Heatherwood Hospital - Ratings and reviews
Reviews
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Review titled Fantastic
Rated 5 stars out of 5
by Sarah woods - Posted on 07 February 2024
What can I say.. I cannot fault the staff in the day surgery unit, they were wonderful. Thank you so much. The hospital itself is so clean .
Visited Don't know on February 2024
Review titled Heatherwood Hospital
Replied on 18 March 2024
Dear Sarah, Thank you very much for taking the time to leave this lovely feedback about your experience at Heatherwood. It is lovely to hear that you were so well looked after and that your experience was so positive. I will share your feedback with the team involved who will be pleased to hear their work was so appreciated. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net***
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Review titled Great care and patience on my MRI
Rated 5 stars out of 5
by David Tully - Posted on 07 December 2023
I suffer from claustrophobia, so an MRI is not ideal! I just want to say that the staff were amazing in making me feel at ease and comfortable. I can't thank them enough as I was, and had been anxious for a few weeks.
Visited Don't know on December 2023
Review titled Heatherwood Hospital
Replied on 21 December 2023
Dear David, Thank you very much for taking the time to share your recent experience of the MRI at Heatherwood. It is lovely to hear that you were so well looked after and that the staff were so good – I shall pass your message on to the team involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Caring
Rated 5 stars out of 5
by Brian - Posted on 17 November 2023
Being my first visit to this hospital I did don’t know what to expect . From arrival to being seen by nurses and specialists all came across as caring and treated me as an individual . Can’t praise them enough
Visited Don't know on November 2023
Review titled Heatherwood Hospital
Replied on 27 November 2023
Dear Brian, Thank you very much for taking the time to leave this review following your recent experience at Heatherwood. It is reassuring to hear that you were so well looked after and that your experience was so positive and I will be delighted to share your feedback with the team. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Wonderful hospital
Rated 5 stars out of 5
by Pauline Scott - Posted on 16 November 2023
I recently had my right knee replaced at Treetops 18 months after the left knee. I could not have had better care the staff are first class nothing is too much trouble they are so cheerful and they work so hard we are really fortunate to have such a great hospital. The only negative comment is the wfi is not great
Visited Don't know on November 2023
Review titled Heatherwood Hospital
Replied on 27 November 2023
Dear Pauline, Thank you very much for taking the time to leave this feedback following your recent stay in Treetops. It is lovely to read that your experience was so positive and I will enjoy sharing this with the team. I note also your comment about the poor wi-fi and I will share this feedback appropriately. Thanks again and KRs, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Shame about the car park ticket scanning machine
Rated 4 stars out of 5
by Geoff - Posted on 01 September 2023
Parking far too complicated. I paid my £3.80, and then my dread as the barrier failed to allow me to leave, I now have a queue of cars behind me,(pouring with rain) I had to ask them all to back up to allow me to re park my vehicle and head back to the ticket officer, after convincing them I’d paid, they allowed me to leave. Many others were also struggling to scan their ticket.
Visited Don't know on August 2023
Review titled Heatherwood Hospital
Replied on 04 September 2023
Dear Geoff, Thank you for your feedback. Please accept my sincere apologies for the issues you encountered which I will share with the team responsible for the car-parking. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Comments in details
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2023
after 45mins of our appointment time we were called for examination. its been a month after visit and no action or neither patient record updated with the analysis performed during the appointment. despite multiple calls to hospital, response was the agent is on holiday so she will be back after 2 weeks then the letter will be sent to gp and we have more priority patient than this. this upsetting as my daughter is struggling to sleep because of adenoids and tonsillitis which is more concerning for me but hospital is not bothered. does the patient need to wait until the agent is back from holiday for any case of patient? does hospital doesn’t have backup? I visited gp multiple times to know what is going on and why no attention or cummunication to gp from heatherwood yet? but got only response this is admin issue raise it in pal i am really concerned, can you please help me to know what is going on . Has the letter from heatherwood sent to claremont sergury to advise about the sleep study?
