The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital, Freeman Road, High Heaton, Newcastle-upon-Tyne, Tyne and Wear, NE7 7DNPatient ratings and reviews
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Reviews
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Review titled Professional care
Rated 5 stars out of 5
by Liz Clark - Posted on 13 April 2025
I have just had a operation admission to Ward 40 RVI. I can’t express how fantastic all the staff were. They were caring compassionate and the ward ran to perfection. Theatre team were great also putting me at ease too. I will never forget them.
Visited April 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 14 April 2025
Thank you for taking the time to leave your feedback regarding your care during your admission to Ward 40 at the RVI. We are pleased that you found the staff to be fantastic, running the ward to perfection and putting you at ease in theatre. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Compassionate and Caring Team
Rated 5 stars out of 5
by Rebecca Toomey - Posted on 16 April 2025
I attended the Fetal Medicine Unit following an unclear 20 week anomaly scan for further investigation and a subsequent upsetting procedure based on findings. Every member of the team that managed my care was so compassionate, caring and supportive in what have been awful circumstances. In particular, the midwife support worker looking after me was exceptional and I cannot thank her enough for how caring she was to both myself and my partner. Her empathy meant so much to us on both of our visits to the unit. She is an absolute credit to this team.
Visited April 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 April 2025
Thank you for taking the time to leave your feedback regarding your experience at the Fetal Medicine Unit, RVI. We are pleased that you found the staff managing your care to be compassionate and caring at this difficult time. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Waiting too long
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
I was given an 8-15 am appointment & at 8-30am still waiting, I checked on-line & Web site said department was closed, I queried with staff member & I was told to 'take no notice of Web site'!& I was told staff would check for me,then a staff member called me for my appointment at 8-35am, I was given an apology. I do not mind waiting 5 to 10 minutes after my appointment but I felt 15 minutes or more is a bit to long. I re-checked on-line site only to find out the department I had a 8-15am appointment opens at 8-30am! I am so disappointed & irate with this appoint.Outcome of my appointment:helpful & further appointment to be forwarded
Visited March 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 14 March 2025
Thank you for taking the time to leave your feedback regarding your experience with your appointment and waiting times. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Great overall service
Rated 5 stars out of 5
by sue wilkins - Posted on 10 March 2025
After a significant fall, the inpatient care was professional. The fracture clinic at RVI was friendly, organised and overall professional. After breaking neck,back, ribs and pelvis I was treated for a over 3 months and received excellent care and communication was clear and professional. I would recommend all support staff and nurses.
Visited March 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 07 April 2025
Thank you for taking the time to leave your feedback regarding your care at the fracture clinic at the RVI. We are pleased that you found the inpatient care to be professional and the staff were friendly and organised. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Resus department
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2025
I was taken by ambulance to the resus unit suffering from fluid on the lungs - a very distressing, painful and serious condition. The staff on the resus unit dealt with me professionally, quickly and with reassurance throughout. Happily, I am now recovering. Thanks to all the staff for an amazing job.
Visited March 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 10 April 2025
Thank you for taking the time to leave your feedback regarding your care at the RVI Resus department. We are pleased that you found the staff to be professional, providing you with reassurance throughout and you are now recovering. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled The kindest and most professional staff
Rated 5 stars out of 5
by Jaymie Tateson - Posted on 15 March 2025
I attended the Freeman Ward Day Treatment Centre on 14/3/25 for lumbar decompression surgery and felt compelled to write a review a day later as I was so very grateful for the care I received. Every member of staff from admin staff on the front desk, surgeon, anaesthetist and nurses were simply amazing and did everything they could to make my time there comfortable and as stress free as possible. I was beyond anxious coming in for the surgery but I couldn't have asked for better care. Such professionalism and kindness. So grateful for them and our NHS system who were there for me at a really painful and stressful time. Thank you! A special thank you to the two wonderful nurses who stayed with me in recovery far after closing time. You were such a source of comfort. Thank you everyone.
Visited March 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 March 2025
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital Day Treatment Centre. We are pleased that you found all the staff amazing and they were able to make you you feel comfortable and stress free. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Robotic Surgery
Rated 5 stars out of 5
by George McAdam - Posted on 14 March 2025
Excellent care by all the staff at Freeman Hospital including the Thymectomy and follow up by the surgeon who did my Op with the robot which resulted in only a couple of days in hospital and a speedy recovery.
Visited February 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 March 2025
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital for a thymectomy. We are pleased that you found the care to be excellent and you had a speedy recovery. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled All round great care
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2025
My son was transferred into the RVI from another trust and from the moment he was wheeled in we received fantastic care. The nurses and doctors on wards 1a and 1b we're thoughtful, thorough and genuinely caring to us as a whole family, at what has been a stressful time. The things that made the biggest difference were a wonderful nightshift nurse finding us a big bed so I could co-sleep after having little to no sleep for 2weeks with a poorly baby and the paediatric infectious diseases registrar who provided continuity throughout and also sorted us out in paediatric A&E quickly when we had to return due to problems with treatment at home 3days after discharge. I was dreading having to come back into A&E after having just been discharged but the staff there treated us with dignity and respect and dealt with my son's issues quickly.
Visited February 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 24 February 2025
Thank you for taking the time to leave your feedback regarding your sons care with the children's services department at the RVI hospital. We are pleased that the staff provided fantastic care and cared for you all as a family. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Perfect in every way
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2025
I recently visited the lipid clinic. Everyone I spoke to or saw were just amazing. So caring thoughtful and professional. I cannot give enough praise to all of the staff working in the NHS regardless of what they do, they are so generous with their time and patience. To be listened to and heard goes a long way. To be treat with respect and dignity is important snd greatly appreciated. Thank you to all I saw, you are a true professional and a credit to the NHS. Kindest Regards
Visited January 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 27 January 2025
Thank you for taking the time to leave your feedback regarding the care you received at the Lipid Clinic. We are pleased that the staff were thoughtful and professional and treated you with dignity and respect. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Long wait to speak to Appointments Line
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2025
I called the Trust Appointment Line at lunchtime today and had to wait over 30 minutes to get through to speak to a staff member about my outpatient appointment. This was after being unable to get an answer on numerous previous occasions, giving up after a ten minute wait each time. I appreciate that the lines can be busy, but I do not feel that such a long wait to speak to someone regarding an appointment is acceptable.
Visited January 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 03 January 2025
Thank you for taking the time to leave your feedback regarding your experience with the Appointment Booking Centre and getting through to a member of the team. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.