Sandy Lane Surgery
Sandy Lane Health Centre, Sandy Lane, Rugeley, Staffordshire, WS15 2LBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent team and service
Rated 5 stars out of 5
by Caroline Morris - Posted on 22 May 2024
Person centred appointments. Friendly caring staff in all departments. Excellent care by the nurse and escalated me quickly to a Dr when concerned. Dr's list was behind so another Dr had finished his list so offered for me to see him rather than wait. He was knowledgeable understanding, professional and listened. Acted immediately referring me to the hospital. The team is great and my experience from my first call onwards was a excellent patient experience. Thank you
Visited May 2024
Review titled Sandy Lane Surgery
Replied on 23 May 2024
Thank you for sharing details of your positive experience. It's so rewarding to us all as a Team to know when patients are happy with our Service.
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Review titled Staff member was a star
Rated 4 stars out of 5
by Anonymous - Posted on 29 May 2024
I would like to say how lucky the team at the surgery are to have this staff member. She went above and beyond to help me with resolving prescription issues. She was very understanding, persistent, discrete and gained a positive resolution for all.
Visited April 2024
Sandy Lane Surgery has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Sandra Malkin - Posted on 07 May 2024
I had to call the surgery for my 92yr old mother in law, the lady who dealt with me was wonderful, she was waiting for me at the door with a wheelchair, helped me get her into the chair and down to the surgery , kept checking we were alright, then phoned round pharmacies to locate the medication we needed. She was excellent, a credit to the surgery, she made a very difficult situation much easier.
Visited April 2024
Review titled Sandy Lane Surgery
Replied on 23 May 2024
Thank you very much for taking the time to post your feedback. We are very pleased to hear of your positive experience.
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Review titled Satisfied
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2024
Back in December I received excellent care for a ongoing problem I have , I was given the correct medication to help with the problem. I had no trouble getting a GP appointment.
Visited December 2023
Review titled Sandy Lane Surgery
Replied on 29 April 2024
Thank you for taking the time to post your review. We are delighted to hear that your recent experience was positive.
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Review titled Great care and support
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
A very positive experience with the surgery. Went for a test which I was dreading and the nurse was superb. She was professional and efficient but most of all kind and caring. She explained everything that would happen and gave me the time I needed to cope with the procedure. She did so with compassion and humour and I am so grateful for her skilled nursing. Thankyou
Visited January 2023
Review titled Sandy Lane Surgery
Replied on 03 May 2023
Thank you for taking the time to post your review. We are delighted to hear that your recent experience was positive.
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Review titled Where are they?
Rated 2 stars out of 5
by Anonymous - Posted on 13 December 2022
Opening hours confirmed as 8am to 8pm, on a Tuesday. Ring at 4pm, closed. Promised prescription to be sent to pharmacy that has antibiotics we need, not done.
Visited December 2022
Review titled Sandy Lane Surgery
Replied on 03 January 2023
Thank you for your feedback. We are really sorry to hear that you had an unsatisfactory experience. One afternoon a month all practices in the area close for protected learning time. This happened to be on the 13th December when you were trying to contact the surgery. We do ensure our phonelines state this and the practice website is up to date with the PLT dates. If you would like us to investigate your concerns further, please email or call the practice and we will do our best to try and help.
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Review titled Lied to & not listened to.
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2024
I rang to make an appointment to see a GP to have some of my medication changed due to side effects. The person on the phone took ages to find an appointment for me and changed it a number of times while I was on the phone. I asked her to confirm that the person I was going to see would be able/authorised to change my meds and she said “yes”. I even asked her a second time and she confirmed it again. I went to the appointment and found I had been simply booked in for a blood test. Nothing more. I was misled by the surgery and it took a further 3 appointments (totalling 4 absences from work) to finally see a GP who said she would “ask another GP” if I could have my meds changed. She then didn’t update me with the outcome and I had to sit in a phone queue for over 45 min before the receptionist informed me my meds had been authorised. Nothing about this surgery fills me with the slightest bit of confidence. The impression they give is that no one knows what they are doing. Patient communication is appalling or non existent in my case.
Visited November 2022
Review titled Sandy Lane Surgery
Replied on 02 April 2024
Dear Patient, We are sorry to hear about your negative experience. Please contact us via sandylanesurgery@nhs.net to provide us with your details, and to allow us to fully investigate and respond to your concerns.