East Midlands Ambulance Service NHS Trust - Ratings and reviews
Reviews
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Review titled Really good tesponsivecservice
Rated 5 stars out of 5
by Jack McConnochie - Posted on 16 April 2024
Phoned 999 requesting ambulance for my wife who was in AF, struggling, and needing urgent medical care. Telephone responder was good listener, and assessed the situation quickly and accurately. Within 4 minutes of my call ending an ambulance was at the door. Caring and very professional response by both members of the ambulance team. My wife was then blue lighted to LRI where the medical intervention was quick, caring, and again totally professional, and effective. We cannot thank the NHS enough and are grateful we are blessed with such a good Health Service.
Visited April 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 17 April 2024
Dear Jack Thank you for taking the time to share your feedback with us at East Midlands Ambulance Service. I hope your wife is feeling better. The call has been located and your lovely message will be shared with the call taker and crew. An extract will also be included in our staff e-magazine. I wish your wife the best for her recovery and thank you again for contacting us. Kind regards, Patient Experience Team
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Review titled Quick response
Rated 5 stars out of 5
by Mary Atkinson - Posted on 16 April 2024
I was upstairs in study. During a Zoom meeting I fainted. It occurred when i suddenly stood up and lifted my lap top to top of filing cabinet then sat down. Zoom friends phoned for ambulance but when it came I already recovered and spoke to responders from open window saying I was ok. As I had fainted in past (heart prob) I knew I was ok and no need for help. Please pass on my thanks to paramedics
Visited April 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 17 April 2024
Dear Mary Thank you for your kind message for our EMAS crew and I am glad to hear you are feeling better. We have located the call and your thanks will be shared with the paramedics who attended you. Best wishes, Patient Experience Team
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Review titled Really Great
Rated 5 stars out of 5
by Wendy Salmon - Posted on 10 April 2024
I was unexpectedly taken to the major trauma centre QMC from Kings Mill hospital with blue light.Two ambulance staff turned up within 5 minutes, they were so friendly and efficient putting me at ease and treated me with respect and kindness. A big thank you to them, they were brilliant!
Visited March 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 10 April 2024
Dear Wendy Thank you for taking the time to share your experience with East Midlands Ambulance Service. I am pleased to hear that the paramedics that responded to the call were 'brilliant'. I hope your recovery is going well. Your kind message will be logged and forwarded to the team who attended you and we will include your thanks in our staff newsletter so colleagues can see the praise shared. Best wishes, Patient Experience Team
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Review titled Kind considerate and courteous sevice
Rated 5 stars out of 5
by Kevin - Posted on 20 March 2024
NHS 111 decided I needed to be assessed and sent an ambulance to my home as I was feeling unwell with shortness of breath and a high pulse rate. Both the Paramedic and his female assistant thoroughly examined me with the utmost professionalism and were able to put my mind at ease. They were kind, considerate, and friendly in dealing with my problem. I simply wanted to say "Thank you" to both the nurse at 111 who first spoke with me, and to the ambulance crew who came and looked after me.
Visited March 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 10 April 2024
Dear Kevin Thank you for your kind words and I am glad you found the team so supportive. I do hope you are feeling better. If you are able to share details (eg your full name, time, date and location for our 999 ambulance response) with our Patient Advice Liaison Service, we'll be able to identify the ambulance crew that responded and pass on your thanks. You can send details to emas.pals@nhs.net. Best Wishes, Patient Experience Team
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Review titled 2 hour response time for severe chest pain
Rated 1 star out of 5
by Mrs Bullock - Posted on 15 February 2024
Call made to request emergency assistance We are both pensioners and I am incapacitated so could not have helped should he have required resuscitation In short my husband who is a type two diabetic was experiencing sudden onset excruciating chest pain and required urgent medical attention We were told that it would be 2 hours before an ambulance was available to attend My husband was panicking and knew he needed more urgent help Worryingly for me he had no option but to drive himself to the AE where he was assisted at the main entrance by two ambulance men who saw he was struggling and took him into AE in a wheelchair where he received various treatments for heart attack. He is now luckily in a stable condition and has been transferred and admitted to another hospital Cardiology department for further monitoring. It is very scary that patients are not being attended to by emergency responders for such serious events. Two hours wait is much to long for suspected cardiac emergencies especially when the wait time should be 18 minutes !
