East Midlands Ambulance Service NHS Trust - Ratings and reviews
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Meena Sarasia - Posted on 08 December 2023
Thank you first response officer for coming to see my mum, you were very professional and made us feel confident that mum is okay Thank you for helping our ambulance service
Visited December 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 January 2024
Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you and your mum in what must have been a scary time for you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via our voicemail service on 0333 012 4216 or email emas.pals@nhs.net
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Review titled 3 fails
Rated 1 star out of 5
by Robert - Posted on 30 November 2023
Took two days to transfer me from kings mill to Newark hospital then caused me to miss an mri scan that had been waited for for a year by not turning up. Now been waiting 1.5 days for transport home. Really poor and stressful.
Visited November 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 04 December 2023
Dear Robert Thank you for taking the time to share your experience with us. We are very sorry to hear of this situation and that it was felt our service was not of the level expected. We are very busy at the moment with high demand on our service but we appreciate this delay for your transfer meant you missed a vital scan - we are very sorry for this. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might investigate this matter further for you and find out exactly what happened to cause the delay. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays to leave a voicemail if you wish or email the details directly to the team via emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Outstanding care
by DebsW15 - Posted on 27 October 2023
Having suffered another bad asthma attack called 999 and the ambulance service was with me within minutes and quickly taken into resus. Absolutely outstanding, I just can't thank them enough for their care, they were able to avoid me going to ICU eventually, moved onto ATC to monitor me and every single one of them are angels and I will again be forever grateful after 11 days in Bassetlaw Hospital.
Visited October 2023
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 27 October 2023
Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 leaving a voicemail, or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
Provided by Care opinion
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Review titled Excellent care and service.
Rated 5 stars out of 5
by Melanie Martin - Posted on 22 September 2023
The crew came out to me in the early hours. I had passed out and sustained a couple of injuries. They were very caring and professional, checking my blood pressure etc / talking me through things as they proceeded to do their job. I just wanted to say thank you so much for helping me, I was extremely great full for your assistance. You’re all doing a great job.
Visited September 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 05 October 2023
Dear Melanie Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via our email which is emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Wonderful caring service
Rated 5 stars out of 5
by Richard Coleman - Posted on 25 August 2023
Crew attend my friend who has terminal cancer The care they gave him and support for his family was outstanding Spent time arranging palliative care and arranging help
Visited August 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 29 August 2023
Dear Richard Thank you for taking the time to share your kind words with us. We do hope your friend is feeling more comfortable now and we are delighted to hear that our ambulance crews were able to help him in what must have been a scary time for you all. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2023
Suffering what I believed to be a stroke the team that turned up were brilliant. Great manner and very efficient. Happily I wasn't but I felt in good hands. Thanks you
Visited August 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 23 August 2023
Dear Anonymous Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
The ambulance turned up unexpectedly (I hadn't called them). I only found out after they has gone why they had been called. Thank you for taking the time to check on my welfare - I feel somewhat guilty as you could have been helping someone else. I feel sure the two officers that attended would have offered me extra help and support had it been needed at the time they called.
Visited August 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 16 August 2023
Dear Patient Thank you for sharing your experience with us. I am glad you felt the team who attended were supportive. If you are able to send the date, time and location for the 999 call to emas.pals@nhs.net our Patient Experience team can identify the staff that were involved in the response to your call and share your praise with them directly. Once again, thank you for your kind message. Kind regards, Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Mary - Posted on 19 August 2023
The team were excellent from the moment they arrived to the handover at A&E Northampton. I had found my husband unresponsive in the garden. I was so relieved by their attitude that he was in very capable hands. They were so efficient, kind and reassuring. I am most grateful to the whole team. Thank you.
Visited August 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 23 August 2023
Dear Mary Thank you for taking the time to share your kind words with us. We are delighted to hear that our ambulance crews were able to help your husband in what must have been a scary time for both of you. We are very proud of our ambulance crews and are so happy to hear you found the crew so reassuring. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Brilliant
Rated 5 stars out of 5
by John - Posted on 31 August 2023
I collapsed in Newark On Trent and an ambulance was called. It arrived really quickly and the care I got from the 2 paramedics right through to handover at Lincoln County Hospital was first class. I cannot praise them highly enough.
Visited August 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 01 September 2023
Dear John Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Just amazing
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I received the call we all dread and my heart hurts. The patient didn’t make it but and it’s a big but you were all angels and i will never ever forget how you reassured me. You all went above and beyond and treated the patient as a present person rather than a passed one…. It may sound silly but I couldn’t have handled past tense at that moment. I think ppl assume emergency services just rescue, however it’s so much more. To me you are all angels and I am forever grateful of how you dealt with a very difficult situation. I just wanted to let you know I am so grateful of everything you do. Obviously all details need to be anonymous but if admin wanted to contact me for further feedback I would be happy to discuss in more depth. Bless you all x
Visited August 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 16 August 2023
Dear Anonymous It is very kind of you to have shared your feedback with us, particularly at such a difficult time. Please accept our condolences on your loss. It would really mean so much to the team who went above and beyond to receive your lovely message above. Unfortunately, we are unable to contact you here, however if you are able to, please send the date, time and location for the 999 call to emas.pals@nhs.net and our Patient Experience team will be able to identify those that played a part. Thank you for contacting us and once again, I am sorry for your loss. With kind regards, Patient Experience Team