Clover City Practice - Ratings and reviews
Reviews
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Review titled Great doctors, but not all receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2024
The doctors I've seen in surgery are absolutely amazing. Especially lady ones i So understanding and very professional. But some of the reception staff I'm scared to talk to as I know i will get attitude of I don't care! I've spoken about this to one of the managers and she was absolutely fantastic, and she managed to sort my query. It's a shame, that some of the staff are not helpful at all.
Visited April 2024
Clover City Practice has not yet replied.
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Review titled Records mishandling and painful registration process
Rated 1 star out of 5
by Naomi - Posted on 06 February 2023
I put in my registration with the surgery in 2022. Around August/September. I didn’t know whether my registration had gone through. I leave super early for work so I didn’t have the time to go keep checking. Then in early February I had a day off and went to check the status of my registration. I was shocked to learn that my registration had not been completed because I needed to confirm whether I have a middle name. This is regardless of the lady who accepted my registration form having scrutinized my form, even making me fill in previous addresses in another country which I was subsequently asked to delete when I came back in February. At this time I was pretty ill and I have completely lost my voice. My form was retrieved (a different lady this time was attending to me) and there was a sticky note saying I was called in October last year to confirm whether I had a middle name. The middle name was included in this question and it was in my documents anyway which is why they knew it was the one - there was no need for the confirmation. The said say I was out of the country and not roaming, so obviously the call didn’t come through. The form was set aside. I did confirm when I went back that yes indeed I had a middle name and that was the name. I was made to delete previous address in the other country this time. Okayish until this point. Obviously I couldn’t book an appointment because I wasn’t registered. Asked how long till the registration is not completed. I was told call us next week on Monday. Which I did. After releasing my name and date of birth a few times, I was told my form could not be found. Basically my registration form, with my sensitive personal data, had been lost. Could I go to the surgery and fill another form? I was at the airport about to leave the country I said I was calling to close this loop but I can’t go. To which the answer was I should go register with a doctor in the country where I am going. Which is ridiculous because I live here. The fact that my form with my information could not be accounted for didn’t seem to be a big deal either. I should just go fill another form. Not even an offer to check more keenly was made. It was just like sorry I put your form in the drawer and it’s missing and this happens sometimes so just come fill another one. To say I am bummed is an understatement. And to run salt onto the wound being casually told to go register with a doctor where I am going (for holiday!).
Visited February 2023
Review titled Clover City Practice
Replied on 13 February 2023
Thank you for your comment - We would like to discuss this further with you. Can you please contact the practice and leave your contact details with the reception team, I would like to discuss this with you in more detail. Kind regards Lucie Moore Operations Manager Primary Care Sheffield
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Review titled Lovely staff trying their best
Rated 4 stars out of 5
by Ashe - Posted on 05 October 2022
First of all, it's important to clarify that I too have problems getting an appointment at 8am. However, it's important to realise some things before you blame people: 1. It's a busy area and it's always going to be busy. 2. The nhs is struggling everywhere, not just here. I do think online appointments would help some people, but it would also mean that slots are booked a lot more in advance. Despite all this, the staff are really lovely. I've been stressed and unsure what to do, and surprisingly the people at reception have listened and really done their best to make things a bit better. This is not at all like my past experiences where receptionists would just tell me to make an appointment with a doctor and that's it. They're kind, they smile and they're human. Yes it can be a bit busy, but the staff are wonderful and I know I've chosen the right practice since it feels like everyone cares, all the way down to the people at the front desk.
Visited October 2022
Review titled Clover City Practice
Replied on 12 October 2022
Thank you so much for your kind words. I have shared with the team and they appreciate you taking the time to provide feedback. Kind regards Kiz Haigh Head of Primary Care | Primary Care Sheffield
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Review titled Website of Clover City Practice
Rated 3 stars out of 5
by Anonymous - Posted on 27 June 2022
I cannot find the website of your practice on the NHS. Please update your website link on the NHS. Thank you
Visited June 2022
Review titled Clover City Practice
Replied on 29 June 2022
Thank you for your comment. We have investigated the issue raised and you are correct the website address was not detailed on https://www.nhs.uk/services/gp-surgery/clover-city-practice/Y05349 We have added this now and checked that the link is working correctly. Thanks again for highlighting to us. Kind regards Kiz Haigh Head of Primary Care |Primary Care Sheffield