The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital, Freeman Road, High Heaton, Newcastle-upon-Tyne, Tyne and Wear, NE7 7DNPatient ratings and reviews
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Reviews
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Review titled Don’t be nervous
Rated 5 stars out of 5
by Elizabeth May - Posted on 27 May 2025
I had my first and second cataract surgery at the Newcastle Cataract Centre. The Staff from the Receptionist to the Surgeon were absolutely fantastic. Friendly, professional and explained everything that was going to take place and what to do on my aftercare. An excellent experience being put at ease by lovely staff.
Visited May 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 28 May 2025
Thank you for taking the time to leave your feedback regarding your care at the Newcastle Cataract Centre. We are pleased that the team were friendly and professional and they were able to put you at ease. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2025
I attended the Cresta Clinic for my infusion. The staff as always were very friendly and helpful. They explained everything step by step and the next steps for a new procedure being introduced. It might be useful if there was a qr code at reception to be able yo give feedback while there as mot many will take the time to find other means
Visited May 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 19 May 2025
Thank you for taking the time to leave your feedback regarding your experience with the Cresta Clinic at the CAV. We are pleased that you always find the staff to be friendly and helpful and they explained everything step by step. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Outstanding care
Rated 5 stars out of 5
by Sandra Bell - Posted on 20 May 2025
My 97 year old Mother was admitted to ward 22 at the RVI on the 6th April 2025. She had a fall which resulted in three fractures. Unfortunately she developed Pneumonia on the 8th. The staff all tried their best with medication and care but on the 14th she died. I want to thank all the staff for their care but especially the Sister who came to my rescue as my Mother took her last breath. Sadly I don’t know her name.
Visited April 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 23 May 2025
Thank you for taking the time to leave your feedback regarding your mothers care at the RVI. We are sorry for your loss and we would like to thank you for your feedback on the support our staff were able to provide during this difficult time. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Professional care
Rated 5 stars out of 5
by Liz Clark - Posted on 13 April 2025
I have just had a operation admission to Ward 40 RVI. I can’t express how fantastic all the staff were. They were caring compassionate and the ward ran to perfection. Theatre team were great also putting me at ease too. I will never forget them.
Visited April 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 14 April 2025
Thank you for taking the time to leave your feedback regarding your care during your admission to Ward 40 at the RVI. We are pleased that you found the staff to be fantastic, running the ward to perfection and putting you at ease in theatre. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Compassionate and Caring Team
Rated 5 stars out of 5
by Rebecca Toomey - Posted on 16 April 2025
I attended the Fetal Medicine Unit following an unclear 20 week anomaly scan for further investigation and a subsequent upsetting procedure based on findings. Every member of the team that managed my care was so compassionate, caring and supportive in what have been awful circumstances. In particular, the midwife support worker looking after me was exceptional and I cannot thank her enough for how caring she was to both myself and my partner. Her empathy meant so much to us on both of our visits to the unit. She is an absolute credit to this team.
Visited April 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 April 2025
Thank you for taking the time to leave your feedback regarding your experience at the Fetal Medicine Unit, RVI. We are pleased that you found the staff managing your care to be compassionate and caring at this difficult time. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Waiting too long
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
I was given an 8-15 am appointment & at 8-30am still waiting, I checked on-line & Web site said department was closed, I queried with staff member & I was told to 'take no notice of Web site'!& I was told staff would check for me,then a staff member called me for my appointment at 8-35am, I was given an apology. I do not mind waiting 5 to 10 minutes after my appointment but I felt 15 minutes or more is a bit to long. I re-checked on-line site only to find out the department I had a 8-15am appointment opens at 8-30am! I am so disappointed & irate with this appoint.Outcome of my appointment:helpful & further appointment to be forwarded
Visited March 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 14 March 2025
Thank you for taking the time to leave your feedback regarding your experience with your appointment and waiting times. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Great overall service
Rated 5 stars out of 5
by sue wilkins - Posted on 10 March 2025
After a significant fall, the inpatient care was professional. The fracture clinic at RVI was friendly, organised and overall professional. After breaking neck,back, ribs and pelvis I was treated for a over 3 months and received excellent care and communication was clear and professional. I would recommend all support staff and nurses.
Visited March 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 07 April 2025
Thank you for taking the time to leave your feedback regarding your care at the fracture clinic at the RVI. We are pleased that you found the inpatient care to be professional and the staff were friendly and organised. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Resus department
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2025
I was taken by ambulance to the resus unit suffering from fluid on the lungs - a very distressing, painful and serious condition. The staff on the resus unit dealt with me professionally, quickly and with reassurance throughout. Happily, I am now recovering. Thanks to all the staff for an amazing job.
Visited March 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 10 April 2025
Thank you for taking the time to leave your feedback regarding your care at the RVI Resus department. We are pleased that you found the staff to be professional, providing you with reassurance throughout and you are now recovering. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled The kindest and most professional staff
Rated 5 stars out of 5
by Jaymie Tateson - Posted on 15 March 2025
I attended the Freeman Ward Day Treatment Centre on 14/3/25 for lumbar decompression surgery and felt compelled to write a review a day later as I was so very grateful for the care I received. Every member of staff from admin staff on the front desk, surgeon, anaesthetist and nurses were simply amazing and did everything they could to make my time there comfortable and as stress free as possible. I was beyond anxious coming in for the surgery but I couldn't have asked for better care. Such professionalism and kindness. So grateful for them and our NHS system who were there for me at a really painful and stressful time. Thank you! A special thank you to the two wonderful nurses who stayed with me in recovery far after closing time. You were such a source of comfort. Thank you everyone.
Visited March 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 March 2025
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital Day Treatment Centre. We are pleased that you found all the staff amazing and they were able to make you you feel comfortable and stress free. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Robotic Surgery
Rated 5 stars out of 5
by George McAdam - Posted on 14 March 2025
Excellent care by all the staff at Freeman Hospital including the Thymectomy and follow up by the surgeon who did my Op with the robot which resulted in only a couple of days in hospital and a speedy recovery.
Visited February 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 March 2025
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital for a thymectomy. We are pleased that you found the care to be excellent and you had a speedy recovery. We will forward your comments to the directorate concerned, who will share with the staff involved.