Visited Ear, Nose & Throat on July 2023
Review titled Heatherwood Hospital
Replied on 04 September 2023
Dear Anonymous, Thank you for taking the time to leave this feedback about your recent experience at Frimley Health. Please accept my sincere apologies on behalf of the Trust for the frustrations that this apparent failure of communication has caused you and your family. I am, as you will appreciate, unable to discuss this further a) in a public forum such as this; and b) without any knowledge of your case. The best / fastest way for you to progress this is to liaise with the PALS team who can be contacted on fhft.palswexhampark@nhs.net or 0300 615 3365. I have shared your feedback with the senior nurse at Heatherwood and the PALS team for the hospital. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent hospital
Rated 5 stars out of 5
by Jacqui Gwyther - Posted on 30 July 2023
My mother was in for a shoulder operation and everything about the hospital was brilliant - all areas were immaculate ! All staff from cafe staff, porters,volunteers, nurses and consultants were kind efficient and could not be faulted. The whole process ran smoothly. We feel extremely grateful and lucky to be able to benefit from the amazing NHS - They definitely Deserve to be paid top salaries ! My mother ( Ivy Margaret Pheby is a very grateful patient making good progress in her recovery !
Visited Don't know on July 2023
Review titled Heatherwood Hospital
Replied on 04 September 2023
Dear Jacqui, Thank you very much for taking the time to share your, and your mother’s, experiences at Heatherwood. It is, as I am sure you can imagine, always lovely – and reassuring – to receive such positive feedback. I will share your feedback with the team at Heatherwood who will appreciate hearing what their efforts to deliver the best care mean to their patients and their families. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Car park
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2023
I went into heatherwood hospital today and for some reason when I went through the barrier, I wasn't given a ticket, despite pressing the button for one. I then realised I would need it to scan at the payment machines when I leave. I went to the security office and they said to just press the button on the barriers if I can't get out when I leave. The barrier let me out so I didn't need to press the button. But the security office didn't ask me for my number plate ot anything, so now I'm wondering if I'll get a fine through the post. I obviously couldn't pay as I had no ticket to scan and the security guys just told me to press the button upon leaving and didn't say anything about how to pay. I was only there for about 30 minutes in total anyway, but I am hoping I won't get a fine for something that was out of my control.
Visited Don't know on June 2023
Review titled Heatherwood Hospital
Replied on 09 June 2023
Dear Anonymous, Thank you very much for your feedback. Please do not worry about receiving a parking ticket – the system (including the closed circuit television cameras etc.) is designed so that in cases such as this it will not happen. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exceptional service
Rated 1 star out of 5
by KarenMKendall - Posted on 04 June 2023
I have received the most incredible treatment by Surgical team and Ward Staff at Heatherwood Treetops when I had my left hip replaced everyone looked after me so well. the Surgeon, Anaesthetist & whole surgical team excelled themselves, I cannot speak more highly about them. 2 days post op in time I do not even have a visible bruise on my leg! I was in and out of the hospital within 32 hours, experienced no sickness, the pain was managed perfectly and I was up on my feet so quickly.
Visited Don't know on June 2023
Review titled Heatherwood Hospital
Replied on 06 June 2023
Dear Karen, Many thanks for taking the time to share your experience. It is lovely to hear that your stay at Heatherwood was so positive and that you were so well cared for. I will share your comments with the teams involved who will I know be pleased to receive your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Five stars again
Rated 5 stars out of 5
by George Spinks - Posted on 30 March 2023
The experience of my second cataract operation was equally as good as the first. From the initial check in procedure through to the cheerful porter who wheeled me in to the theatre checking area and then through to the business end where the brilliant surgeon, so reassuring, replaced the eye lens. The discharge procedure was as professional as the other elements. A great team performance and one grateful patient. And it is worth mentioning the timing, problem diagnosed mid December, assessment January, two separate operations, all finished successfully end of March, well done NHS Heatherwood.
Visited General Surgery on March 2023
Review titled Heatherwood Hospital
Replied on 04 April 2023
Dear George, Thank you very much for taking the time to leave such positive feedback about your recent experience with the ophthalmology team at Heatherwood. I am delighted to learn that your experience was so positive and that the whole process was so smooth and rapidly resolved. I will share your feedback with the teams involved in your care who will I know appreciate receiving your review. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust