration of who I was if I had a clotting issue or not. So I have no idea of what my blood tests started or the end result other than I left at 2300ish after arriving at 1600hrs none the wiser for my chest pains.
Visited April 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Viviennee - Posted on 25 April 2023
I attended A&E department at Epsom hospital yesterday, it said there was a 5 hour wait when we got there. I was checked in and triaged very swiftly and efficiently. I then had a few hours wait but at all times looked after and kept informed by staff. I saw a doctor , had an X-ray saw the doctor again and was discharged. The staff were constantly on the go and extremely busy but at all times I felt cared for and looked after. Very impressed but could see they were all working under pressure. How lucky we are to have such a fantastic and dedicated team in our hospitals. Many many thanks.
Visited April 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Excellent staff
Rated 5 stars out of 5
by Nusrat Qureshi - Posted on 10 March 2023
Spent the night in A&E and was impressed by how kind and caring all the staff are. It was an elderly lady’s birthday and the staff bought her a birthday cake and all gathered round to sing happy birthday to her. Well done to all of them
Visited March 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Compliments to Endoscopy unit
Rated 5 stars out of 5
by Suzanne Robinson - Posted on 30 March 2023
I just wanted to say thank you to everyone in the team who looked after me yesterday during my gastroscopy. The team were very kind and caring from arrival to discharge and this was very much appreciated.
Visited March 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.