Queen Victoria Hospital (East Grinstead) - Ratings and reviews
Reviews
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Review titled All round fantastic
Rated 5 stars out of 5
by Michelle Butler - Posted on 20 April 2024
What started as a 2 night stay turned into 2 weeks. Staff on all levels from hygiene department, ward staff, theatre and specialist departments were all fantastic. I felt fully in control of my care and treatment with great information and the choices on offer. Any concerns were addressed with the named professional rather than just a member of their team. I highly recommend this hospital and the fantastic staff.
Visited Plastic surgery on April 2024
Queen Victoria Hospital (East Grinstead) has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
Attended with husband after he had a fall. Due to him being immunocompromised extra care was taken when waiting and also in XRay too. Nothing was too much trouble, a special thank you to the nurse who looked after him in Minor Injuries for all her care and advice. Everyone was outstanding and the care faultless.
Visited Urgent care centre on March 2024
Queen Victoria Hospital (East Grinstead) has not yet replied.
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Review titled Superb Treatment
Rated 5 stars out of 5
by Simon Longworth - Posted on 27 March 2024
Today I received superb treatment for head and facial injury. I was given full information about the treatment, by an excellent team. Thankyou
Visited Plastic surgery on March 2024
Queen Victoria Hospital (East Grinstead) has not yet replied.
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Review titled Amazing service from day of surgery until discharge
Rated 5 stars out of 5
by Kirsty Llewelyn - Posted on 11 December 2023
The experience I had from the plastic surgeons carrying out my reconstruction was outstanding. I had 4 doctors seeing me and 2 anaesthetists on the day of surgery, after an 8 hour operation I was transferred to the Margaret Duncombe ward where the care was exceptional. All the staff were so attentive, throughout the night and the following couple of days I saw my doctors regularly and was checked on closely by them and the nurses. The ward was very clean and calm. The skill of the plastic surgeons and what they have done in returning my body to how it used to be before cancer is incredible. I’m forever grateful to everyone at QVH.
Visited Plastic surgery on December 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 22 December 2023
Good afternoon, Thank you for taking the time to share your experience with us here at Queen Victoria Hospital. It is especially pleasing to hear that the standard of care was excellent throughout each stage of your treatment. The team take great pride in the way they look after each patient and will appreciate reading such kind words. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled A truly outstanding hospital
by April78 - Posted on 09 January 2024
Was unfortunate to have a serious Injury at work which resulted in a severed finger and fractures in other fingers. From the moment I was admitted until discharge the care I received at this hospital was outstanding. I stayed 2 nights on the Ross Tilley ward over Christmas and the nursing care was outstanding at all times. I am continuing my treatment with the consultants clinic , the dressing clinic and hand therapy unit and all members of staff both medical and admin have been brilliant. A truly outstanding hospital.
Visited December 2023
Provided by Care opinion
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 10 January 2024
Thank you so much fro this lovely feedback, I will share it with the teams I hope you are continuing to recover well. Warm regards Nicky Reeves Chief Nurse
Provided by Care opinion
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Review titled Completely useless
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Went to urgent care with a UTI which is shows they should be able to assist with according to the hospital's own website. When we arrived we were just told to take a seat. Nobody at this point took my our name or why we were there. After half an hr wait we taken to triage and was then asked for our details. We explained the symptoms and was told they couldn't help as they don't do prescriptions. Again, this is contrary to what is shown on the NHS details online for this service. We then were told to go to another emergency centre. It was a complete waste of everyone's time, including the hospital staff. If they do not treat this, then don't show it on the website, and the staff should be asking why we are there when we first arrive rather than making us wait when they are unable to help. Crawley was excellent when we went there, so we will not return to this service again as completely useless.
Visited Urgent care centre on November 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 13 November 2023
Good morning, Thank you for taking the time to share your experience of your MIU visit with us here at Queen Victoria Hospital. We would welcome the opportunity to look into your experience further so that we can learn the lessons from it. To do so we would need to know a little more about you and could I please, therefore, ask you to contact us at qvh.pals@nhs.net. Kind regardsChris Parrish
Provided by Care opinion
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Review titled Aggressive skin cancer
by Harry625 - Posted on 05 January 2024
I cannot speak highly enough about the treatment I received from initial referral through 3 operations. From the outset I was treated with warmth by all staff who were very friendly from reception right through to surgery and recovery. Every person introduced themselves by their first name, described their role in simple terms, provided clear and unequivocal information regarding my cancer and the procedures that they would be performing including the associated risks. The time and care provided was exemplary, nothing was rushed or too much trouble. Their world appeared to revolve around me, even adapting dressings appointments to facilitate previous commitments. On my one night stay on Daisy ward I was treated like a VIP with the same warm friendly care and attention.
Visited October 2023
Provided by Care opinion
Queen Victoria Hospital (East Grinstead) has not yet replied.
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Review titled Facial palsy clinic
Rated 5 stars out of 5
by ROBERT PHILIP FELD - Posted on 08 October 2023
I have treatment every four months so a regular. I am in awe at the professionalism and dedication of each and every member of staff each and every time I attend.
Visited Plastic surgery on October 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 27 October 2023
Good afternoon, The team take pride in the way they provide care to each and every patient. It is truly appreciated that you'd share such kind words from seeing this in action and what you have witnessed when you've attended clinics. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled Brilliant Care
Rated 5 stars out of 5
by Maureen Smith - Posted on 15 September 2023
From initial consultation leading to op all staff from reception to arrival in theatre were very caring, helpful and friendly. The team in theatre put me at my ease. I had local anaesthetic in my lower leg and was reassured by team at all times during the process. I am now resting at home having been given recovery instructions. Check up in a week’s time. I was originally registered as an in patient but was able to go home same day. I am so thankful for the treatment I received from all medical staff.
Visited Plastic surgery on September 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 02 October 2023
Good afternoon, Thank you for taking the time to provide your feedback. It is lovely to read that you had a positive experience here at Queen Victoria Hospital. It's also great to note that this extended all the way from initial consultation to the day of your surgery. I trust it will extend into your aftercare too. I will share your kind words and thanks with the appropriate teams. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion
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Review titled Great hospital trust
Rated 5 stars out of 5
by Md shariful Islam - Posted on 22 September 2023
After waiting 12 hours in emergency department we was referred to Queen victoria Hospital.The care we received from all doctors, nurses and admin was outstanding.they were very serious about our concern and act promptly with care,support and reassuring which a patient need in distressing situation.God Bless you all and thank you very much.
Visited Ear, Nose & Throat on September 2023
Review titled Queen Victoria Hospital (East Grinstead)
Replied on 02 October 2023
Good afternoon, Thank you for taking the time to provide your feedback. It is pleasing to hear that all the staff you encountered were caring, compassionate and supportive. I will share your kind words and thanks with the appropriate teams. Kind regards Chris Parrish, Patient Experience Manager
Provided by Care opinion