The Newcastle Upon Tyne Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Excellent service at Minor Injuries Unit
Rated 5 stars out of 5
by MR ALAN RODGERS - Posted on 06 July 2023
Attended with hand injury. Department busy but seen within reasonable time by a very competent and friendly practitioner. Thorough assessment and sensible management. Reviewed 2 days later, same practitioner, equally excellent service. Thank you
Visited July 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 10 July 2023
Thank you for taking the time to leave your feedback regarding your recent experience at the Minor Injuries Unit at the RVI. We are pleased that you received a thorough assessment and the practitioner was competent and friendly and this experience was the same 2 days later for your review. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
I have been trying to get treatment for the past 2 days. I called to see if I could make an appointment, as I am unable to wait for up to 5 hours due to heavy bleeding. I was told that there’s nothing they can do as they cannot make appointments. As a tax payer we pay towards NHS services by force, we don’t get a choice. I’d much rather pay towards private healthcare insurance instead of the NHS because at least they take you seriously. When the NHS is ready to see me I would have probably already bled to death at home. When you speak to the NHS it’s like they’re doing you a favour. But we pay them through our taxes
Visited July 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your experience.. We are sorry you have had difficulty arranging an appointment. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Great service
Rated 5 stars out of 5
by Paul myers - Posted on 31 July 2023
Your Review: Visited urology investigations clinic To have catheter removed and follow up after op All I can say staff member has a excellent patient skills Removed my catheter with no discomfort and with my dignity listened to me answering all my concerns from my op When not sure sort clarification and gave me the answers I required In addition the whole process of my prostrate cancer journey has been excellent service delivery from start to finish both at Wansbeck then the freeman hospitals Can just say thank you to the whole team
Visited July 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your care in the Urology department at the Freeman Hospital. We are pleased that you have been looked after very well by the team during your treatment . We will forward your feedback to the department, who will share with the team involved in your care.
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Review titled RVI A&E
Rated 5 stars out of 5
by Gillian Casson - Posted on 26 June 2023
Was blue lighted into RVI. With a rare calcium disorder the team acted quickly and efficiently and saved my life The way they all worked together was a blueprint of the best of the NHS In the nicest way I hope I never have to use the facilities again Thank you for looking after me and my partner when we needed it most
Visited June 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 29 June 2023
Thank you for taking the time to leave your feedback regarding your experience with the Emergency Department at the RVI. We are pleased that the team acted quickly and efficiently, working together to save your life. We will forward your feedback to the directorate who will share with the team involved in your care.
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Review titled Heel fracture
Rated 5 stars out of 5
by Keith Rothery - Posted on 18 May 2023
All the staff were fantastic nothing was any problem I've been back for stitches to be removed the sister organised my next visit she couldn't have been more helpfully thank you all
Visited May 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 19 May 2023
Thank you for taking the time to leave your feedback regarding your care at Newcastle Hospitals. We are pleased that you found the staff to be fantastic and they could not have been more helpful. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled Paediatric ED and Ward 10 RVI fab staff and service
Rated 5 stars out of 5
by Gemma M - Posted on 24 April 2023
Myself and my partner had to bring our newborn daughter into the hospital as she wasn’t keeping her feeds down. This was a very stressful time made worse by the fact that I was recovering from a c section. The staff in ED both doctors and nurses were very supportive and couldn’t do enough for us to ensure we were comfortable and our daughter was treated quickly. We were then transferred to ward 10 where the nurses took fantastic care of us throughout our stay. The nurses were very knowledgeable and able to offer support and advice as to how to manage our daughters problem while in hospital and at home. The surgical and paediatric registrars/consultants were also fantastic and very thorough and we can’t thank the whole team enough.
Visited April 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 10 May 2023
Thank you for taking the time to leave your feedback regarding your experience at the Paediatric ED and ward 10. We are pleased that our staff were supportive and took fantastic care of you all throughout your stay. We will forward your feedback to the directorate, who will share with the team involved in your daughters care.
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Review titled Lovely staff
Rated 5 stars out of 5
by Maxine - Posted on 27 April 2023
Recently in for surgery under general anaesthetic at Leazes Wing, plastic surgery department. Was nervous. Staff were great and put me at ease immediately. Was looked after very well, the ward staff were clearly busy but remained pleasant and kind to all. I felt safe and that they were all there for the benefit of every patient.
Visited April 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 10 May 2023
Thank you for taking the time to leave your feedback regarding your care at the plastic surgery department at the RVI. We are pleased that you were looked after very well by the team who were pleasant and kind. We will forward your feedback to the department, who will share with the team involved in your care.
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Review titled Very poor reception staff RVI
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
Visited the RVI today and needed to ask reception in the leazes wing next to Costa coffee a couple of simple questions, there attitude was disgusting never been spoken to and looked at like that before. They should find a job elsewhere as all they seemed concerned about was chatting to each other. People are coming into a hospital to generally see ill people and find these surroundings quite uncomfortable to start off with, to be greeted by two unpleasant faces is the last thing anybody needs. Really poor rude people.
Visited January 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 19 January 2024
We are sorry for your recent experience at the Leazes Wing reception and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2022
My husband attended ED today following an injury he sustained the night before. He was seen and treated in an extremely professional manner. The Maxillo Facial doctor was outstanding and we can’t thank him enough. There are many criticisms of our health services but it has truly been there for us today, when we needed it! Thank you 😊
Visited July 2022
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 20 July 2022
Thank you for taking the time to leave your feedback following your husbands visit to the emergency department at the RVI. We are pleased that he was seen and treated in an extremely professional manner and that the maxillo facial doctor was outstanding. We will forward your feedback to the directorate who will share with the staff involved in your care.