Visited February 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 19 February 2024
Dear Mrs Bullock Thank you for taking the time to share your experience with us. We are very sorry to hear of this situation and that it was felt our service was not of the level expected. We appreciate how frightening it must have been for you and your husband. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the 999 call and investigate this matter further for you, looking into the full details of the conversation from the call. You may contact them leaving a voicemail for a return call on 0333 012 4216 or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Wonderful staff!
Rated 5 stars out of 5
by Chris Foster - Posted on 20 February 2024
I know that sometimes patients are frustrated by delays. But, we need to remember it is a problem of high demand outstripping resources. My husband has had to call on the service twice in the past 24 hours. Both teams were outstanding. They focussed totally on patient wellbeing and reassurance. Their manner was lightly jovial, warm and caring. Just the right mix. Brilliant diagnostic skills too. So thank you to them - and to the organisation for recruiting just the right people and training them to engage with patients so well.
Visited February 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 20 February 2024
Dear Chris Thank you for taking the time to share your kind words with us. We do hope your husband is feeling much better now and we are delighted to hear that our ambulance crews were able to help him in what must have been a scary time for you both. We are very proud of our ambulance crews and are delighted to hear you found both crews that attended "outstanding!". If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crews who cared for your husband and share your lovely words with them. You may leave a voicemail on 0333 012 4216 or email the team on emas.pals@nhs.net. Such comments really keep our frontline crews going in these extremely busy times and your wonderful thank you will really make their day! Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Exemplary Care and Attention
Rated 5 stars out of 5
by Roy - Posted on 11 March 2024
Following my husband's heart failure when he collapsed in The Market Place at Chesterfield, the ambulance arrived so swiftly and performed immediate resuscitation which enabled my husband to be taken to Calow Hospital where he was in the Intensive Therapy Unit for 2 weeks, in the Cardiology Department for 2 weeks and then transferred to Northern General Hospital where he was fitted with an ICD. We will be eternally grateful for the action of the paramedics at the scene. Sincere thanks because without this action my husband would not be at home on the way to what we hope will be a full recovery.
Visited January 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 10 April 2024
Dear Roy Thank you for your message in which you compliment our East Midlands Ambulance Service crew. I do hope your husband is recovering well. If you are able to share details (eg your husband's name, time, date and location for our 999 ambulance response) with our Patient Advice Liaison Service, we'll be able to identify the ambulance crew that responded and pass on your thanks. You can send details to emas.pals@nhs.net. With kind regards, Patient Experience Team
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Review titled Professional and compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
I called emergency services just before midnight on 24 January as I had woken to find my husband unresponsive. I was told what to do whilst awaiting an ambulance in an authoritative but kindly way. The ambulance and other paramedics arrived within 15 minutes and worked professionally on my husband whilst I was supported elsewhere in the house. Sadly they could not save him but I know he received the best chance. They ensured my family were informed and came to be with me and they remained for some time to ensure everything was left in good order. I am grateful to have had so much help so quickly but sadly there was absolutely nothing they could do to save his life. Thank you for being there.
Visited January 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 23 February 2024
Dear Anonymous Thank you for taking the time to share your kind words with us following the sad passing of your husband. We are very sorry for your loss. We are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews and its lovely to hear that you felt so supported by them. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who attended and share your words with them. You may contact them via our voicemail service on 0333 012 4216 or email emas.pals@nhs.net. It is always lovely to receive thank yous but it is particularly special for our frontline crews to hear from people that they have helped at such a pivotal moment in their lives - to know that they have not only helped manage a patient's physical care as best they can, but also supported those around them on scene. We are very grateful that you took the time to post on here, despite what must still be a very emotional time for you and your family. Sending our best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Appalling service to a life threatening emergency
Rated 1 star out of 5
by Michelle Clarke - Posted on 03 January 2024
Had a severe heart attack over 4 hours ago and still no ambulance. Absolutely appalling . My wife asked for advice on how to look after me while waiting and they wouldn’t help her
Visited January 2024
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 January 2024
Thank you for taking the time to share your experience with us. We are very sorry to hear of this situation and that it was felt our service was not of the level expected. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might investigate this matter further for you and provide more information. You may contact them via our voicemail service on 0333 012 4216 or by emailing emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Excellent
Rated 5 stars out of 5
by Meena Sarasia - Posted on 08 December 2023
Thank you first response officer for coming to see my mum, you were very professional and made us feel confident that mum is okay Thank you for helping our ambulance service
Visited December 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 January 2024
Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you and your mum in what must have been a scary time for you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via our voicemail service on 0333 012 4216 or email emas.pals@nhs.net