Summerfield Group Practice
Summerfield Prim Care Ctr, 134 Heath Street, Winson, Birmingham, West Midlands, B18 7ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled ill mannered
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
Called yesterday for a appointment for my mom she had been seen last week and was told if symptoms or medication that was prescribed have no effect to call back in a week for a follow up the receptionist told me to call back the following morning at 8 to get a appointment as there was non left till next week that’s fine I understand the rules and regulations so I call today morning 8 am 15th in line spoke to the Receptionist voiced all concerns related to my moms health ect trying to get a appointment to be told tell her go a&e when her issues are not a accident nor an emergency that she needs to sit in a&e anyhow I said a appointment any time this week with any doctor will be fine she proceeded to tell me today 6:30 I thanked her and was relived my mom goes to the gp tells the receptionist she has arrived and the Receptionist abruptly tells her its not today it’s next week my mom continues and says no it’s today I spoke to you this morning the receptionist remembers the conversation and says no I booked it in next week you should have called at 8 like I told you my mom replied I was on the phone at 8 am and the was a que she interrupts and says well there’s other people calling you know my mom is very disheartened by this situation and this isn’t the first time that the receptionist have acted this way and I’m sure there are many story’s far worse then this one doctor not going to name names doesn’t have a clue how to prescribe medication to a 5 month old I’ll leave this here
Visited May 2024
Summerfield Group Practice has not yet replied.
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Review titled Messed about
Rated 2 stars out of 5
by Anonymous - Posted on 09 February 2024
They had contacted me trying to book the appointment not realising that it had already been booked. I confirmed with them that my appointment was for 4.30 pm on the telephone and drove to the practice. I was on time and confirmed my appointment with the member of staff on reception. She told me the doctor would see me soon. I waited an hour, watching numerous other patients see the doctor. I went back to the reception and was told my appointment was not until 6.30pm. I was unable to wait and had to leave.
Visited February 2024
Summerfield Group Practice has not yet replied.
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Review titled Great practice and amazing service
Rated 5 stars out of 5
by Mandeep - Posted on 07 October 2023
I highly recommend this practice. Always able to get an appointment when needed and never had any problems. Reception staff is very kind, caring and helpful.
Visited October 2023
Summerfield Group Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Ouests Narcisse Bolet - Posted on 16 October 2023
Receptionist was very patient and calm I was shouting and frustrated.she was listening ti mt patiently. She manged to calm me down and resolved my situation. I was seen by Gp n the end who also demonstrated kindness, patience and helpfulness ans compassionate. He also ook his to explain my concern and did the right referral with my follow up appointment.
Visited October 2023
Summerfield Group Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2023
Amazing attention to detail from all staff. Great service, with a quick and smooth experience. The receptionists were exceptionally kind and helpful.
Visited September 2023
Summerfield Group Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
Amazing staff, always able to get an appointment when needed. Doctors at the practice try their hardest to sort out my issues.
Visited August 2023
Summerfield Group Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
Summer Field Group Practice, it’s very very good gp I’m very happy with all doctor and all staff GreatI have long time is this gp I didn’t see any problem I’m very very happy thank you
Visited August 2023
Summerfield Group Practice has not yet replied.
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Review titled Clean and professional
Rated 5 stars out of 5
by Mr Mahi - Posted on 25 August 2023
I join the practice since it open many years ago as my previous practice became hard to reach. Since then, I have never had an issue with booking appt, seeing the doctor and getting general help over the phone. I have always been treated with respect and care, just want you need when you’re not feeling well. The doctors have looked after me and given me every opportunity to explain my problems and discuss treatment, keeping my best interest at heart. I recommend this practice to anyone looking to join. The practice itself is clean and maintained well.. 5 star all around.
Visited August 2023
Summerfield Group Practice has not yet replied.
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Review titled Best experience ever
Rated 5 stars out of 5
by Jeziel John - Posted on 08 February 2023
I would not change my GP practice even if I had to travel from across the country. Great service. Staff is lovely and help to the best of their capacity.
Visited February 2023
Summerfield Group Practice has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2022
Rang the surgery and after being 59 minutes on the phone came to speak to reception and she answered and then put the phone down. I rang back and put on number 52 waiting. Reception need to training in curtesy in answering phones.
Visited November 2022
Summerfield Group Practice has not yet replied.