The Newcastle Upon Tyne Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Optramolagist eye clinic
Rated 2 stars out of 5
by pamela cherry - Posted on 28 February 2024
The man wowI seen was so abruped and nasty it put me off having the examination he was proper nasty not nice at all so I walked out horrible Experience do not want to go bk.
Visited February 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 01 March 2024
Thank you for taking time to leave your feedback regarding your care at the eye clinic. We are sorry for your recent experience with the member of staff that saw you and would be very interested in exploring this further. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Great practice
Rated 5 stars out of 5
by Susan - Posted on 17 January 2024
I had to go to A&E at the RVI today , all the staff and departments I had to go to were really helpful and had great service
Visited January 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 19 January 2024
Thank you for taking the time to leave your feedback regarding your care at the Emergency department at the RVI. We are pleased that the staff were helpful and provided a great service. We will forward your feedback to the directorate, who will share with the team involved.
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
My husband attended the Emergency department at a weekend for chest pains. He was admitted to RVI Coronary Care and later transferred to ward 27 at Freeman for Angioplasty. We were impressed with every stage of his care. The medical and nursing staff, X-ray, and portering are all excellent. We are very Iucky to have Newcastle Hospitals in our area.
Visited November 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 07 December 2023
Thank you for taking the time to leave your feedback regarding your husbands care at RVI and Freeman hospitals in Newcastle. We are pleased that you were impressed by the care at every stage and that all the staff you encountered were excellent. We will forward to the directorates involved in his care who will share with the teams concerned.
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Review titled Do not take it out on the patients
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2023
My daughter (Uni student 21) had been ill for 8 weeks cold/chest infection. Called 111 and went to an appointment for Byker walk-in clinic received antibiotics. They didn't work by now she'd been ill for 9 weeks. Called 111 again they told her to go to a&e, in fact were going to call an ambulance for her. Being a child of the COVID era she knew a&e was only for real emergencies, she didn't feel her life was at threat so attended the Byker walk in centre. A nurse was incredibly abusive to her. She told her she shouldn't have come she probably was just ill from continual infections (freshers flu) and was wasting her time but as she was here had better check her chest. She also told her the other nurse she saw was probably lying when she checked her chest the previous week and just wanted to get rid of her with antibiotics. I appreciate the dire straits the NHS is in. Tory government have under funded the NHS for years. It's dire. However, this in no way should be taken out on the patients. My daughter is pretty tough but even she felt very wobbly coming out of the walk in centre. Yes, she may just have a continual fresher flu kind of infection but that is no excuse for this nurses attitude. Now she feels a burden to the NHS. What if she had a mental health issue and decided never to 'burden' the NHS with it - with dire consequences. Come on NHS. I know it's dire working in these circumstances but there is absolutely no need to take it out on the patients! What if my daughter was yours???
Visited November 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 23 November 2023
Thank you for taking the time to leave your feedback regarding your daughter's care at the walk in centre at Byker and Emergency Department at the RVI. We are sorry that she was made to feel that she was a burden and would be very interested in exploring this further. If you would be willing to discuss this and provide more details, could you please contact our Patient Experience Team on 0191 2231382 or e-mail nuth.patient.relations@nhs.net
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Review titled 5* service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
My son scratched his eye and needed to attend a&e. I prepared for an evening in the waiting room and was so impressed with the efficiency of the staff. We were in and out within an hour. The staff were all fantastic with my son. They did a through assessment and sent us home with ongoing treatment.
Visited November 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 27 November 2023
Thank you for taking the time to leave your feedback regarding your son's care at the Accident & Emergency department at the RVI. We are pleased that he was seen to quickly and that staff were efficient and thorough. Your feedback will be forwarded to the management team who will relay your kind words to all staff.
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Review titled Fantastic service.
Rated 5 stars out of 5
by Ross J - Posted on 28 October 2023
After being seen by the maxillo facial department at the RVI, I was fortunate enough to receive an operation the following day due to a cancellation. The care that I received from both the staff in the maxillo facial department and the staff in Ward 20 was absolutely fantastic and I can’t thank them enough.
Visited October 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 October 2023
Thank you for taking the time to leave your feedback regarding your recent experience in the Maxillo Facial Department at the Royal Victoria Infirmary (RVI). We are pleased to hear that you received such good care and treatment. We hope that you are now recovering well from your operation.
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Review titled Excellent X-ray Department
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I have had reason to visit the X-ray department at the Freeman twice in the last month, once for an X-Ray, and once for a CT scan. The service has been exemplary. Friendly but professional, efficient and courteous, my trips have been much shorter than I expected and the results with my GP very quickly. The fact I feel compelled to feedback despite the mental strain associated with waiting for results is testament to how good a service it is. Thank you!
Visited October 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 October 2023
Thank you for taking the time to leave your feedback regarding your recent visits to the X-Ray Department at the Freeman Hospital. We are pleased that you found the staff friendly, professional and courteous and the appointments went smoothly. We will forward your positive comments to the directorate who will be most grateful to hear your feedback at what is understandably a worrying time for you.
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Review titled Amazing staff
Rated 5 stars out of 5
by Kath Ruxton - Posted on 09 September 2023
Cannot underestimated the staff at the RVI. All dedicated from A&E, ward 22 and trauma orthopaedic theatre. The staff are dedicated to ensure patient care. Thankyou all.
Visited September 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 11 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience in the Emergency Department and Orthopedic Department at the Royal Victoria Infirmary (RVI).. We are pleased to hear that you received such good care and attention.. We hope that you are recovering well. We will forward your feedback to the team team who will be most grateful to hear your comments.
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Dawn Hassen - Posted on 01 September 2023
I recently had emergency surgery for a strangulated hernia. The surgical team and all staff involved on C 36 were extremely caring kind professional and showed me dignity and respect. The hospital from what I saw was immaculate well lead and organised. I felt very safe and very well looked after. Thankyou all so much.
Visited August 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 04 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience on ward 36 at the RVI. We are pleased that you found all of the team to be kind, caring and professional. We will forward your feedback to the directorate, who will share with the team involved in your care and we hope that you are recovering well from your surgery.
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Review titled Disjointed departments
Rated 2 stars out of 5
by Anonymous - Posted on 02 August 2023
Waiting for prescription service to dispense melatonin for my little boy, caused us to miss our main appointment, even though we rang 1 hour before appointment as advised.
Visited August 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your experience in the hospital.. We are sorry to hear that you had problems getting the prescription in time for your little boy's appointment. This must have been frustrating, especially after ringing beforehand as you were advised. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.